Mam Management

IMPROVE YOUdr. IMAM MANGGALYA A

Student Executive Council BoardFaculty of Medicine G M U([email protected])

Perception

Are both of these lines the same length?

How can you verify your perception?

A Symbol is only a symbol when many people agree that is represents a certain thing. A symbol is often difficult to verify.

We see things not as they are but as we are

Jean H Michulka, Let’s Talk Business

Newsvalue-Newsworthy

Review of Steps for Language Symbols

1. Reality2. Perception3. Description4. Classification5. Interpretation6. Generalizing7. Further generalizing

An object

Create visual image

It’s a pencil

I’m ready to take notes because I have the equipment

I could use that to write with

Blue, 10cm long, 6 sides, black printing, black pointed tip, shiny metal band

The teacher likes students who are quipped and prepared

8. More Abstract

What a good student I am

9. More Abstract

What a perfect morning

Jean H Michulka, Let’s Talk Business

Stop Press !!!

50% kecerdikan adalah mengetahui dalam hal apa anda bodoh

Terry L Paulson, Humor yang Sehat di tempat kerja

Test IQ.exe

I II

III IV

Suka Menunda

Manajer

Yes ManPemalas Profesion

al

Four Quadrant

Sean Covey, 7 Habits of Highly Effective People

Untuk mengetahui nilai Satu Tahun,

Tanyakan seorang siswa yang gagal dalam ujian kenaikannya.

Untuk mengetahui nilai Satu Bulan,

Tanyakan pada Ibu yang melahirkan bayi prematur.

Untuk mengetahui nilai Satu Minggu,

Tanyakan seorang editor majalah mingguan.

Untuk mengetahui nilai Satu Hari,

Tanyakan seorang buruh harian yang punya enam anak untuk diberi makan.

Untuk mengetahui nilai Satu Jam,

Tanyakan kekasih yang sedang menantikan waktu bertemu.

Untuk mengetahui nilai Satu Menit,

Tanyakan seorang yang ketinggalan kereta.

Untuk mengetahui nilai Satu Detik,

Tanyakan seorang yang selamat dari kecelakaan.

Untuk mengetahui nilai Satu Milidetik,

Tanyakan seorang yang memenangkan medali di olimpiade.

Sean Covey, 7 Habits of Highly Effective People

How to say “No”

1. How to ruin Relationships: Agree to everything

When we fall into the habit of “yes-ing” to avoid conflict, we’re not really solving anything-we’re just trading from one problem to another.

2.You can say No and Be Nice

Patti Breitman & Connie Hatch, How to Say No Without Feeling Guilty

3. The Joy of No

You can learn to use the word “no” with skill and sensitivity.

Ultimately, saying no is a very positive thing. I’d sooner die

Not all of the important thing is always be the right thing to do

THE BASICS

Buying time I need to check it, I’ll get back to youLet me check with my partner to see if we’re free that dayI’ve got to think about that I’ll let you know

“The Policy” Sorry, I have a policy about not lending moneySorry, I cant come—its our policy to have dinner together as a family every Friday night

Prevention “Don’t be in the wrong place at the wrong time”Withholding information is a classic preventive tactic

“I Have Plans”: A New Definition

A night alone at home to take bubble bath and read books is a planSpend Sunday with your pet or watching video with your friends, that’s a planTreat them like important dates—because they are

Face-saving excuses

Help to say no—not lie your way out of doing things you don’t want to do

Patti Breitman & Connie Hatch, How to Say No Without Feeling Guilty

Kita semua harus menjadi orang yang toleran, saya termasuk orang yang paling suka mentoleransi kemalasan diri sendiri

Why do we need improvement?

“The only certainty is change” is truer than ever before. Globalization, information superhighway, total quality management, empowerment, reengineering, learning organization, and diversity are indicative of the challenges. How to effectively manage human resources has become the key challenge not only to compete, but to survive.

