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http://ITTradeAssociations.com SUMMARY SLIDES: The ASCII Group offers to find out for IT resellers what their customers think of them, but resellers still will need to the problem-resolution. Copyright (C) SP Home Run Inc.
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SPHomeRun.com
Courtesy of the
Small Business Computer Consulting Blog
http://blog.sphomerun.com
The ASCII Group
Finds Out What
IT Reseller Clients
Really Think
Creative Commons Image Source: Flickr Official GDC
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IT Resellers Need
to Get Honest
Opinions Back
from Customers
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About How Well
they Have Been
Served
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The Problem,
Apart from
Motivation, is
Often One of Time
and Resources
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The ASCII Group
Offers a Solution
to IT Reseller
Members with a
Service
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SPHomeRun.com
For Conducting
Live Calls to
Gauge Customer
Satisfaction, Beyond
Web-based Surveys
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How Far Does the
Service Go?
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A Similar Level of
Quality and
Cost-effectiveness
with other
Marketing Services
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IT Resellers
Still Need to
be Prepared to
Take Action on
any Issues Raised
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The ASCII Group
Can Uncover
Problems, Only
the Reseller can
Fix those Problems
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Resellers Must
Stay in Command
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Customer
Satisfaction
Surveys are an
Important Part of
Marketing
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Also More Effective
when Linked
to an Overall
CRM System
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This Allows Your
Company to Track
Information
Received and
Actions Taken
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If a Reseller
Outsources Parts
of its Customer
Relationship
Activities,
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It Still Needs
to be in Overall
Command
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Checking on the
Quality of an
Outsourced
Service Like this
is also Important
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Options include
the IT Reseller
Discretely
Following up
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With a Close
Customer Contact
After the Purchase
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The Reseller can
also Include its
Own Contact
Details in the List
to be Called
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This Will Make it
Appear to be Simply
Another One of the
Customers to be
Surveyed
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Have You Ever
Had any
Surprises, Good
or Not so Good,
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About What a
Customer Thought
of You?
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How Did You
Find out?
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SPHomeRun.com
Tell Us About
Your Experiences
in the COMMENTS
Section
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SPHomeRun.com
Copyright © SP Home Run Inc. All worldwide rights reserved.
SP Home Run is a registered trademark of SP Home Run Inc.
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Recommended Reading:
Top 9 IT Trade Associations for Small Business VARs, Integrators,
IT Solution Providers, MSPs, System Builders,
Computer Repair Businesses,
and Computer Consulting Firms
Download this Free Special Report Now at
ITTradeAssociations.com
