Embed Size (px)
DESCRIPTION
The same problems and complaints that can derail your conversations can become flipping points to transform your communication to the next level of success.
Citation preview
Meryl Runion Rose, Chief Iteration Officer, SpeakStrong Please share freely with credit.
The Flipping Point
How to flip your conversations forward and turn problems and complaints
into a magnet for focused aspiration
Meryl Runion Rose, Chief Iteration Officer, SpeakStrong Please share freely with credit.
It’s basiccommunication wisdom
• Focus on what you want more than what you don’t want
• Create a compelling vision• Then, strive toward that vision
Example: “We want to collaborate freely. How might we move our discussion forward in that direction?”
Meryl Runion Rose, Chief Iteration Officer, SpeakStrong Please share freely with credit.
It’s a common communication best worst practice to…
strive to eliminate what we don’t want criticize and complain about how things
are focus on what we don’t want more than
what we do want
Meryl Runion Rose, Chief Iteration Officer, SpeakStrong Please share freely with credit.
If you don’t yet know what you WANT, find the flipping point
1. Identify problems, concerns and complaints…but don’t stop there!
2. Flip that to create your vision Example: “We DON’T want to worry about credit when we share ideas. Instead, we DO want to collaborate freely
3. Strive toward that visionHow shall we move our discussions forward in that direction?
Meryl Runion Rose, Chief Iteration Officer, SpeakStrong Please share freely with credit.
The pull of perfection has more power than the push of problems
• Add the element of striving toward a higher state to trouble-shooting conversations
• Finding the flipping point looks like this:“I don’t want to argue with you. I do want to share ideas in a way where we both come out smarter. I’d like to try a few things to improve the way we communicate.”
• That transforms the problem-solving process into a creative-striving process
• Some steps may look the same, but are now a part of a bigger picture
Meryl Runion Rose, Chief Iteration Officer, SpeakStrong Please share freely with credit.
The Conversation Compass
Problems and complaints become fodder for defining your true north.
That creates pull: a conversation compass that doesn’t just guide, it attracts. It’s a magnet for focused aspirations.
Phrase stems:
1. I don’t want… 2. I do want…
3. A first step to get there is…
Meryl Runion Rose, Chief Iteration Officer, SpeakStrong Please share freely with credit.
Flip your conversations forward
Aim your effort toward what you aspire to create instead of what you desire to eliminate… And enjoy the pull of perfection over the push of problems!
Speak Strong will help you flip your conversations forward
