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VisionEuropa.com Virtual Shared Virtual Shared Services Services

Virtual Shared Services

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How to create shared services for your overseas operations, achieve critical mass, segregation of duties and become sox compliant and growth ready without adding one single headcount.

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Page 1: Virtual Shared Services

VisionEuropa.com

Virtual Shared ServicesVirtual Shared Services

Page 2: Virtual Shared Services

VisionEuropa.com

Virtual Shared ServicesVirtual Shared Services

How to reorganize your How to reorganize your offshore back office offshore back office resources to:resources to:

Page 3: Virtual Shared Services

VisionEuropa.com

Virtual Shared ServicesVirtual Shared Services

How to reorganize your How to reorganize your offshore back office offshore back office resources toresources toachieve critical mass achieve critical mass

Page 4: Virtual Shared Services

VisionEuropa.com

Virtual Shared ServicesVirtual Shared Services

How to reorganize your How to reorganize your offshore back office offshore back office resources toresources toachieve critical mass achieve critical mass accommodate overseas accommodate overseas growth growth

Page 5: Virtual Shared Services

VisionEuropa.com

Virtual Shared ServicesVirtual Shared Services

How to reorganize your How to reorganize your offshore back office offshore back office resources toresources toachieve critical mass achieve critical mass accommodate overseas accommodate overseas growth growth create segregation of create segregation of dutiesduties

Page 6: Virtual Shared Services

VisionEuropa.com

Virtual Shared ServicesVirtual Shared Services

How to reorganize your How to reorganize your offshore back office offshore back office resources toresources toachieve critical mass achieve critical mass accommodate overseas accommodate overseas growth growth create segregation of create segregation of dutiesdutiesbecome SOX compliantbecome SOX compliant

Page 7: Virtual Shared Services

VisionEuropa.com

Virtual Shared ServicesVirtual Shared Services

How to reorganize your How to reorganize your offshore back office offshore back office resources toresources toachieve critical mass achieve critical mass accommodate overseas accommodate overseas growth growth create segregation of create segregation of dutiesdutiesbecome SOX compliantbecome SOX compliant

WITHOUT adding any WITHOUT adding any headcountheadcount

Page 8: Virtual Shared Services

VisionEuropa.com

Virtual Shared ServicesVirtual Shared Services

How to reorganize your How to reorganize your offshore back office offshore back office resources toresources toachieve critical mass achieve critical mass accommodate overseas accommodate overseas growth growth create segregation of create segregation of dutiesdutiesbecome SOX compliantbecome SOX compliant

