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Effective Interviewing SkillsEffective Interviewing Skills
How to present yourself well How to present yourself well to get the job offer?to get the job offer?
By Syed Asghar HusainBy Syed Asghar Husain
Email: [email protected]: [email protected]
Purpose Purpose
To provide you with the knowledge, skills and tools to build a To provide you with the knowledge, skills and tools to build a level of comfort and confidence in presenting yourself effectively level of comfort and confidence in presenting yourself effectively
during an employment/job interview to get the job offer!during an employment/job interview to get the job offer!
Objectives Objectives
Within the next half an hours you will learn: Within the next half an hours you will learn:
the type of job interview most companies use and why the type of job interview most companies use and why steps in the job interview process steps in the job interview process who your interviewers are like to be and their role who your interviewers are like to be and their role skills for effective interviewing skills for effective interviewing what the interviewers are looking for what the interviewers are looking for recommends model for answering questions recommends model for answering questions how to prepare for questions asked how to prepare for questions asked the key to a successful job interview the key to a successful job interview
tips on building confidence and reducing anxiety tips on building confidence and reducing anxiety
Type of InterviewType of Interview
Behavioural Method Behavioural Method
Developed based upon a “critical incident” method of job analysis Developed based upon a “critical incident” method of job analysis
Questions are asked to elicit behaviours used in the past, or that Questions are asked to elicit behaviours used in the past, or that might be used in the future. might be used in the future.
Predict future success based upon past performance or potential. Predict future success based upon past performance or potential.
Purpose: - Identify key strengths and areas for development. - Make Purpose: - Identify key strengths and areas for development. - Make a recommendation for hire or not. a recommendation for hire or not.
Steps in the Interview ProcessSteps in the Interview Process
Introductions Introductions
Questions and Answers Questions and Answers
Closing Closing
Follow up Follow up
Approximately 45 min - 1 hour Approximately 45 min - 1 hour
InterviewersInterviewers
Who are they? Who are they?
What is their role? What is their role?
Where will they conduct the interview? Where will they conduct the interview?
Why more than one interviewer? Why more than one interviewer?
How are they trained? How are they trained?
When will they notify me? When will they notify me?
Skills for Interviewing Effectively Be prepared to:Skills for Interviewing Effectively Be prepared to:
Listen Listen
Speak Speak
Project Project
Present Present
Convince Convince
Influence Influence
Interviewers Are Looking For… Evidence of your levels of:Interviewers Are Looking For… Evidence of your levels of:
Job Knowledge Job Knowledge
Skills Skills
Abilities Abilities
Personal Characteristics Personal Characteristics
How do the Interviewers Evaluate Me?How do the Interviewers Evaluate Me?
The Rating Scale The Rating Scale
- 1 to 5 point rating scale, where 1 is the lowest and 5 is the highest - 1 to 5 point rating scale, where 1 is the lowest and 5 is the highest - “1” is reflective of “little or none of the skill being demonstrated” - “1” is reflective of “little or none of the skill being demonstrated” - “5” indicates a “great amount” of the skill being demonstrated - “5” indicates a “great amount” of the skill being demonstrated
Individual Skill Ratings The interviewers assign: Individual Skill Ratings The interviewers assign: - an individual rating for each skill being evaluated. - an individual rating for each skill being evaluated.
- an overall rating.- an overall rating.
Answering QuestionsAnswering Questions
S S Step 1: Describe the situation Step 1: Describe the situation
A A Step 2: Describe the action Step 2: Describe the action
R R Step 3: Describe the result Step 3: Describe the result
O O Step 4: Describe the outcomeStep 4: Describe the outcome
Listening and Responding Listen carefully:Listening and Responding Listen carefully:
• to ensure your understanding by: • to ensure your understanding by: -summarizing -summarizing -paraphrasing -paraphrasing -asking to have the question repeated -asking to have the question repeated
• for what is being asked: • for what is being asked: -who, what, when, where, why, how -who, what, when, where, why, how -describe -describe -explain -explain
-to identify what skill area the question best fits-to identify what skill area the question best fits
Answering Questions Asked Answer by demonstrating:Answering Questions Asked Answer by demonstrating:
that you possess the skill. that you possess the skill.
the frequency with which you have used the skill. the frequency with which you have used the skill.
the outcome of when you used the skill in the past. the outcome of when you used the skill in the past.
Answering Questions Asked Describe:Answering Questions Asked Describe:
a recent work-related example of when you used the skill: a recent work-related example of when you used the skill: what was the situation? what was the situation?
where did the situation occur? where did the situation occur?
when did it happen? when did it happen?
who was involved? who was involved?
why did the situation occur? why did the situation occur?
… etc. … etc.
Answering Questions Asked Most importantly, state clearly: Answering Questions Asked Most importantly, state clearly:
what action YOU took to respond to and correct the situation? what action YOU took to respond to and correct the situation?
Summarize by demonstrating: Summarize by demonstrating:
that you have used the skill in the past with positive results. that you have used the skill in the past with positive results.
that it was a result of your special skills, abilities, or personal that it was a result of your special skills, abilities, or personal characteristics. characteristics.
how you would welcome the challenge of using the skill in the how you would welcome the challenge of using the skill in the
position you’re interviewing for. position you’re interviewing for.
Key To Your Success… Distinguish yourself!Key To Your Success… Distinguish yourself!
Communicate a strong understanding of the job. Communicate a strong understanding of the job.
Express how your strengths not only meet, but exceed, Express how your strengths not only meet, but exceed, requirements even in a worst case scenario. requirements even in a worst case scenario.
Demonstrate how you will add value to the organization. Demonstrate how you will add value to the organization.
Building your confidence… Tips:Building your confidence… Tips:
Talk about your best points and speak with confidence! Talk about your best points and speak with confidence!
DO use words that show you have faith in yourself. DO use words that show you have faith in yourself.
DO answer the interviewers’ concerns. DO answer the interviewers’ concerns.
DON’T put yourself down with negative statements. DON’T put yourself down with negative statements.
DON’T use weak words. DON’T use weak words.
Questions To Ask Or Not? Remember: Questions To Ask Or Not? Remember:
Ask questions of the interviewers that support that you have the Ask questions of the interviewers that support that you have the knowledge, skills, abilities, and personal qualities to meet the knowledge, skills, abilities, and personal qualities to meet the demands of the job. demands of the job.
Avoid asking questions related to how you will benefit from getting Avoid asking questions related to how you will benefit from getting
the job. the job.
Questions? Questions?
