Tips for Keeping Your Customers -

What All Businesses Should Know

Wilmon Gosline understands that customer service is important

in any line of work. As both an employee at the Marshall School of Business at the University of Southern California and a self-employed worker doing local construction projects, Wilmon

Gosline has consistently shown his customers a friendly,

professional manner.

Gosline recognizes that for any size company, good customer

service can make the difference in retaining or losing a customer, and that one person could make

or break a company’s bottom line, especially in these economically trying times. Therefore, to keep your customers coming back,

here are a few easy suggestions that will go a long way:

- Get to know your customers. Keep the lines of communication

open, build personal relationships, listen, and respond to all complaints and suggestions.

Go as far as to ask for and welcome feedback to make

improvements, but also to keep customers invested in the

product.

- Utilize social media. This is an easy and free way to connect with your customers in an environment that is comfortable and familiar to

them.

- Throw in extras. Small gestures like a coupon, a thank-you note, or a special birthday offer go a

long way in showing that you care for your customers, and this small move will set your business apart.