WITHOUT adding any WITHOUT adding any headcountheadcount

AN EXAMPLE; THE FINANCE FUNCTION

Page 9: Virtual Shared Services

VisionEuropa.com

A typical deployment Overseas A typical deployment Overseas

Country A

COUNTRY BY COUNTRY

Page 10: Virtual Shared Services

VisionEuropa.com

Country A

1 Accountant1 Clerk

ADHOC DEPLOYMENTS

A typical deployment Overseas A typical deployment Overseas

Page 11: Virtual Shared Services

VisionEuropa.com

Country A

Country B

1 Accountant1 Clerk

1 Accountant1 Analyst1 Credit & Collection

1 A/P Clerk

APPLY, RINSE, REPEAT

A typical deployment Overseas A typical deployment Overseas

Page 12: Virtual Shared Services

VisionEuropa.com

Country A

Country C

Country B

1 Accountant1 Clerk

1 Accountant1 A/R Clerk1 A/P Clerk

1 Accountant1 Analyst1 Credit & Collection

1 A/P Clerk

ISLANDS

A typical deployment Overseas A typical deployment Overseas

Page 13: Virtual Shared Services

VisionEuropa.com

Country A

Country C Country D

Country B

1 Accountant1 Clerk

1 Accountant1 A/R Clerk1 A/P Clerk

1 Accountant

1 Accountant1 Analyst1 Credit & Collection

1 A/P Clerk

DUPLICATION OF FUNCTIONS

A typical deployment Overseas A typical deployment Overseas

Page 14: Virtual Shared Services

VisionEuropa.com

Country A

Country C Country D

The End ResultThe End Result

Country B

1 Accountant1 A/R Clerk1 A/P Clerk

1 Accountant1 Clerk

1 Accountant

1 Accountant1 Analyst1 Credit & Collection

1 A/P Clerk

• Ad Hoc ImplementationsAd Hoc Implementations

Page 15: Virtual Shared Services

VisionEuropa.com

Country A

Country C Country D

The End ResultThe End Result

Country B

1 Accountant1 A/R Clerk1 A/P Clerk

1 Accountant1 Clerk

1 Accountant

1 Accountant1 Analyst1 Credit & Collection

1 A/P Clerk

• Ad Hoc ImplementationsAd Hoc Implementations

• IslandsIslands

Page 16: Virtual Shared Services

VisionEuropa.com

Country A

Country C Country D

The End ResultThe End Result

Country B

1 Accountant1 A/R Clerk1 A/P Clerk

1 Accountant1 Clerk

1 Accountant

1 Accountant1 Analyst1 Credit & Collection

1 A/P Clerk

• Ad Hoc ImplementationsAd Hoc Implementations

• IslandsIslands

• No Critical MassNo Critical Mass

Page 17: Virtual Shared Services

VisionEuropa.com

Country A

Country C Country D

The End ResultThe End Result

Country B

1 Accountant1 A/R Clerk1 A/P Clerk

1 Accountant1 Clerk

1 Accountant

1 Accountant1 Analyst1 Credit & Collection

1 A/P Clerk

• Ad Hoc ImplementationsAd Hoc Implementations

• IslandsIslands

• No Critical MassNo Critical Mass

• No Segregation of DutiesNo Segregation of Duties

Page 18: Virtual Shared Services

VisionEuropa.com

Country A

Country C Country D

The End ResultThe End Result

Country B

1 Accountant1 A/R Clerk1 A/P Clerk

1 Accountant1 Clerk

1 Accountant

1 Accountant1 Analyst1 Credit & Collection

1 A/P Clerk• Ad Hoc ImplementationsAd Hoc Implementations

• IslandsIslands

• No Critical MassNo Critical Mass

• No Segregation of DutiesNo Segregation of Duties

• Not Sox CompliantNot Sox Compliant

Page 19: Virtual Shared Services

VisionEuropa.com

Country A

Country C Country D

The End ResultThe End Result

Country B

1 Accountant1 A/R Clerk1 A/P Clerk

1 Accountant1 Clerk

1 Accountant

1 Accountant1 Analyst1 Credit & Collection

1 A/P Clerk

AND IT GETS WORSE

• Ad Hoc ImplementationsAd Hoc Implementations

• IslandsIslands

• No Critical MassNo Critical Mass

• No Segregation of DutiesNo Segregation of Duties

• Not Sox CompliantNot Sox Compliant

Page 20: Virtual Shared Services

VisionEuropa.com

Functionally OrganizedFunctionally Organized

Country A

Country C

Country D

Country B

1 Accountant1 Clerk

1 Accountant1 A/R Clerk1 A/P Clerk

1 Accountant

1 Accountant1 Analyst1 Credit & Collection

1 A/P Clerk

DUPLICATION OF FUNCTIONS

Page 21: Virtual Shared Services

VisionEuropa.com

Country BCountry A

Functionally OrganizedFunctionally Organized

Country C

Country D

1 Accountant1 Clerk

1 Accountant1 A/R Clerk1 A/P Clerk

1 Accountant

1 Accountant1 Analyst1 Credit & Collection

1 A/P Clerk

• Duplication of FunctionsDuplication of Functions

Page 22: Virtual Shared Services

VisionEuropa.com

Country BCountry A

Functionally OrganizedFunctionally Organized

Country C

Country D

1 Accountant1 Clerk

1 Accountant1 A/R Clerk1 A/P Clerk

1 Accountant

1 Accountant1 Analyst1 Credit & Collection

1 A/P Clerk

• Duplication of FunctionsDuplication of Functions

