When Culture Is Everything - A Brief Lesson from Zappos

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Zappos had been a perfect role model of a company which really really concerned about the their company's culture. That's why I titled this presentation, "When Culture Is Everything". Hopefully the presentation can inspired all of you.

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  • when culture is everything a brief lesson from
  • a little preview
  • 1 7 Facts you should know about
  • #01 One of the WORLDs largest shoe and apparel online store > 1000 brands > 50.000 shoes types
  • #02
  • #03 Revenue $ 1 BILLION >
  • #04
  • #05 little Wierdness is part of its core values
  • #06 Published uncensored culture book
  • #07 CEO
  • family music video
  • 2 the mission
  • 3 the 10 core values
  • core value #01 Deliver WOW through service
  • core value #02 Embrace and Drive Change
  • core value Zappos Bald and Blue Day Zappos Tutu Tuesday #03 Create Fun and a Little Weirdness
  • Decorating Meeting Room Contest core value #03
  • core value Be Adventurous, Creative and Open Minded #04
  • Zappos Product Video
  • core value Pursue Growth and Zappos Library #05 Learning
  • core value Build Open and Honest Relationship with Communication #06
  • core value Build a Positive Team Family Spirit #07 and
  • core value Do More with Less #08
  • core value #09 Be Passionate and Determined
  • core value Be Humble #10
  • 10 core values 1. Deliver WOW Through Service 2.Embrace and Drive Change 3. Create Fun and A Little Weirdness 4. Be Adventurous, Creative, and Open-Minded 5.Pursue Growth and Learning 6. Build Open and Honest Relationships With Communication 7. Build a Positive Team and Family Spirit 8. Do More With Less 9. Be Passionate and Determined 10.Be Humble
  • 3 10 fruits
  • fruits + #01 $1.2 billion
  • fruits #02 Rank #06 the 100 Best Companies to work for
  • fruits #03 7 5% Repeat customers of its purchase sales
  • fruits 43% #04 new customers came from WOM
  • fruits Employee Turnover Rate #05 8.32%
  • over 2 million followers (and still growing) fruits #06
  • fruits #07 Sell training about its culture, even give a free tour around the company
  • fruits #08 Number #1 New York Times Best Seller (27 weeks consecutively)
  • fruits #09 Start a delivering happiness movement
  • fruits #10 Inspire people around the world !
  • Tyler Williams Cover Letter fruits #10
  • thank you agus.iskandar@gmail.com slides by: @august_iskandar
  • credits This presentation is mainly inspired by: #1 Tony Hsiehs book, Delivering Happiness #2 Joseph Michellis book, The Zappos Experience Fonts Kavaler Noteworthy Images From various sources (sorry, I forgot to note all the links) Creative by @bobiehui