Intergenerational Networking

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For the first time ever, there are four generations (Traditionals, Baby Boomers, Generation X and Millenials) in the workplace. This can be the root of many communication issues, ranging from employee interaction to job seekers interfacing with younger hiring managers and recruiters. In this presentation, I attempt to shed some light on generational characteristics as well as share relevant communication tips. Thanks to all who attended the event and requested the content. Any questions, let me know in the comments below or by contacting me (info on the last slide). I am also considering creation of a companion video for this presentation; LMK what you think.

Text of Intergenerational Networking

Spanning Crucial ConversationsAcross the GenerationsIntergenerational Networkingby Nykky McCarley, Life Coach at Future Statewww.myfuturestate.com1What this meansComplexions of the US WorkforceSenior management is:Having trouble relating to younger generationsRe-evaluating retention & engagement policiesTrying to facilitate knowledge transfer among employees

Boomers (45-65)~80 MillionGen X (64-81)~51 MillionMillennials (82-01)~70 MillionExperienced applicants are:Having trouble relating to younger hiring managersRe-evaluating how to convey talents during the interview

2013 Nycletha McCarleyAll rights reserved.2Need to Foster Better Communicationtweeting@yemyem88IWantMyMTV!ThatIsSoOldSchool! GenerationalGapBackInMyDayMoneyNeverSleepsPalAGlitchInTheMatrixPowerToThePeopleThe four generations of workers that comprise the workforce rarely interact with one another & do not recognize each others skills or work ethic. Randstads USAs annual 2008 World of Work surveyThe Outcome?A lack of knowledge sharing & transferenceImpacts organizational performanceJeopardizes company sustainability2013 Nycletha McCarleyAll rights reserved.31the generations2the generations3the generations& their characteristics& your personal assessment& tips for communicationLearning Outcomes

2013 Nycletha McCarleyAll rights reserved.4GenerationEnvironmentValuesTraditionals(1922-1945)

Came of age in the Great DepressionPulled together to win WWIICreated the greatest industrial & economic boom in historyPursuit of the American Dream

DedicationDelayed gratification Loyalty, duty Respect for authority Hard work Baby Boomers(1946-1964)Raised in the 1950s with prosperityLeave It To Beaver mentalityCame of age:1960s & early 70s Affected by the Vietnam War1980s: Hippy to Yuppie, BMW Culture Early 1990s - laid off, disillusionedOptimismTeam workSelf actualizationWork & achievementHealth & youthfulness Successful retirement

The Generations Who are they?2013 Nycletha McCarleyAll rights reserved.5GenerationEnvironmentValuesGeneration X(1965-1979)

Raised by Dual Income or Single Boomer parentsVictims of educational experimentationLacked a defining event or heroLatchkey kids

FunIndependenceInformalityTechnologyWork/Life balance (WLB)Dislike of corporate politicsMillennials(1980-2001)Coming of age now Nurtured by soccer moms, engaged dadsRaised to multi-taskBest educated generation in historyRaised on technology Optimism, MoralityFlexibility, WLBChief Friendship OfficersAchievement, recognitionFamily, friends firstSocial consciousness