• Poor use of ResourcesPoor use of Resources

Page 23: Virtual Shared Services

VisionEuropa.com

Country BCountry A

Functionally OrganizedFunctionally Organized

Country C

Country D

1 Accountant1 Clerk

1 Accountant1 A/R Clerk1 A/P Clerk

1 Accountant

1 Accountant1 Analyst1 Credit & Collection

1 A/P Clerk

• Duplication of FunctionsDuplication of Functions

• Poor use of ResourcesPoor use of Resources

• Inefficient use of ITInefficient use of IT

Page 24: Virtual Shared Services

VisionEuropa.com

Country BCountry A

Functionally OrganizedFunctionally Organized

Country C

Country D

1 Accountant1 Clerk

1 Accountant1 A/R Clerk1 A/P Clerk

1 Accountant

1 Accountant1 Analyst1 Credit & Collection

1 A/P Clerk

CHANGE PERSPECTIVE

• Duplication of FunctionsDuplication of Functions

• Poor use of ResourcesPoor use of Resources

• Inefficient use of ITInefficient use of IT

Page 25: Virtual Shared Services

VisionEuropa.com

A New PerspectiveA New Perspective

Country A

Country C Country D

Country B

1 Accountant1 Clerk

1 Accountant1 A/R Clerk1 A/P Clerk

1 Accountant

1 Accountant1 Analyst1 Credit & Collection

1 A/P Clerk

Page 26: Virtual Shared Services

VisionEuropa.com

A New PerspectiveA New Perspective

Country A

Country C Country D

Country B

1 Accountant1 Clerk

1 Accountant1 A/R Clerk1 A/P Clerk

1 Accountant

1 Accountant1 Analyst1 Credit & Collection

1 A/P Clerk

THIS IS ONE COMPANY!

Page 27: Virtual Shared Services

VisionEuropa.com

A New PerspectiveA New Perspective

Country A

Country C Country D

Country B

1 Accountant1 Clerk

1 Accountant1 A/R Clerk1 A/P Clerk

1 Accountant

1 Accountant1 Analyst1 Credit & Collection

1 A/P Clerk

THERE ARE TEN RESOUCES

Page 28: Virtual Shared Services

VisionEuropa.com

Country A

Country C Country D

Country B

1 Accountant1 Clerk

1 Accountant1 A/R Clerk1 A/P Clerk

1 Accountant

1 Accountant1 Analyst1 Credit & Collection

1 A/P ClerkSTEP ONE

Unite the ResourcesUnite the Resources

Page 29: Virtual Shared Services

VisionEuropa.com

Country A

Country C Country D

Country B

1 Accountant1 Clerk

1 Accountant1 A/R Clerk1 A/P Clerk

1 Accountant

1 Accountant1 Analyst1 Credit & Collection

1 A/P ClerkSTEP ONE

CentralServer

Global ERP

DEPLOY GLOBAL ERP PACKAGE

Unite the ResourcesUnite the Resources

Page 30: Virtual Shared Services

VisionEuropa.com

Country A

Country C

Country D

Country B

1 Accountant1 Clerk

1 Accountant1 A/R Clerk1 A/P Clerk

1 Accountant

1 Accountant1 Analyst1 Credit & Collection

1 A/P ClerkSTEP TWO

Unite the ResourcesUnite the Resources

Page 31: Virtual Shared Services

VisionEuropa.com

Country A

Country C

Country D

Country B

1 Accountant1 Clerk

1 Accountant1 A/R Clerk1 A/P Clerk

1 Accountant

1 Accountant1 Analyst1 Credit & Collection

1 A/P ClerkSTEP TWO

THE INTERNET

SET UP YOU VPN

Unite the ResourcesUnite the Resources

Page 32: Virtual Shared Services

VisionEuropa.com

Country A

Country C

Country D

Country B

1 Accountant1 Clerk

1 Accountant1 A/R Clerk1 A/P Clerk

1 Accountant

1 Accountant1 Analyst1 Credit & Collection

1 A/P ClerkSTEP THREE

Unite the ResourcesUnite the Resources

Page 33: Virtual Shared Services

VisionEuropa.com

Country A

Country C

Country D

Country B

1 Accountant1 Clerk

1 Accountant1 A/R Clerk1 A/P Clerk

1 Accountant

1 Accountant1 Analyst1 Credit & Collection

1 A/P ClerkSTEP THREE

CONNECT THE ISLANDS

Unite the ResourcesUnite the Resources

Page 34: Virtual Shared Services

VisionEuropa.com

Country A

Country C

Country D

Country B

1 Accountant1 Clerk

1 Accountant1 A/R Clerk1 A/P Clerk

1 Accountant

1 Accountant1 Analyst1 Credit & Collection

1 A/P ClerkSTEP FOUR

CentralServer

Global ERP

Unite the ResourcesUnite the Resources

Page 35: Virtual Shared Services

VisionEuropa.com

Country A

Country C

Country D

Country B

1 Accountant1 Clerk

1 Accountant1 A/R Clerk1 A/P Clerk

1 Accountant

1 Accountant1 Analyst1 Credit & Collection

1 A/P ClerkSTEP FOUR

CentralServer

Global ERP

Unite the ResourcesUnite the Resources

STANDARDIZE PROCESSES

Page 36: Virtual Shared Services

VisionEuropa.com

So Far So GoodSo Far So Good

Page 37: Virtual Shared Services

VisionEuropa.com

So Far So GoodSo Far So Good• No more IslandsNo more Islands

Page 38: Virtual Shared Services

VisionEuropa.com

So Far So GoodSo Far So Good• No more IslandsNo more Islands

• Standardized Processes & Chart of AccountsStandardized Processes & Chart of Accounts

