people

1 Intuit Confidential 1

Vijay Anand, Intuit India

Building one of India’s best companies to work

E + C = S

Build the precursor to the world wide web – Andrew File System at Transarc Corp, acquired by IBM in ‘93

Innovate the first Java Web Application Server at NetDynamics, acquired by Sun Microsystems in ’98

Launch Sun’s first digital marketplace platform Market Maker in ’00 and grow the business

Grow Sun India to be one of Sun’s largest R&D centers in the world by ‘05

Transformational change within Oracle India R&D by getting divisions to work together for the customer

Lead Intuit India to be a top 10 Best Company to Work for in India

My background

• Engineer by training

• Leader by accident

• Love working with people on a mission

• Enjoy delighting the customer

Intuit was founded 30 years ago with a singular vision on a foundation where leaders live the values

6

Financial… making & saving

money, grow & profit

“Better Money Outcomes”

Productivity… turning drudgery

into time for what matters most

Compliance… without even

having to think about it

Confidence… from the wisdom &

experience of others

To be a premier innovative growth company that improves our customers’ financial lives so profoundly…

they can’t imagine going back to the old way

…and those who serve them

We serve these end customers

Consumers Small Businesses

Accountants Financial

Institutions

Health Care

Players

Our Values 1 Integrity Without Compromise

We hold ourselves and each other to the highest standards in all we say and do. Our actions and

communications are always direct, honest, and transparent.

2 Delight Customers We put customers at the heart of everything we do. We work together to deliver end-to-end experiences so

profound that customers love using our products and services, and actively recommend them.

3 It’s the People We are high-performing people who achieve great things. We embrace personal growth and development,

diversity, and teamwork.

4 Innovate and Improve We innovate to drive growth, and continuously improve everything we do. We move with speed and agility, and

embrace change. We have the courage to take risks, and grow by learning from our successes and failures.

5 Own the Outcome We are accountable for our behaviors, actions, and outcomes. We all own the success of the team, and take

personal responsibility for delivering great results.

6 We Care and Give Back We give back to our communities and the environment. We enable our people to participate and collectively

have meaningful impact.

Key Learning

• Focus first on delighting the shareholder

– Employee morale (engagement) went down

– Innovating for the customer (NPS) went down

Emp Engagement + Customer delight = Shareholder return

• Focus first on the Employee – Employee engagement went up

– Customer delight went up

– Shareholder returns went up

How do you drive Employee Engagement up?

mind-set [mahynd-set] noun

– 1. an attitude, disposition, or mood.

– 2. an intention or inclination.

We are already a Great Place to Work

1 Intuit Proprietary & Confidential 10

Enabled by

Communication that helps me stay inspired, productive and connected

Inspiring and diverse working environment where everyone lives the Intuit values

Innovation @ IDC Global Engineering Great Place to Work

Impactful Communication

Centers of Excellence (CoE)

India Center : Mission Strategic Innovation Center with great talent and deep competencies in critical

technologies that delivers innovative products and solutions for global customers

Application of global engineering principles empowers all teams with e2e ownership of outcomes

Measured by:

1. All BUs conform to the global engineering principles

2. Sharing and adoption of best practices

A conducive environment that fosters impactful innovation

Measured by:

1. 80 % able to utilize UT towards impactful outcomes

2. 1-2 new product innovations from IDC

Best Work Environment

Take advantage of co-location and deep local expertise to seamlessly collaborate, learn and share across teams

Recognized as one of the best places to work in India

Measured by:

1. Employee Engagement > 85

2. In the top 25 great places to work in India

Action Learning Team - GPTW

HR

IT Finance APD IFS Learning &

Development

CTODev

Talent

Acquisition

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Workplace IT IHG FMS CTODev FMS GES

FMS BIO GES CTODev APD FMS CTO FMS Events

Manager

GES

Corp

Communication

txtWeb GoGreen EMS SPI FMS Operations CTODev

Trust Empower Enable Motivate(TEEM)

1. Be humble, be transparent- Share my annual employee survey score, verbatim feedback with the team

2. Get deep insights - Get VP of Comp & Ben CoE to do focus groups on rewards and recognition

3. Learn - Learn best practices from the Top 10 GPTW in India

4. Empower and Enable – Action Learning Teams drive critical few priorities

5. Communicate, communicate, communicate…

1. Declare goal. Make it the top priority 2. Get everyone onboard

3. Empower people to drive outcomes but inspect progress closely

4. Recognize accomplishment Celebrate behaviors and outcomes

Building a Culture of Recognition

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Spotlight Awards Recognitions

Star of the Quarter

BU Achievements

Service Awards 5/10-years

Design Your Workplace Bring yourself to Work

Recognition Wall of Fame Visual Recognitions

Community Champions Intuit Women Network

Quality & Agile Community We Care & Give Back, Go-Green

Innovation Community Developer Community

IDC Managers Community

Leadership Awards Technical Excellence Manager of the Year

Customer Focus Team Player Innovation

Enhanced Employee Experience

Building a Culture of Learning and Growth

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Internal Mobility

Aligning Hiring Practices to

Intuit Culture

Unstructured Time to

Innovate, Learn and Grow

Enhanced Employee Experience

Collaborative work environment

Employee Engagement – Up by 10 to 83 #8 in India’s Best Companies to Work for

Most Innovative Company Most impactful offerings

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Employee Quotes…

“Earlier my friends and family have not heard of Intuit. Now they

congratulate me when they see us in the top 10. I feel so proud.” “I am in sales. Earlier, I had to educate customers on who we are. Now I get calls from them saying they saw us on India’s Best Companies. Nothing we have done to market ourselves so far has

proved so inspiring”.

India’s best campus – Jan ‘13

Customer: All of India’s 10M SMBs are delighted users

Shareholder: Intuit enjoys premier innovative growth in the global markets

Employee: Intuit is #1 Best Company in India

E + C = S

Thank you

vijay_anand@intuit.com