This is lecture 5 in the series of 6 about sourcing and change management.
- 1. ITSM Specialization Sourcing2012-2013Prof. Frank WillemsLecture 5: Crowdsourcing and Social Media
2. Agenda1. Change management and leadership2. Social Networks as background or playground?3. What is Crowdsourcing, Tribes and Co-creation?4. Social Media as trigger for change 2 3. Fasttrack on change management andleadership3 4. 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The Golden circle People connect better with you when it is clear why you do it, not what you doFeeling, Trustand intuition(Lymbic brain) WhyRationalityand analytialmind How(Neocortex) From insideWhatto outside5 6. Theory U as toolkit for leadersLISTENING 1:Downloading reconfirming old from habits habits of judgment opinions & judgmentsdisconfirmingLISTENING 2:Factual listening Open [new] data from outsidenoticing differences Mindseeing throughOpen another persons eyesLISTENING 3:Empathic listeningHeart emotional connection from withinOpenconnecting to anLISTENING 4:Generative listening from Source(from the future wanting to Willemerging future whole;emerge) shift in identity and self6 7. Interventions of TheoryULevel InterventionDescription2. Seeing Community BuildingGroup Agree and settingconditions for unifying groupcommunications2. Seeing Attentive observation Sensation and experiencewhat you really see and hear2. Seeing Future Search Sharing past, present, futuredreams and map commoninterests3. SensingNature walk Silence Walk, natureexperience4. Presencing MeditationStrengthening coordination inteam4. Presencing Social dreaming Share parts of dreams andcollective dreams to come 8. Social Networks8 9. What is a network A network exists of a collection of actors which areconnected by ties. These actors, so called nodescan be persons, teams, organisations and concepts. A social network is a social structure made up ofindividuals (or organisations) called nodes, which aretied (connected) by one or more specific types ofinterdependency, such as friendship, kinship,common interest, financial exchange, dislike, sexualrelationship, or beliefs, knowledge or prestige 9 10. Type of networks Formal networks Informal networks 10 11. Social networks: LinkedIn visualisation http://inmaps.linkedinlabs.com/network1 12. Concepts from social netwerkanalysis Nicholas Christakis: Our experience with the world depents on the factual structure of our networks and al what flows in these networks Ronald Burt: People focus on activities within their own group and that causes structural holes in informatioflow between these groupsVideoChristakishttp://www.ted.com/talks/nicholas_christakis_the_hidden_influence_of_social_networks.html12 13. Bridging the structural holes Will lead to new ideas, innovations and borderlessopportunities How to bridge the structural holes? How can change management and leadership supportthis? 13 14. Social Capital Social Capital is a sociological concept, which refers toconnections within and between social networks The concept of Social Capital highlights the value of socialrelations and the role of cooperation and confidence to getcollective or economic results The modern emergence of Social Capital concept renewedthe academic interest for an old debate in social science:the relationship between trust, social networks and thedevelopment of modern industrial society. Social Capital is the strategy of getting relations Great thinkers are Robert Putnam, Pierre Bourdieu andJames Coleman 14 15. Connecting Social Capital Connecting Social Capital is about the relationsbetween people within groups that are homogeneous Best examples are family, good friends and directneighbours Social Capital is the superglue in social networks 15 16. Crowdsourcing16 17. Crowdsourcing, Tribes and Co-creation Crowdsourcing is the act of outsourcing tasks,traditionally performed by an employee or contractor,to an undefined, large group of people or community(a crowd), through an open call. A tribe is a group of people connected to one another,connected to a leader and connected to an idea Co-creation is a form of market or business strategythat emphasizes the development and ongoingrealization of mutual firm-customer value 17 18. The sourcing solutions plotted onthis model What is the extent to which the product / service adds value for nd thLarge added value 2generation sourcing 4generation sourcingCrowdsourcing LeverageStrategicBusiness ProcesOutsourcing Business developmentBackofficeoutsourcing thShared Service 3 generation sourcingCenters DataCenter Facilitiesoutsourcing outsourcing RoutineBottleneckLess added valueOutsourcingworkplace mgt Workinnovation the businessst Operations nd1generation sourcing outsourcing2generation sourcingPurchasing RiskIs it a standard or a specialized product?Standard Specialized18 19. Crowdsourcing The Crowdsourcing philosophy was first introduced atthe turn of the 21st century with James Surowieckisbook The Wisdom of Crowds. The term Crowdsourcing was used for the first time in2006 by Jeff Howe, a portmanteau of the words crowdand sourcing Other important thought leaders on Crowdsourcing areDon Tapscott with Wikinomics and Marcowikinomics andCharlene Li and Josh Bernoff with Groundswell A more detailed definition was introduced on Wikipediaby Henk van Ess in September 2010 "Crowdsourcing ischanneling the experts desire to solve a problem andthen freely sharing the answer with everyone 19 20. The most famous peer production withcrowd20 21. LEGO design with crowdsourcing21 22. The results of LEGO crowdsourcing22 23. Fishermen community for collecting dataVangstenregistratie.nl, 7000 professional fishermenprovide the Ministry of Agriculture valuable informationon waterquality and share their knowledge with 350.000other fishers 23 24. Iens.nl self-reviews of restaurantsIens.nl: 70.000 restaurantvisitors review 17.000 restaurants, 3,5 miljoenunique visitors, 1 million euro turnover on services 24 25. Gardenbird counting for everyoneMillions of amateur birdwatchers count birds to analyse collective birdmovements 25 26. Last.fm your community radio stationLast.fm online radio station for community membersand legally (3euro/mnd) based on your musicpreferences. Scrobble your iPod with iTunes and last.fmand find new music and get connected with members ofthe same flavor 26 27. And our Datema Wikipilot projectIn 2010/201 we have worked on nautical information project with forty students from three Hanze Universityschools, Datema development teams, and managers and researchers from the university, with support fromSyntens and a community of seafarers as our sounding board. Both the technology and the community are beingcreated in parallel, using an open source approach and the very latest development methodologies, all in a shortspace of time. At the beginning of 2011 the first prototype applications where ready, and we will be able to beginintroducing them and build up the community to use the prototypes and share nautical data. 27 28. Four basic principles for developing yourCrowdsourcing strategyPrinciple 1: PeopleIs your community ready and how will they participate?Tip: Use the Change colours and the Groundswell SocialTechnographic profile 28 29. Basic principles for CrowdsourcingPrinciple 2: ObjectivesWhat are your goals? Do you want to talk or listen tothe community or create energy for solving a problem? Listening: Listen to your community for research and better understanding ofyour customers. This goal suits for marketing development Talking: Use your community to spread messages about your idea, brand orcompany. This goal suits to extend digital marketing initiatives and interactivechannels Energizing: Connect with you most enthusiastic customers and use thecommunity to supercharge the power of their word of mouth. Suits for energizingyour brand Supporting: Setup a community where customers help and support you andeach other. Suits for lowering supports costs or to share limited knowledge orexperience Embracing: Integrate the ideas of the community into your business and letthem help to improve your services and products. Most challenging goal andexperience with other goals is needed29 30. Exercise on crowdsourcing objectivesWikipedia is.Lego is.Fishermen Community is.Iens isGardenbird counting isLast.fm isWikipilot is.Supporting, talking, supporting, supporting, talking, embracing and supporting30