Page 39: Virtual Shared Services

VisionEuropa.com

So Far So GoodSo Far So Good• No more IslandsNo more Islands

• Standardized Processes & Chart of AccountsStandardized Processes & Chart of Accounts

• Central ControlCentral Control

Page 40: Virtual Shared Services

VisionEuropa.com

So Far So GoodSo Far So Good• No more IslandsNo more Islands

• Standardized Processes & Chart of AccountsStandardized Processes & Chart of Accounts

• Central ControlCentral Control

• Access to Local DataAccess to Local Data

Page 41: Virtual Shared Services

VisionEuropa.com

So Far So GoodSo Far So Good• No more IslandsNo more Islands

• Standardized Processes & Chart of AccountsStandardized Processes & Chart of Accounts

• Central ControlCentral Control

• Access to Local DataAccess to Local Data

• IT Support StreamlinedIT Support Streamlined

Page 42: Virtual Shared Services

VisionEuropa.com

So Far So GoodSo Far So Good• No more IslandsNo more Islands

• Standardized Processes & Chart of AccountsStandardized Processes & Chart of Accounts

• Central ControlCentral Control

• Access to Local DataAccess to Local Data

• IT Support StreamlinedIT Support Streamlined

• Easy to ReplicateEasy to Replicate

Page 43: Virtual Shared Services

VisionEuropa.com

So Far So GoodSo Far So Good

• No more IslandsNo more Islands

• Standardized Processes & Chart of AccountsStandardized Processes & Chart of Accounts

• Central ControlCentral Control

• Access to Local DataAccess to Local Data

• IT Support StreamlinedIT Support Streamlined

• Easy to ReplicateEasy to Replicate

BUT

Page 44: Virtual Shared Services

VisionEuropa.com

So Far So Good; ButSo Far So Good; But

Page 45: Virtual Shared Services

VisionEuropa.com

So Far So Good; ButSo Far So Good; But• Functions still DuplicatedFunctions still Duplicated

Page 46: Virtual Shared Services

VisionEuropa.com

So Far So Good; ButSo Far So Good; But• Functions still DuplicatedFunctions still Duplicated

• No Segregation of DutiesNo Segregation of Duties

Page 47: Virtual Shared Services

VisionEuropa.com

So Far So Good; ButSo Far So Good; But• Functions still DuplicatedFunctions still Duplicated

• No Segregation of DutiesNo Segregation of Duties

• Still not SOX compliantStill not SOX compliant

Page 48: Virtual Shared Services

VisionEuropa.com

So Far So Good; ButSo Far So Good; But• Functions still DuplicatedFunctions still Duplicated

• No Segregation of DutiesNo Segregation of Duties

• Still not SOX compliantStill not SOX compliant

• No Critical MassNo Critical Mass

Page 49: Virtual Shared Services

VisionEuropa.com

So Far So Good; ButSo Far So Good; But• Functions still DuplicatedFunctions still Duplicated

