©  RiverRhee  Consul.ng  2013  

Where  does  Informa.on  Management  end  and  

Knowledge  Management  begin?  Elisabeth  Goodman  

APM  Birmingham  

14th  May  2013  

Enhancing Team Effectiveness

©  RiverRhee  Consul.ng  2013  

My  background  •  Informa.on  Manager    

– MSc,  Chartered  Member  CILIP  &  prac.ced  in  Pharma  

•  Helped  to  drive  /  support  Knowledge  Management  strategies  –  SmithKline  Beecham  /  GlaxoSmithKline  

•  Wri.ng  a  book  with  my  Associate  John  Riddell  !  –  Knowledge  Management  in  the  Pharmaceu.cal  Industry,  Gower  

•  Project  Manager  (MAPM)  

•  All  part  of  RiverRhee  Consul.ng’s  skill  set  for  clients  

©  RiverRhee  Consul.ng  2013  

PROJECT  Technical content

Project governance Operational governance

A  personal  view  of  the  composi.on  and  dynamics  of  projects  

The  opportuni.es  and  challenges  for  Informa.on  and  Knowledge  Management  are  plen.ful!!!  

Related:  1.  Projects  2.  Processes  3.  Data  &  informa.on  4.  Stakeholders  

Related:  1.  Projects  2.  Processes  3.  Data  &  informa.on  4.  Stakeholders  

Inputs Outputs

Informa.on  and  knowledge  

Informa.on  and  knowledge  

©  RiverRhee  Consul.ng  2013  

Informa.on  or  Knowledge?  

©  RiverRhee  Consul.ng  2013  

Some  defini.ons  

APM  Body  of  Knowledge  –  6th  ed  

•  Informa(on  management  is  the  collec(on,  storage,  dissemina(on,  archiving  and  destruc(on  of  informa(on.    It  enables  teams  and  stakeholders  to  use  their  (me,  resource  and  exper(se  effec(vely  to  make  decisions  and  to  fulfill  their  roles.  

•  Knowledge  management  is  the  systema(c  management  of  informa(on  and  learning.    It  turns  personal  informa(on  and  experience  into  collec(ve  knowledge  that  can  be  widely  shared  throughout  an  organisa(on  and  a  profession.  

©  RiverRhee  Consul.ng  2013  

Some  cross-­‐over?  

APM  Body  of  Knowledge  –  6th  ed  

•  Informa(on  management  is  the  collec(on,  storage,  dissemina(on,  archiving  and  destruc(on  of  informa(on.    It  enables  teams  and  stakeholders  to  use  their  (me,  resource  and  exper(se  effec(vely  to  make  decisions  and  to  fulfill  their  roles.  

•  Knowledge  management  is  the  systema(c  management  of  informa(on  and  learning.    It  turns  personal  informa(on  and  experience  into  collec(ve  knowledge  that  can  be  widely  shared  throughout  an  organisa(on  and  a  profession.  

©  RiverRhee  Consul.ng  2013  

Some  cross-­‐over?  

APM  Body  of  Knowledge  –  6th  ed  

•  Informa(on  management  is  the  collec(on,  storage,  dissemina(on,  archiving  and  destruc(on  of  informa(on.    It  enables  teams  and  stakeholders  to  use  their  (me,  resource  and  exper(se  effec(vely  to  make  decisions  and  to  fulfill  their  roles.  

•  Knowledge  management  is  the  systema(c  management  of  informa(on  and  learning.    It  turns  personal  informa(on  and  experience  into  collec(ve  knowledge  that  can  be  widely  shared  throughout  an  organisa(on  and  a  profession.  

©  RiverRhee  Consul.ng  2013  

Some  possible  alterna.ve  defini.ons  

•  Informa.on  =  facts,  figures  (and  their  context)  

•  Knowledge  =  context,  experience,  exper.se,  learnings,  insights  

•  The  ‘plaborm’  for  informa.on  is  paper  or  electronic.  •  The  ‘plaborm’  for  knowledge  is  the  brain  and  conversa.ons  

•  Management  of  either  is  how  you  create  or  source,  capture,  organise,  share,  archive,  reuse,  destroy  etc..  

©  RiverRhee  Consul.ng  2013  

A  few  other  thoughts  on  where  IM  ends  and  KM  begins…  

Advisor, Author, Consultant & Coach in Knowledge Management, Organisational Learning and Collaboration

Knowledge Strategist, Lockheed Martin

©  RiverRhee  Consul.ng  2013  

There  is  a  dynamic  for  managing  informa.on  and  knowledge  associated  

with  projects  It  relies  on:  1.  A  clear  context  that  provides  the  goals  and  objec.ves  for  the  

project  and  for  informa.on  /  knowledge  management  

2.  A  framework  of  processes  and  systems  that  con.nuously  improve  and  evolve  based  on  new  informa.on  and  knowledge  

3.  Ac.ve  facilita.on  of  informa.on  and  knowledge  management  

4.  Some  key  enablers  to  drive  the  behaviours  that  make  this  all  happen  

©  RiverRhee  Consul.ng  2013  

A  model  for  effec.ve  informa.on  and  knowledge  management?    

•  IM  /  KM  group  •  Opera.onal  Excellence  •  Project  Management  

Excellence      

• Working  prac.ces  •  Role  modeling  •  Success  stories  •  Training  and  support  

• Metrics  etc..  

•  Informa.on  /  data  management  

•  Opera.onal  process  management  •  Project  /  P3  management  

•  Organisa.onal  goals  

•  Opera.onal  goals  •  Project  goals  

1.  A  clear  context  

2.  An  evolving  

framework  

3.  Ac.ve  facilita.on  

role  

4.  Some  key  

enablers  

©  RiverRhee  Consul.ng  2013  

Over  to  you….