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COMET | HELLO |
comet
Social MediaHow it can help drive PR results
branding | pr | social media
SOCIAL MEDIA | OVERVIEW |
comet
Chapter 1: What is social media?
Chapter 2: What is social media’s impact on PR?
Chapter 3: PR vs. PR 2.0 - What’s the difference?
Chapter 4: PR vs. PR 2.0 - What’s similar?
Chapter 5: What is now possible with PR 2.0?
Chapter 6: The PR 2.0 lifeline
Chapter 7: What about journalists?
Chapter 8: Important PR skills needed today
Chapter 9: What is now possible with PR 2.0?
branding | pr | social media
WHAT IS | SOCIAL MEDIA? |
Any online media that enables people to interact with one another.
Also referred to as:
• Web 2.0
• Digital media
• New media
• Social networking
cometbranding | pr | social media
WHAT IS | SOCIAL MEDIA DOING TO OUR WORLD? |
• Shifting how people discover, read and share news,
information and content.
• Fusing sociology and technology
• Allowing people to connect in the online world to form both
personal and business relationships - in the offline world.
cometbranding | pr | social media
What’s the big deal about social media?
1. Immensely measurable.
• Nearly real-time response rates.
• Many interactions can be tracked all the way from initial touchpoint to close of a sale.
• It doesn’t get any better than that.
SOCIAL MEDIA | WHY? What’s the big deal? |
branding | pr | social mediacomet
2. Flexible and customizable.
• As many customer touch points as your company is able to manage effectively.
• Useful for multiple functions within an organization, not just marketing and PR.
• Product managers, customer service, senior executives and junior staff can all play a strategic part.
SOCIAL MEDIA | WHY? What’s the big deal? |
branding | pr | social mediacomet
3. Less money and better results (*61% lower cost per lead) than traditional media strategies.
4. Establish deeper connections - CONVERSATIONS - with your existing customers, increasing loyalty and building an army of brand ambassadors.
5. Competition may already be there, shaping the industry discussion or possibly even telling your story for you- in a way you would not necessarily appreciate.
SOCIAL MEDIA | WHY? What’s the big deal? |
*Hubspot
branding | pr | social mediacomet
6. Employees are already using social media, maybe even on your behalf, without your oversight or knowledge.
• Leverage their knowledge, their personal and professional networks and their savvy to increase your company’s reach in a positive way.
7. Customers are definitely online.
• Many are actively using social media, searching for information and support. They need someone to give it to them.
• Add value to their search, and they’ll become advocates, not just customers.
SOCIAL MEDIA | WHY? What’s the big deal? |
branding | pr | social mediacomet
WHAT IS | SOCIAL MEDIA? |
cometbranding | pr | social media
Your customers make up social media
SOCIAL MEDIA | OVERVIEW |
comet
Chapter 1: What is social media?
Chapter 2: What is social media’s impact on PR?
Chapter 3: PR vs. PR 2.0 - What’s the difference?
Chapter 4: PR vs. PR 2.0 - What’s similar?
Chapter 5: What is now possible with PR 2.0?
Chapter 6: The PR 2.0 lifeline
Chapter 7: What about journalists?
Chapter 8: Important PR skills needed today
Chapter 9: What is now possible with PR 2.0?
branding | pr | social media
WHAT IS | SOCIAL MEDIA’S IMPACT ON PR ? |
User-generated content has flipped
traditional PR and media on its head,
leaving many communications professionals an journalists dazed and
confused.
comet*Pu$ng the Public Back in Public Rela3ons
branding | pr | social media
Social Media and Web 2.0 are altering the entire media landscape,
placing the power of influence in the hands of regular people...
comet
*Pu$ng the Public Back in Public Rela3ons
WHAT IS | SOCIAL MEDIA’S IMPACT ON PR ? |
branding | pr | social media
WHAT IS | PUBLIC RELATIONS |
• PR is the practice of managing the communication between an organization and its publics.
