World Quality Report 2013-14 Top10 Findings by Cap Gemini

2013-14

Top 10 Findings

World Quality Report 2013-14 Fifth Edition

2 Copyright © 2013 Capgemini and Sogeti. All Rights Reserved World Quality Report 2013-14 | September 2013

World Quality Report 2013-14

!  5th edition of the report, jointly published by Capgemini, Sogeti and HP since 2009.

!  Recognized as industry’s largest research study and most comprehensive source of market analysis and commentary on the state of enterprise application quality and testing practices.


World Quality Report 2013-14: Interviews by Region

! WQR based on 1,500 telephone interviews across 25 countries.

! Each structured interview lasts 35-40 minutes

!  Interviewees asked up to 42 multiple choice questions depending on job function

! Data is combined with quotes / open ended responses from 20 in-depth interviews


World Quality Report 2013-14: Interviews by Job Title

! Sample: Private and public organizations with more than 1,000 employees.

! 34% of interviews were conducted with CIOs, 26% with IT directors


World Quality Report 2013-14: Interviews by Sector


Top 10 Findings from World Quality Report 2013-14


1) A higher proportion of overall IT budget is being invested in testing…

QA budgets are still largely spent in infrastructure

The average spending on QA as a percentage of the total IT budget has grown from 18% in 2012 to 23% in 2013. It is forecasted to reach 28% of IT budgets in 2015.


2) Higher proportion of Testing budgets is spent on transformational projects

Proportion of Testing budgets allocated to transformational projects grew to 46% up from 41% last year. Testing of existing

applications can be performed more efficiently and at lower costs using automation tools and reusable assets


3) The QA function is adapting to business demands by streamlining and centralizing its structure, to achieve efficiency and cost optimization

DATA POINT: Compared to only 4% of operational TCOEs in 2011 and 6% in 2012, this year’s research data shows rapid

growth in fully operational inhouse TCoEs to 19%


4) Testing’s late engagement in the application delivery lifecycle and…


4) … Testing's over-reliance on tracking basic IT metrics might restrict organizational maturity

QA organizations are still mostly capturing IT based, reactive performance metrics with Number of Defects Found being tracked by 73% of the

organizations surveyed.


5) Mobile testing has increased in importance as a key discipline within the function, but lacks specialized methods, expertise and environment

Organizations across all sectors show considerable increase in mobile test ing

Organizations across all sectors show considerable increase in mobile testing. More than half of all organizations interviewed (55%) have now test mobile applications compared to an industry average of 31% in last year’s

research.


6) Increased focus is placed on security when testing mobile applications and devices


7) Cloud adoption and cloud-based testing has slowed as organizations continue to manage concerns regarding data security and performance

By 2015, the number of applications migrated or hosted in the Cloud is predicted to increase from 20% in 2013 to 26% where 32% of Testing is expected to be performed in the Cloud.


8) Agile development environments present an additional set of challenges for testing, particularly in relation to methodologies and expertise


9) Provisioning Test Environments has to overcome a set of operational challenges..


10) Most organizations have difficulty in generating and supporting test data to meet compliance requirements..


Now, how about benchmarking your Testing practice with this data?

Download myWQR2013 iPad app and answer a subset of questions from the World Quality Report 2013-14 survey

Find out how your testing practice

compares with those of senior executives who participated in the

research

You can see the benchmark of your results immediately after answering all

questions, also share your results screens with you peers


…and you can download the full report including recommendations.

http://www.slideshare.net/capgemini/world-quality-report-2013-14?ref=http://www.capgemini.com/resources/world-

quality-report-2013-14

www.sogeti.com/looking-for-solutions/Services/Software-Control-Testing/The-World-Quality-Report-2013--2014/

www.hp.com/go/capgemini

Country specific analyses available to be read in conjunction with the report for: Australia & New Zealand, Benelux, Brazil, China, Eastern Europe, Germany, France, North America, Nordic Region, United Kingdom on www.worldqualityreport.com

To download, please click on one of the links below and complete the registration form:

www.capgemini.com www.capgemini.com/testing www.sogeti.com/testing

www.hp.com The information contained in this presentation is proprietary. It is for internal and intermediary use only.

Copyright ©2013 Capgemini and Sogeti. All rights reserved. Rightshore® is a trademark belonging to Capgemini.

No part of this document may be modified, deleted or expanded by any process or means without prior written permission from Capgemini.

About HP HP creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. With the broadest technology portfolio spanning printing, personal systems, software, services and IT infrastructure, HP delivers solutions for customers’ most complex challenges in every region of the world. More information about HP (NYSE: HPQ) is available at http://www.hp.com

About Capgemini and Sogeti With more than 130,000 people in over 40 countries, Capgemini is one of the world’s foremost providers of consulting, technology and outsourcing services. The Group reported 2013 global revenues of EUR 10.1 billion. Together with its clients, Capgemini creates and delivers business and technology solutions that fit their needs and drive the results they want. A deeply multicultural organization, Capgemini has developed its own way of working, the Collaborative Business Experience™ and draws on Rightshore®, its worldwide delivery model. Sogeti is a leading provider of technology and software testing, specializing in Application, Infrastructure and Engineering Services. Sogeti offers cutting-edge solutions around Testing, Business Intelligence & Analytics, Mobile, Cloud and Cyber Security. Sogeti brings together more than 20,000 professionals in 15 countries and has a strong local presence in over 100 locations in Europe, USA and India. Sogeti is a wholly-owned subsidiary of Cap Gemini S.A., listed on the Paris Stock Exchange. Together Capgemini and Sogeti have developed innovative, business-driven quality assurance (QA) and Testing services, combining best-in-class testing methodologies (TMap® and TPI®) to help organizations achieve their testing and QA goals. The Capgemini Group has created one of the largest dedicated testing practices in the world, with over 12,000 test professionals (as of June 2013) and a further 14,500 application specialists, notably through a common center of excellence with testing specialists developed in India.