SUMMER 2013 WORKFORCE MOOD TRACKER REPORT

EMPOWERING EMPLOYEES TO IMPROVE PERFORMANCE

ABOUT THE REPORT

Conducted from May 16 to June 3, 2013.

Fifth deployment since Spring 2011.

Conducted for Globoforce by independent market research firm MarketTools.

708 randomly-selected respondents– United States (aged 18 or older)– Fully-employed– Companies with 500+ employees.

Margin of error of +/- 3.9 percentage points at a 95 percent level of confidence

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globoforce.com/resources

FINDING #1

Satisfaction with reviews correlates with job satisfaction.

WHO ARE FLIGHT RISKS?

Think reviews a

re accu

rate

Do not think re

views are

accurate

55%72%

Employees who are dissatisfied with reviews are more vulnerable to job poaching.

Q: Would you strongly consider a job offer from another company?

WHO IS MOST ENGAGED?

Not satisfied Satisfied with reviews

44%Highly

Engaged

66%Highly

Engaged

Employees who are satisfied with reviews are more highly engaged.

WHO IS MOST SATISFIED?

Unsatisfied with reviews

Satisfied with reviews

55%

83%

Employees who are satisfied with reviews are more satisfied with their jobs.

Q: Are you satisfied with your job??

WHY DO PEOPLE DISLIKE REVIEWS?

21%

22%

30%

40%

63%Not a True Indicator of Performance

A Single Point of View

Feel Undervalued

Doesn’t Account for Past Work

Demeaning

TOP FIVE REASONS

POLL QUESTION:

What do you think about performance reviews?

A. I love themB. They are hit or missC. They need some serious helpD. They are completely useless

FINDING #2

Employees embrace, trust, and are comfortable with crowdsourcing.

WHO CROWDSOURCES?

75% of employees already use crowdsourcing on consumer sites.

75%25%

Q: Do you give or read reviews on consumer sites before making a purchase decision?

IS IT ACCURATE?

80% of employees trust crowdsourced reviews to be more accurate than a manager review alone.

Q: In your opinion, which of the following would provide a more accurate picture of employee performance?

80%

20%

WILL IT IMPROVE REVIEWS?

76% of employees think recognition data would help make reviews better.

76%24%

Q: Do you think crowdsourced recognition (relying on input from multiple sources) would be helpful data to incorporate into employee performance reviews?

FINDING #3

Employees know the secret to fixing their own reviews.

53%47%

53% say performance reviews do not motivate them to work harder.

THE EFFECTIVENESS MYTH

INFOGRAPHIC BONUS

WHICH INPUT IS BEST?

73%

27% 73% of employees prefer unsolicited peer input.

WHAT DRIVES APPRECIATION?

85%64%

Peer feedback makes employees feel more appreciated.

vs.

WHAT DRIVES SATISFACTION?

88%

67%

Peer-reviewed employees are more satisfied with their jobs.vs.

NEGATIVE OR POSITIVE?

89%

11%

89% of employees see positive feedback as more motivating.

WHEN SHOULD WE GIVE FEEDBACK?

71% of employees prefer immediate feedback

POLL QUESTION:

When Do You Prefer Feedback?

A. As soon as possible after the moment that inspired it.

B. WeeklyC. Quarterly or monthlyD. Annually

FINDING #4

Recognition directly impacts business results.

WHAT IS THE EFFECT?

Strategic recognition has a significant positive impact on key results.

15%

21%

25%

32%

43%

49%

59%Productivity

Relationships

Customer Service

Discretionary Effort

Attendance

Safety & Compliance

Cost Savings

Q: Has being recognized created a positive change in your behavior in any of the following?

RECOGNITION & ENGAGEMENT?

Employees who recognize peersare more likely to be highly engaged.

Have not rec-ognized others in the past year

Recognized others in past

year

27%Highly Engaged

56%Highly Engaged

RECOGNITION & CULTURE?

Recognition is most likely to align workers with company values and culture.

4%

20%

28%

48%Recognition when I do something right

Recognizing my peers

Perf. Reviews

Criticism when I do something wrong

Q: Has being recognized created a positive change in your behavior in any of the following?

WHO LIKES RECOGNITION?

94% of employees say they like getting recognized for accomplishments at work

94%

6%

FINDING #5

Companies are already successfully crowdsourcing reviews with recognition.

WHAT IS THE POINT?

Employees see development as the top goal of performance management, vs. compliance (22%) and correcting problems (8%).

70%

22%

8%

DOES RECOGNITION IMPROVE REVIEWS?

Employees who are recognized are more likely to enjoy reviews.

Recently recog-nized via strategic

recognition

Not recognized recently

75%Enjoy Reviews

61%Don’t Enjoy

Reviews

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WHO WANTS CROWDSOURCING?

76%

76% of employees want crowdsourced recognition data added to performance reviews

INFOGRAPHIC BONUS

GET THE REPORT

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GET THE BOOK

32

crowdsourcedreviews.com