• PR = “earned media”
• PR results in 3rd party credibility
cometbranding | pr | social media
SOCIAL MEDIA | OVERVIEW |
comet
Chapter 1: What is social media?
Chapter 2: What is social media’s impact on PR?
Chapter 3: PR vs. PR 2.0 - What’s the difference?
Chapter 4: PR vs. PR 2.0 - What’s similar?
Chapter 5: What is now possible with PR 2.0?
Chapter 6: The PR 2.0 lifeline
Chapter 7: What about journalists?
Chapter 8: Important PR skills needed today
Chapter 9: What is now possible with PR 2.0?
branding | pr | social media
PR vs. PR 2.0 | Elements |
comet
TRADITIONAL PR (one-way)
‣ news release
‣ media relations
‣ the wire
‣ events
PR 2.0 (two-way)
‣ social media news release
‣ video news release
‣ the web
‣ live streaming
branding | pr | social media
PR vs. PR 2.0 | Characteristics |
comet
TRADITIONAL PR
‣ one to many / shotgun
‣ scheduled
‣ manageable pace
‣ structure
‣ broadcast
‣ single audience
‣ one voice
PR 2.0
‣ one to one / intimate
‣ always-on
‣ hyper-warp speed
‣ spin
‣ open
‣ conversations
‣ peer-to-peer
‣ multiple voices
‣ authentic
branding | pr | social media
PR vs. PR 2.0 |
PR is no longer limited to media relations, events and other
communications.
cometbranding | pr | social media
PR vs. PR 2.0 |
It is now more about holistic communications...executed
through multiple channels from media relations to Twitter
posts, Facebook to YouTube videos and Yelp to Foursquare.
cometbranding | pr | social media
PR vs. PR 2.0 |
Our jobs are now powered by tools that helps us connect
(relate) directly with the customer / audience.
cometbranding | pr | social media
PR vs. PR 2.0 |
There is nothing holding us back anymore.
cometbranding | pr | social media
PR vs. PR 2.0 |
In today’s version of public relations, companies no longer
need to rely on the media to tell their story to their prospective
customers.
As PR professionals....we can help them can do it with social
media.
Cool huh?
cometbranding | pr | social media
WHAT IS | SOCIAL MEDIA DOING TO OUR WORLD? |
WHAT IS | SOCIAL MEDIA DOING TO OUR WORLD? |
SOCIAL MEDIA | OVERVIEW |
comet
Chapter 1: What is social media?
Chapter 2: What is social media’s impact on PR?
Chapter 3: PR vs. PR 2.0 - What’s the difference?
Chapter 4: PR vs. PR 2.0 - What’s similar?
Chapter 5: What is now possible with PR 2.0?
Chapter 6: The PR 2.0 lifeline
Chapter 7: What about journalists?
Chapter 8: Important PR skills needed today
Chapter 9: What is now possible with PR 2.0?
branding | pr | social media
PR + PR 2.0 | HOW ARE THEY SIMILAR ? |
comet
storytelling
communications
relationship development
finding the right audience
using the proper message
live events
PR1.0
PR2.0
branding | pr | social media
SOCIAL MEDIA | OVERVIEW |
comet
Chapter 1: What is social media?
Chapter 2: What is social media’s impact on PR?
Chapter 3: PR vs. PR 2.0 - What’s the difference?
Chapter 4: PR vs. PR 2.0 - What’s similar?
Chapter 5: What is now possible with PR 2.0?
Chapter 6: The PR 2.0 lifeline
Chapter 7: What about journalists?
Chapter 8: Important PR skills needed today
Chapter 9: What is now possible with PR 2.0?
branding | pr | social media
comet
STORYIDEA
WRITESTORY
DISTRIBUTESTORY
PITCHSTORY
MEDIACOVERAGE
TRADITIONAL PR | LIFELINE |
PUBLIC
branding | pr | social media
comet
PR LIFELINE | EVOLUTION |
Traditional PR has been limited to pre-event promotion
branding | pr | social media
comet
PR LIFELINE | EVOLUTION |
PR 2.0 enables pre-, during- and post-event promotion,
story telling and communication. A significant evolution.
branding | pr | social media
SOCIAL MEDIA | OVERVIEW |
comet
Chapter 1: What is social media?
