Why we do what we do? Gamification Results: Our client's experience

Hiring, Learning,�� and Performance ��Gamification SaaS

How it impacts your sales and service centers!

© 2014, PAKRA LLC. All Rights Reserved. http://www.pakragames.com! 1!

Do you want to? ✔ Reduce Learning Curve and increase

Productivity!✔  Increase Employee Engagement!✔ Allow employees to practice without

impacting customers!✔ Adopt to changes faster"✔ Reduce risks of failure associated with any

new technology/systems/process deployment"✔ Create a culture of #failfast learning "



Do you want high-performing employees? We help “Middle Adopters” become

“Early Adopters”

Reference: “Crossing the Chasm: Marketing and Selling High-Tech Products to Mainstream Customers”, Geoffrey Moore, 1991!

What happens?


Your applicant/associate pool!

These exits don’t affect productivity and CX!

These exits and delayed throughputs affect productivity and customer experience (CX)!

http://store.mypakragames.com/!

Hiring and Onboarding: Before


75% to 85% of hired employee remain on the job after 15 days!

Hiring and Onboarding: After


Games-based Assessment provides:!1.  Best approximate of real-work performance to help recruiters ask targeted questions about skills gaps during interviews"2.  Job-preview (especially for U.S. contact centers) that allows applicants to opt-out"3.  Tools to job-training schools (e.g., Year-Up, Globe University) and return-to-work programs to prepare better candidates"

Onboarding, Training, Performance: Before


75% of new hires who make it past 15 days at Goal-performance level after 90 days!

Onboarding, Training, Performance: After


Games-based training and Gamification-based coaching:!1.  Help trainers stop teaching everything to everyone (all the time), and instead focus on targeted gaps "

2.  Help learners focus on learning with do-overs without affecting the customer"

3.  Inspire teams and increase engagement via incentive-based mechanisms"

4.  Allows team-leaders to coach based on gaps identified in game-play "

Approximately 95% of new hires who make it past 15 days are at Goal-performance level after 90 days!

How do we do it?


In our experience …


Contact us [email protected]!!

Visit store.mypakragames.com!

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Why we do what we do? Gamification Results: Our client's experience