25 Characteristics of a Great Manager

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25 Characteristics of a Great Manager


Curated from the June 14, 2016 #ICMIchat

Topic: The DNA of a Successful Contact Center Manager

Host: @ens0204


A great contact center manager…


1. Is patient

2. Is a good teacher

3. Has a sense of humor


4. Knows & develops employees

5. Shows empathy

6. Is willing to get their hands dirty


7. Realizes their attitude & energy sets the tone for the day

8. Is transparent

9. Is honest & direct


10. Is supportive, but not overbearing

11. Is a good listener

12. Challenges their team to succeed


13. Is culture-focused

14. Is competent

15. Holds the team accountable


16. Exhibits integrity

17. Is employee development-oriented

18. Is humble


19. Understands the day-to-day challenges of their team &

customers. Works to solve both.

20. Acts as a guide


21. Is fair

22. Is approachable

23. Inspires


24. Is an analytical problem-solver

25. Is a relationship-builder


“True leadership must be for the benefit of the followers, not to enrich the leader.”

~John Maxwell (via @CustomerIsFirst)


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Host: @Patrick_SaaSDay/Time: June 21| 1pm ET

Career

25 Characteristics of a Great Manager