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The Support Team On-going system maintenance Operational changes and risks Software vendor divorce
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Support for the New System:
Go Live Is Just The Beginning
July 18, 2012
Housekeeping
� Phones are muted
� Use the question block for
questions
� Copy of presentation
available upon request
About Your Presenter
• Sr. VP KeyedIn Solutions Consulting Group
– Helping companies align their business and technology
– Focus on people, process, and then the technology
– Subject matter expert on business process management
– On-going research into next generation of technology for
enterprise systems
• 25 years experience in enterprise systems
– USAF Research Project (1985)
– Founder of enterprise quality software company (1988)
• Trusted advisor to global organizations, government
agencies, and professional groups
http://www.linkedin.com/in/johncachat
Thought for the Day
“Another flaw in the human character is that
everybody wants to build and nobody wants to do
maintenance.”
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Kurt Vonnegut, Jr.
Today’s Discussion
• The Support Team
• On-going system maintenance
• Operational changes and risks
• Software vendor divorce
The Support Team
• Internal IT or managed services?
• End user input
– Help Desk
– Suggestions
• External support
– The software OEM
– A partner with the OEM
– Other 3rd party companies
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On-going System Maintenance
• Reporting and integration revisited
• Patches / upgrades
• Customizations – be careful !
• Backup and disaster recovery
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Operational Changes and Risks
• Employee movement
• Change in major business processes
• Mergers & acquisitions (you & your vendor)
• Market driven changes
• Enterprise risk management
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Enterprise Risk Management
• Lack of Senior Management Support
• Unrealistic expectations
• Excessive politics
• Organizational resistance to change
• Not enough time, money, resources, skills, etc.
• Lack of understanding of business processes
• Not enough training
• Poor project management
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Software Vendor Divorce
• Common Reasons– Can’t provide the service you need
– Can’t scale with your growth
– Can’t meet security requirements
– Can’t meet compliance requirements
– Is in financial trouble
• Better the devil you know, than the devil you do not know?
• Center for Information Technology & Dispute Resolution
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Top Three Things to Remember….
• “Go Live” is just the beginning
• The only constant is change
• Be prepared
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About KeyedIn Consulting Group
Experts providing solutions to specific problems
– Business and IT Alignment
– People and Process Alignment
– Enterprise Software Selection
– Project Rescue
– Project Management & PMO Managed Services
Follow KeyedIn
Corporate Website: www.keyedin.com
www.twitter.com/keyedinsolution
www.linkedin.com/company/2434133?trk=tyah
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Free Whitepapers
Download
@
www.keyedin.com
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Upcoming Webinars
Register at
www.keyedin.com
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7/24/12 Selecting Consultants: Just Like A Marriage–For Better Or For Worse
7/27/12 Enterprise System Implementation Strategies and Phases
7/31/12 Project Teams: People Issues, Roles and Responsibilities
Questions & Answers
Q ACopy of Presentation Future Webinars
Contact:
Shelly Bird
952-835-1041 ext.163
Visit:
www.keyedin.com
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