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MOVING FROM
MANAGEMENT TO ENGAGEMENT
The presentation will begin momentarilyPlease be certain that you have computer speakers or use the dial-in number for your phone then enter the
access code followed by the #.
Presenter: Sandra [email protected]
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Michigan Community Service Commission, Michigan Nonprofit Association, Volunteer Centers of Michigan, Michigan Campus Compact, and The LEAGUE Michigan, with support from the Connect Michigan Alliance Endowment Fund and the Corporation for National and Community Service, are proud to support the Engage! Volunteer Management training.
www.mnaonline.org www.michigan.gov/mcsc
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Building the Foundation
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Volunteer
SupportTrained
Staff
Organizational Support
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Critical Practices
Executive Support
Allocated Resources
Training
Tracking
Technology
Clear Expectations
Ongoing funding
External Partnerships
Reimaginingservice.org
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VOLUNTEERS
SIL
OS FUND DEVELOPMENT
CLIENT SERVICES
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Volunteers
Funding
Services
Mission
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Leaders build the organization’s
– Commitment– Capacity – Competency
to engage volunteers for impact
Betty Stallings-
Leadership
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Value of the VolunteerIndependentsector.org
National Council On Aging
$20.07/HR.
800% ROI
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PoorVolunteerResource
Management
1/3 Volunteers
stop volunteering
38 Billion in lost labor
Volunteers Are Not Free
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ALLOCATED RESOURCES
• Staff Time– Personnel—
Identified Responsibilities
• Staff Training
• Space
• Marketing/Recruitment
• Operational Costs
• Maintenance Service
• Volunteer Benefits
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POLLHow has your organization allocated resources to volunteer programming?
Volunteers Part of Strategic PlanningDesignated StaffStaff TrainingFunding Process
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CHAT BOXHow is your program funded?
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BUILD SUPPORTTAP RESOURCES
HOW?
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TOOLKIT
ChecklistFact SheetResource Page
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EFFECTIVE VOLUNTEER ENGAGEMENT
The New Vision
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The Leaky Bucket Syndrome
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WHY THEY LEAVE
• Failure to recognize contributions (impact)
• Not measuring their value
• Not matching skills to opportunities
• Failure to Train and Invest in Volunteers & Staff
• Failure to provide strong leadership“The New Volunteer Workforce”, Stanford Social Innovation Review
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www.reimaginingservice.org
The New Vision
Rethink Work Roles
Assign Appropriate
Tasks
Support & Train Volunteers
Use New Technology
Develop Strategic Plans
Create A Connection
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Management Engagement
Position-centered Person-centered
The Machine The Team
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Clear Expectations
Screening Orientation Training Supervision Recognition
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Empowering Volunteers
Jffixler.com
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HOW?
VOLUNTEER LEADERS
Leverage Technology
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Create An Online Presence
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Make it easy to volunteer
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Online Recruiting Resources
• www.serve.gov
• www.idealist.org
• www.youTube.com
• www.volunteermatch.org
• Widgets
www.craigslist.org
www.facebook.com
www.handsonnetwork.org
Blogs
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HandsOn Connect HandsOn Connect | HandsOn Network
TRACKING SYTEM
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Improved Communication
• Maintain volunteer records– Contact Information
• Track communication
• Measure results
• Reporting
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A Consumer’s Guide To Software For Volunteer Management (techsoup.org)
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POLLHow does your organization measure performance including volunteer value to the organization?
• Number of volunteers• Hours served• Value of time• Clients Served or other outcomes
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Number Volunteers
Hours Served
# Clients Served
#Services ProvidedLbs. Food# MealsStudent GPAStudent Attendance
Satisfaction SurveyVolunteersClientsStaff
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Collaborate
External Partnerships
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Shared Mission—Maximized Resources
Nonprofit
Corporations
Community
Funders
Faith-based
Corporations
Veterans
Service Organizations
Universities
Classrooms
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Promotion
•Community Need
•Nonprofit’s Role
•Role of Volunteers
•Funding
Voluntee
r Recruitment
•Announcements
•Articles—newsletters, websites
Sponsored Events
•Community Event—cleanups, etc.
•Poverty Conference
•Money Seminars
•Health Screening Clinics/Awareness
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EXAMPLES
PROJECT CONNECT SCHOOL SUCCESS
Collaborative funding partnership.
Connecting individuals in need with nonprofits and services
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Other Examples
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Your Volunteer Center
Recruitment
Training
Sponsored Events
Team Leaders
Resources & Information
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Example—Target MarketsVeterans, Schools, Faith-based
Missioncontinues.org
www.mnaonline.org/league
CORPORATIONS/LOCAL BUSINESSES
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Single Days of Service—Creating Opportunities
Mlkday.gov
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Saturday, October 27http://www.usaweekend.com/section/mdday
COLLABORATIONTOOLKITSMARKETING TOOLSPROMOTIONSHARING
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DISCUSSIONExamples of collaborations(enter into the chat box)
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Mivounteers.org Learning CenterResources Tab
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THANK YOU
Please respond to the evaluation that you will receive by email.
Your input is valuable
OCTOBER— Growing Your Volunteer Program
