TECHSERVE ALLIANCE CONFERENCE 2016

HIGHLIGHT REEL: FRIDAY, NOVEMBER 4TH

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DISCOURSE ON DISRUPTION WITH JIM HOLCOMB, WIPRO, AND MARK ROBERTS,

TECHSERVE ALLIANCE• Take Away 1 Globalization is not

slowing down in IT staffing. Businesses will continue to cast a wider, global net in order to overcome skill shortages.

• Take Away 2 The talent shortage has always been around and it’s never going away.

• Take Away 3 There are a lot of talent acquisition processes that will end up automated and that is going to disrupt the industry. If you are not on top of it, it will hit you by surprise.

EXCELLENCE AWARDS

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“We’re extremely excited to receive this award.

It reflects our team’s quality consciousness and

their drive to be the best.”

~ Pat Patel, Founder, President & CEOIntelliswift Software

THE ART OF CRITICAL DECISION MAKINGKEYNOTE BY PROFESSOR MIKE ROBERTO

Do you fall into the five common traps that keep companies from making better group decisions?

1. THE SUNK COST TRAP2. CONFIRMATION BIAS3. GROUPTHINK4. DOWNPLAYING AMBIGUOUS RISK5. FAILURE TO SHARE INFORMATION

THE ART OF CRITICAL DECISION MAKING

“Be problem finders. Don’t wait for issues to come to you.”

Moderator: Paul HansenPanel: Andrew Braswell, SIA; Sean Gilligan, Harvey Nash; Jim Holcomb, WIPRO; and Pat

Patel, Intelliswift

What’s Your Advice to a Firm Starting Out in VMS? “Be patient. It took us a while to build our solution but by taking our time we were able to develop processes and systems that have given us the foundation to grow.” ~Pat Patel, Intelliswift

How Does a Vendor Get Your Attention? “To get my attention, a vendor has to first demonstrate that they have taken time to understand our organization. That means do your homework on the business you are targeting.” ~Jim Holcomb, WIPRO

How are businesses that are profiting from VMS structured?“The reality is that it is lower margin business with low-touch relationships. For businesses that want to move in this direction, the focus has to be on slimming down operating expenses and automating as much as possible to reduce resources and conserve expenses.” ~Andrew Braswell, Staffing Industry Analysts

UNIQUE CONSULTANT CARE STRATEGIESBest Practices in the Three R’s: Retention, Referrals, and Rehire

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Butterballgift cards

First daymanager calls

Custom agiletraining sessions

Handwrittencards

Gingerbreadhouses

“Think outside the box – it doesn’t have to be just taking them out to lunch.” ~ Meredith Kaley

INNOVATION LABS

Emerging Technologies

for Staffing DeliveryConsultant Care

Growing Revenue

Improving Communication

Selling Best Practices

Driving Profitability

Driving TeamPerformance

“Are you solving a problem that really exists?”

“It’s not really about candidate attraction anymore…”

“We have done so much work to find these candidates, we hate to lose that talent.”

BREAKOUT SESSION: AN ONBOARDING PLAN TO IMPROVE NEW HIRE PRODUCTIVITY & RETENTION

Presenter Rick Carlson’s Three Tenets to Driving Employee

Success 1. Set clear expectations

2. Track progress and hold people accountable3. Define and give consequences for missing

goals

Rick Carlson sharing Henry Ford’s timeless

message to employers: “The only thing worse than

training your employees and having them leave is not training them and having

them stay.”Why Did You Choose This Session?“We are hiring a lot of new talent in our organization right now, and we wanted to gather best practices to help us bring people in well so they are successful and they stay.” ~Margaret McAfee, Managing Director, 4 Corner Resources and Peter Porebski, Operations Manager, 4 Corner Resources

ALAN BEAULIEU-ISMSThe Economic Outlook in 2017 and Beyond

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Texas and California are a lot bigger than Russia,

but a lot less belligerent. The USA is a great nation and

we will be a great nation… for another 14 years.

You sit down on an airplane, someone’s going to talk about

Brexit. You can move on, it’s not important to you.

If the person elected is someone you hate, don’t worry.

They’ll be gone in four years.

You have to have absolutely no emotional

content to do my job.