• No Segregation of DutiesNo Segregation of Duties

• Still not SOX compliantStill not SOX compliant

• No Critical MassNo Critical Mass

THOUGH FRAMEWORK IS IN PLACETHOUGH FRAMEWORK IS IN PLACE

Page 50: Virtual Shared Services

VisionEuropa.com

Country A

Country C Country D

Country B

1 Accountant1 Clerk

1 Accountant1 A/R Clerk1 A/P Clerk

1 Accountant

1 Accountant1 Analyst1 Credit & Collection

1 A/P ClerkReorganize 10 Resources

1G/L Analyst1 Clerk

ASSESS TALENT POOL

Page 51: Virtual Shared Services

VisionEuropa.com

Country A

Country C Country D

Country B

1 Accountant1 Clerk

1 Accountant1 A/R Clerk1 A/P Clerk

1 Accountant

1 Accountant1 Analyst1 Credit & Collection

1 A/P ClerkTotal Headcount 10

1G/L Analyst1 Clerk

1 Controller1 Analyst1 Credit &

Billing1 A/P Clerk

REASSIGN RESOUCES

Page 52: Virtual Shared Services

VisionEuropa.com

Country A

Country C Country D

Country B

1 Accountant1 Clerk

1 Accountant1 A/R Clerk1 A/P Clerk

1 Accountant

1 Accountant1 Analyst1 Credit & Collection

1 A/P ClerkTotal Headcount 10

1G/L Analyst1 Clerk

1 Controller1 Analyst1 Credit &

Billing1 A/P Clerk

1 Inventory1 A/R Collect

1 Clerk

CONVERT FROM LOCAL TO REGIONAL

Page 53: Virtual Shared Services

VisionEuropa.com

Country A

Country C Country D

Country B

1 Accountant1 Clerk

1 Accountant1 A/R Clerk1 A/P Clerk

1 Accountant

1 Accountant1 Analyst1 Credit & Collection

1 A/P ClerkTotal Headcount 10

1G/L Analyst1 Clerk

1 Controller1 Analyst1 Credit &

Billing1 A/P Clerk

1 Inventory1 A/R Collect

1 Clerk

1 FA&R

MAINTAIN LOCAL PRESENCE

Page 54: Virtual Shared Services

VisionEuropa.com

Mission AccomplishedMission Accomplished

Country A

Country C

Country D

Country B

1G/L Analyst1 Clerk

1 Inventory1 A/R Collect

1 Clerk

1 FA&R

1 Controller1 Analyst1 Credit &

Billing1 A/P Clerk

Total Headcount 10

CentralServer

Global ERP

Page 55: Virtual Shared Services

VisionEuropa.com

Mission Accomplished!Mission Accomplished!

Page 56: Virtual Shared Services

VisionEuropa.com

Mission Accomplished!Mission Accomplished!• Eliminated Duplicate FunctionsEliminated Duplicate Functions

Page 57: Virtual Shared Services

VisionEuropa.com

Mission Accomplished!Mission Accomplished!• Eliminated Duplicate FunctionsEliminated Duplicate Functions

• Segregated DutiesSegregated Duties

Page 58: Virtual Shared Services

VisionEuropa.com

Mission Accomplished!Mission Accomplished!• Eliminated Duplicate FunctionsEliminated Duplicate Functions

• Segregated DutiesSegregated Duties

• SOX CompliantSOX Compliant

Page 59: Virtual Shared Services

VisionEuropa.com

Mission Accomplished!Mission Accomplished!• Eliminated Duplicate FunctionsEliminated Duplicate Functions

• Segregated DutiesSegregated Duties

• SOX CompliantSOX Compliant

• Created Critical Mass & Growth ReadyCreated Critical Mass & Growth Ready

Page 60: Virtual Shared Services

VisionEuropa.com

Mission Accomplished!Mission Accomplished!• Eliminated Duplicate FunctionsEliminated Duplicate Functions

• Segregated DutiesSegregated Duties

• SOX CompliantSOX Compliant

• Created Critical Mass & Growth ReadyCreated Critical Mass & Growth ReadyYET MAINTAINING

Page 61: Virtual Shared Services

VisionEuropa.com

Mission Accomplished!Mission Accomplished!• Eliminated Duplicate FunctionsEliminated Duplicate Functions

• Segregated DutiesSegregated Duties

• SOX CompliantSOX Compliant

• Created Critical Mass & Growth ReadyCreated Critical Mass & Growth ReadyYET MAINTAINING

• Local PresenceLocal Presence

Page 62: Virtual Shared Services

VisionEuropa.com

Mission Accomplished!Mission Accomplished!• Eliminated Duplicate FunctionsEliminated Duplicate Functions

• Segregated DutiesSegregated Duties

• SOX CompliantSOX Compliant

• Created Critical Mass & Growth ReadyCreated Critical Mass & Growth ReadyYET MAINTAINING

• Local PresenceLocal PresenceWITHOUT ADDING

Page 63: Virtual Shared Services

VisionEuropa.com

Mission Accomplished!Mission Accomplished!• Eliminated Duplicate FunctionsEliminated Duplicate Functions

• Segregated DutiesSegregated Duties

• SOX CompliantSOX Compliant

• Created Critical Mass & Growth ReadyCreated Critical Mass & Growth ReadyYET MAINTAINING

• Local PresenceLocal PresenceWITHOUT ADDING

• One Single HeadcountOne Single Headcount

Page 64: Virtual Shared Services

VisionEuropa.com

Virtual Shared ServicesVirtual Shared Services

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