5506-F Tomahawk DriveGreensboro, NC 27410

Cell: 336-210-5189dmelkins3@gmail.com

Experience 9/08-Present Aetna Insurance High Point, NCAdministrative Assistant Medical Director’s Assistant: calendar management, travel arrangements,

expense reports, Grand Rounds meetings coordination, general assistance Arranging Peer-to-Peer reviews for multiple Medical Directors Support for Clinical Director and staff for multiple accounts HR: Onboarding of staff from interview to hiring process, orientation,

system access, equipment set up, ensure training environment is complete On and off site “go to” person IT support: assistance with computers/software, office equipment, phone

systems Prepare/edit presentations, reports, workflows, spreadsheets Meeting coordination: planners, online/video conferencing, scheduling

conference rooms, minutes/notes, materials, nourishments Event coordination: collaboration with colleagues on dates, activities,

vendor engagement, accommodations, supplies, nourishments, employee recognition awards, entertainment, equipment

Travel arrangements and expense reports Revisions to multiple documents/forms utilized by staff approved by our

legal department Responding to Caremark Pharmacist referrals in their absence Building maintenance requests, contact for vendors System generated and manual letters to physicians, facilities and members Office supply orders including phone system components

11/06-9/08 Accordant Health Services Greensboro, NCAdministrative Assistant/Clinical Operations Coordinator Medical Director’s Assistant: calendar management, travel arrangements,

expense reports, general assistance Liaison between Medical Director, Medical Writer and Medical Advisory

Board Members nationwide for Program Updates: Core Program Materials require review and approval for NCQA and URAC accreditation. Prepare and route materials accordingly.

Travel arrangements for coworkers and consultants/visitors Meeting coordination in multiple facilities including supplies/meeting

materials, travel, nourishments Expense reports/check requests for coworkers Reimbursement requests/Consultant Time Records for non-employees Assist multiple teams within the organization with coordination requests Ensure all CPMs are located in designated places; shared/secured drives,

Dawn Elkins

Internet, intranet, Research and Development binders Provide necessary documentation for accreditation compliance/visits Provide CPMs for staff use: Sales, Account Management Policy and Procedure review with necessary updates and/or rewrites Coordinate with IS on FTP site access for file sharing/transfers Assistance to several directors/managers Registering staff for seminars, webinars and conferences Ordering Education Materials for Clinical Operations Coordinators Supply requests for in-house and remote employees Special projects

05/06-11/06 Guilford Child Development and TRC Staffing Temporary assignments; layoff from previous employer

08/05-5/06 Greensboro Office Supply Greensboro, NCAdministrative Assistant/Inside Sales Representative Inside Sales/ Customer Service Website updates and ordering; returns from customers and to

distributors, issuing credit to accounts; assisting sales team in customer care, including creating sales flyers

2/03-8/05 Guilford Child Development Greensboro, NC NC Head Start Association (NCHSA)Administrative Assistant Liaison between NCHSA President and 56 Head Start Programs/Directors

in NC, Regional and National Head Start Associations Drafting and allocating correspondence: mass mailing, emailing, faxing Coordinating conferences, meetings, trainings, fairs, agency programs:

planning, supply purchasing, set up, providing event information Maintaining NCHSA website and providing statewide programs with

current information: current information, contacts, event details Collaboration and distribution of quarterly newsletters Designing event programs, displays, awards, brochures, banners, business

cards, flyers, conference handouts Requisitions for funds and materials, also assisting in inventory of supplies Assisting in Fiscal Department; ensuring correct documentation and

approval of funds issued by Accounts Receivable/Payable Operating a 90+ line switchboard

Education5/02 Guilford Technical Community College Jamestown, NC Medical Coding and Billing Certificate5/92 Western Guilford High School Greensboro, NC Diploma

Skills Microsoft Office Suite: Word, Publisher, Excel, Power Point, Outlook, Access, Visio, Adobe

Internet, SharePoint, FTP Site, company specific systems and proficiency with office equipment