“The best way to learn a language is to use it”

Fred Luthans, Organizational BehaviorFred Luthans, Organizational BehaviorYou don’t win the silver, you lose the gold

A

BIRD

IN THE

THE BUSH

FIRST IMPRESSION

These studies demonstrated a primacy effect in impression formation

Order B: Envious-stubborn-critical-impulsive-industrious-intelligent

Order A: Intelligent-industrious-impulsive-critical-stubborn-evious

Asch, S. E. Forming Impressions of personality. Journal of Abnormal and Social Psychology. 1946. 41, 258-290

Tidak ada kesempatan kedua untuk menunjukkan kesan pertama (Head & Shoulders)

MANAGING POSSIBILITIES

“One cent” comes first

Head comes first

Both came first

Eaten by the birds

Science proves that tossed pennies come up heads 25 %

of the time

Darrel Huff, How to Lie with StatisticsIf the fact doesn’t fit the theory, change the fact

NEWSvalue-NEWSworthyMeliput tokoh- bukan sekedar pejabat, tapi siapa saja yang famous maupun

notorius

Media suka yang Eksklusif, Dramatik- tentu menarik ketika Anda mengadakan kegiatan dengan

pendanaan dari penjualan pakaian bekas atau jimpitan beras.

- saat mengunjungi ODHA, rangkul dia!

Media suka konflik, kontroversi- Mau publikasi karena pengurusnya konflik?- Atau, diliput pers karena melakukan kegiatan kontroversial: orasi dengan fashion show miniskirt. - Tertangkap dugem di diskotek!- Menjadi penengah, mediator, fasilitator, pemberi solusi atau sekedar komentator.

Erwan Widyarto, Membuat Rilis Berita

0

5

10

15

20

25

30

35

40

45

50

1st Qtr 2nd Qtr 3rd Qtr 4th Qtr


20

21

22

23

24



Rolls up! Rolls stable!

Darrel Huff, How to Lie with Statistics

White Lies

IncorrectImproper

Creativity

Dorothy U Seyler, Read Reason Write, Random House: New York, 1984.

Creativity is knowledge of knowing how to hide your source

Read reason Write Colombus discover

America

COMMUNICATION

Who - says what - in which channel – to whom – with what effect

SENSE

82%

11%

4% 2% 1%

See Hear Smell Touch Taste

Trustco, Komuikasi Efektif

Alzheimer Test

The False Logic Explanation of Many Issues

Consist in the Repetition on Postural of

Action Fearless in Count of Numbers in

Order to Build a Progress on Area Revival

For Feathers

Distance of information

Presiden kepada wakil: “Besok kira-kira pukul 21.00, Komet Halley akan terlihat di daerah ini, suatu peristiwa yang hanya terjadi tiap 75 tahun. Kumpulkan semua karyawan di tempat parkir dan saya akan menerangkan kejadian yang langka ini pada mereka. Jika hujan, kita tidak aka bisa melihat apa-apa, maka berkumpullah di kafetaria dan saya akan memperihatkan film-film tentang hal itu. ”

“Atas perintah eksekutif dari presiden, besok pukul 9 pagi Komet Halley yang hebat itu akan mucul di kafetaria. Jika hujan di tempat parkir, presiden akan memberikan perintah, sesuatu yang hanya terjadi sekali tiap 75 tahun.”


If you don’t want to be misunderstood by anyone,

don’t do anything

I’m OK, and you?

OK

Optimistically I hope it works out for both of us

Empathetically I can understand how you feel, and I’ll consider this

Confidently All right, lets try it your way

Gracefully I guess I’m wrong

Caringly I want to do whatever I can to help

Not

OK

Aggressively Why don’t you be quite before I kick you to Mancasan?

Disparagingly Why can’t you ever get anything right?

Authoritatively I’m the expert, so do as I say

Apathetically I really don’t care what you do

Dogmatically This is the way we have always done it, so don’t you dare change it

Loftily I really don’t have time for chit-chat

Critically Can’t you do it any better than that?