The Generations Who are they?2013 Nycletha McCarleyAll rights reserved.6Personal/Lifestyle CharacteristicsTraditionals(19221945)Baby Boomers(19461964)Generation Xers(19651979)Millennials(19802001)Leadership StyleDirectiveConsensualEquality; Ask whyTBDInteractive StyleIndividualTeam playerEntrepreneurParticipativeCommunicationFormal memoIn personDirect; ImmediateEM, Txt, VMCommunication MediaRotary phones Face timeTT phoneCall me anytimeCell phoneCall me at workI-net; smart phones; Gaming systemsMessages that motivateYour experience is respectedYou are valued; You are neededDo it your way; Forget the rulesYou will work w/other bright, creative peopleWork & FamilySeparateWork to liveWork-life balanceWork-life balanceWork isAn obligationAn exciting adventureA difficult challengeA means to an endEducationalA dreamA birthrightMeans to an endExpensive requirementFeedback & RewardsNo news is good newsDont appreciate it; want $$, titleNeed feedback; want freedomContinuous feedback Dealing w/ $$$Put it awayPay cashBuy now, pay laterCautiousConservativeEarn to spend7Personal/Lifestyle CharacteristicsTraditionals(19221945)Baby Boomers(19461964)Generation Xers(19651979)Millennials(19802001)Leadership StyleDirectiveConsensualEquality; Ask whyTBDInteractive StyleIndividualTeam playerEntrepreneurParticipativeCommunicationFormal memoIn personDirect; ImmediateEM, Txt, VMCommunication MediaRotary phones Face timeTT phoneCall me anytimeCell phoneCall me at workI-net; smart phones; Gaming systemsMessages that motivateYour experience is respectedYou are valued; You are neededDo it your way; Forget the rulesYou will work w/other bright, creative peopleWork & FamilySeparateWork to liveWork-life balanceWork-life balanceWork isAn obligationAn exciting adventureA difficult challengeA means to an endEducationalA dreamA birthrightMeans to an endExpensive requirementFeedback & RewardsNo news is good newsDont appreciate it; want $$, titleNeed feedback; want freedomContinuous feedback Dealing w/ $$$Put it awayPay cashBuy now, pay laterCautiousConservativeEarn to spend8Personal/Lifestyle CharacteristicsTraditionals(19221945)Baby Boomers(19461964)Generation Xers(19651979)Millennials(19802001)Leadership StyleDirectiveConsensualEquality; Ask whyTBDInteractive StyleIndividualTeam playerEntrepreneurParticipativeCommunicationFormal memoIn personDirect; ImmediateEM, Txt, VMCommunication MediaRotary phones Face timeTT phoneCall me anytimeCell phoneCall me at workI-net; smart phones; Gaming systemsMessages that motivateYour experience is respectedYou are valued; You are neededDo it your way; Forget the rulesYou will work w/other bright, creative peopleWork & FamilySeparateWork to liveWork-life balanceWork-life balanceWork isAn obligationAn exciting adventureA difficult challengeA means to an endEducationalA dreamA birthrightMeans to an endExpensive requirementFeedback & RewardsNo news is good newsDont appreciate it; want $$, titleNeed feedback; want freedomContinuous feedback Dealing w/ $$$Put it awayPay cashBuy now, pay laterCautiousConservativeEarn to spend9Personal/Lifestyle CharacteristicsTraditionals(19221945)Baby Boomers(19461964)Generation Xers(19651979)Millennials(19802001)Leadership StyleDirectiveConsensualEquality; Ask whyTBDInteractive StyleIndividualTeam playerEntrepreneurParticipativeCommunicationFormal memoIn personDirect; ImmediateEM, Txt, VMCommunication MediaRotary phones Face timeTT phoneCall me anytimeCell phoneCall me at workI-net; smart phones; Gaming systemsMessages that motivateYour experience is respectedYou are valued; You are neededDo it your way; Forget the rulesYou work w/other bright, creative peopleWork & FamilySeparateWork to liveWork-life balanceWork-life balanceWork isAn obligationAn exciting adventureA difficult challengeA means to an endEducationalA dreamA birthrightMeans to an endExpensive requirementFeedback & RewardsNo news is good newsDont appreciate it; want $$, titleNeed feedback; want freedomContinuous feedback Dealing w/ $$$Put it awayPay cashBuy now, pay laterCautiousConservativeEarn to spend101the generations2the generations3the generations& their characteristics& your personal assessment& tips for communicationLearning Outcomes

2013 Nycletha McCarleyAll rights reserved.11Which Generation Are You?

2013 Nycletha McCarleyAll rights reserved.121the generations2the generations3the generations& their characteristics& your personal assessment& tips for communicationLearning Outcomes

2013 Nycletha McCarleyAll rights reserved.13Personal/LifestyleCharacteristicsTraditionals(19221945)Baby Boomers(19461964)Generation X(19651979)Millennials(19802001)Leadership StyleDirectiveMilitaryConsensualCollegialEqualityChallenge othersAsk whyPrescriptiveConsensualAsk why not?Work Ethic & Values

Hard WorkRespect AuthoritySacrificeDuty before funAdhere to rulesWorkaholicsCrusading causesPersonal fulfillmentDesire qualityQuestion authorityEliminate the taskSelf-relianceWant structure & directionSkepticalWhats next?MultitaskingTenacityEntrepreneurialTolerantGoal orientedWork & Family LifeSeparateWork to liveWork-life balanceWork-life balanceFeedback & RewardsNo news is good news; satisfaction in a job well doneDont appreciate it; want $$, titleNeed feedback Want freedomContinuous feedback Meaningful workCommon Clash Points2013 Nycletha McCarleyAll rights reserved.14Intergenerational NetworkingCommunication TipsTraditionals (1922-1945)Direct eye contactRecognize with a personal touchBe patient when trainingCommunicate using traditional valuesLet them know you value their experiencesStress the long haulSay please & thank youBoomers (1946-1964)Challenge them to create changeThey like to know they can make a differenceGet to know themPublicly recognizeCoach rather than direct themRespect their experience2013 Nycletha McCarleyAll rights reserved.15Intergenerational NetworkingCommunication TipsGeneration X (1965-1979)WLB is importantFreedom/independence are motivating factorsEmbrace change Enjoy fun & excitementSeek independent trainingSeek mentorsMillennials (1980-2001)Structure & supervisionUnderstanding of their goalsA clear picture of what is acceptable & what is notFrequent rewards & recognitionFUN!2013 Nycletha McCarleyAll rights reserved.16Role Play Scenario 1 The players: Millennial recruiter, Baby Boomer applicantThe scene: InterviewThe situation: During the interview, the BB answers the questions fully, but then over shares re: her experiences.The reaction: The Millennial, somewhat overwhelmed by the BB, is not comfortable with this applicant & is no longer paying attention.

Food for thought:Why was the Millennial overwhelmed? What drives the Boomer to over share? What insights can be leveraged to facilitate a successful conversation?

17Baby BoomersCharacteristicsMillennialsConsensualCollegialLeadershipStylePrescriptiveConsensualAsk why not?WorkaholicsCrusadersPersonal fulfillmentDesire qualityQuestion authorityWork Ethic & ValuesWhats next?MultitaskingTenacityEntrepreneurialTolerantGoal orientedWork to liveWork & Family LifeWork-life balanceDont appreciate it; want $$, titleFeedback & RewardsContinuous feedback Meaningful workRole Play Scenario 1 Deconstructed2013 Nycletha