Defensively It’s not my fault that this is incorrect

Cynically She got the job because her father is the boss

Pessimistically I’ll never get her

Reluctantly I’ll do it if you think I shouldClaude Steiner, Scripts People Live

Intimate Zone

Social Zone

Public Zone

Personal Zone

Zone

15 - 46 cm

46 cm - 1,2 m

1,2 – 3,6 m

> 3,6 m

Allan Pease, Bahasa Tubuh

Gestures: Important FeaturesMenyentuh hidung Menutupi mulut

Menggosok mata Memegang dagu: evaluatif

Menggosok telinga Memegang jam tangan: kegugupan

Menggaruk leher: kekesalan Lengan dilipat: tegas

Menarik leher baju Penghalang dengan aksesoris

Lengan sebagai penghalang Kaki dilipat: defensif/ tertutup

Berjabat tangan “Mirror image”

Mengulum: mengulur waktu Mengendalikan tatapan

Menutup mata Posisi kepala

Allan Pease, Bahasa Tubuh

“Saya tidak pernah berbohong, dan saya tidak akan mengulanginya lagi”

ORGANIZING ORGAN

#1—Main Topic & Subordinates

#2—Eye Contact

#3—Improving Visual Tools

#4—Improving Preface

1. Anekdot2. Humor (ringkas, klimaks, jeda, unggulan)

3. Pertanyaan retoris4. Pernyataan yang menimbulkan syok

#5—Improving Conclusion

Steve Mandel, Presentasi yang Efektif

And Remember

When you try to avoid mistakes, it would be the biggest mistakes of all

You try, and then failed..Lesson is, never try

50 % of all people are optimistic50 % of all people are pessimistic

Example

1. Ada tiga peraturan untuk menciptakan humor, tetapi sayangnya tak seorangpun tahu apa peraturan-peraturan itu—Laurence Peter

2. Saya tidak bisa bermuka dua. Jikalau saya mempunyai dua muka, saya tidak akan memakai yang ini—Abraham Lincoln

3. Mungkin saya tidak bisa menyanyi, tetapi yang jelas saya tidak bisa menari

4. Untuk membuat mereka mendengarkan, buatlah mereka tertawa—Allen Klein

5. Siapa saja yang mengatakan sesuatu tidak bisa dilakukan, sebaiknya jangan mengganggu orang yang sedang melakukannya


أريغطاغزيماسو

• Allan Pease, Bahasa Tubuh.• Brian Hunt [et al], The Japanese Advantage?: Competitive It’s Strategies Past, Present & Future,

Butterworth-Heinemann Ltd: Oxford, 1995.• C Northcote Parkinson [et al], Seni Mempraktekkan Manajemen, Pustaka Binaman Pressindo: Jakarta,

1986.• Darrel Huff, How to Lie with Statistics, WW Norton & Company: New York, 1993.• Dorothy U Seyler, Read Reason Write, Random House: New York, 1984.• Fred Luthans, Organizational Behavior, McGraw-Hill: New York, 1995.• Herbert E Meyer [et al], How to Write, Storm King Press: Washington DC, 1986.• Herb Cohen, Negotiation.• Jean H Michulka, Let’s Talk Bussiness, South-Western Publishing: Ohio, 1983.• John Horgan, The End of Science: Facing the Limits of Knowledge in the Twilight of the Scientific Age,

Broadway Books: New York, 1997.• Larry King Jr., Communication.• Lynn Quitman Troyka, Simon & Schuster Handbook for Writers, Prentice-Hall: Rio de Janeiro, 1987.• Sean Covey, 7 Kebiasaan Remaja yang Sangat Efektif, Binarupa Aksara: Jakarta, 2001.• Steve Mandel, Presentasi yang Efektif: Pedoman Praktis untuk Berbicara lebih Baik, Binarupa Aksara:

Jakarta, 1991.• Terry L Paulson, Humor yang Sehat di Tempat Kerja: Tanggapilah Pekerjaan Anda Secara Serius dan Diri Anda Secara Santai, Binarupa Aksara: Jakarta, 1991.

Career

Mam Management