Chapter 2: What is social media’s impact on PR?
Chapter 3: PR vs. PR 2.0 - What’s the difference?
Chapter 4: PR vs. PR 2.0 - What’s similar?
Chapter 5: What is now possible with PR 2.0?
Chapter 6: The PR 2.0 lifeline
Chapter 7: What about journalists?
Chapter 8: Important PR skills needed today
Chapter 9: What is now possible with PR 2.0?
branding | pr | social media
comet
STORYIDEA
WRITESTORY
DISTRIBUTEtradi=onal
PITCHSTORY
MEDIACOVERAGE
PR 2.0 | LIFELINE (pre-event )
PUBLIC
DISTRIBUTEsocial
PUBLIC
PPPPPPPP
PPPPPPP
P P
P
PPPPP
PPPPPP
PPPPPP
Social MediaNewsroom
PUBLIC
branding | pr | social media
comet
PRESSRELEASE
BLOGS
PR 2.0 | LIFELINE (pre-event )
YOUTUBEFACEBOOKCUSTOMTABS
branding | pr | social media
comet
LIVE TWEETING
TWITPIC
PR 2.0 | LIFELINE (during-event )
TWITVID flickrmobile
Facebookmobile
Twitpics from 2008 Symphony Style Fashion Show
branding | pr | social media
comet
Post-‐eventTWITPIC
PR 2.0 | LIFELINE (post-event )
Blogentry
VIDEO flickr Facebook
Photos from 2008 Symphony Style Fashion Show
branding | pr | social media
SOCIAL MEDIA | OVERVIEW |
comet
Chapter 1: What is social media?
Chapter 2: What is social media’s impact on PR?
Chapter 3: PR vs. PR 2.0 - What’s the difference?
Chapter 4: PR vs. PR 2.0 - What’s similar?
Chapter 5: What is now possible with PR 2.0?
Chapter 6: The PR 2.0 lifeline
Chapter 7: What about journalists?
Chapter 8: Important PR skills needed today
Chapter 9: What is now possible with PR 2.0?
branding | pr | social media
GUESS WHAT | JOURNALISTS ARE USING SOCIAL MEDIA TOO. |
comet
• Nearly 70% of journalists surveyed are using social networking sites (25% increase since 2008)
• 48% are using Twitter or other microblogging sites and tools (25% increase since 2008)
• 66% are reading blogs
• 48% are viewing videos online
2nd Annual Middleberg/SNCR Survey of Media in the Wired WorldFebruary 19, 2010
branding | pr | social media
GUESS WHAT | JOURNALISTS ARE USING SOCIAL MEDIA TOO. |
comet
• 25% are listening to podcasts
• Nearly 80% of journalists surveyed believe that bloggers have become
important opinion-shapers in recent years
• 91% of journalists surveyed agree that new media and communications tools
and technologies are enhancing journalism to some extent
2nd Annual Middleberg/SNCR Survey of Media in the Wired WorldFebruary 19, 2010
branding | pr | social media
GUESS WHAT | JOURNALISTS ARE USING SOCIAL MEDIA TOO. |
comet
“This study indicates that there is now a large and growing percentage of
journalists who view social media and the participation by the public in the
journalistic process to be a necessary, and in most cases, positive step in
the evolution of journalism,” said Jen McClure, founder and president, Society for New
Communications Research. “They understand the future of journalism to be a
highly participatory, collaborative and dynamic process.”
2nd Annual Middleberg/SNCR Survey of Media in the Wired WorldFebruary 19, 2010
branding | pr | social media
SOCIAL MEDIA | OVERVIEW |
comet
Chapter 1: What is social media?
Chapter 2: What is social media’s impact on PR?
Chapter 3: PR vs. PR 2.0 - What’s the difference?
Chapter 4: PR vs. PR 2.0 - What’s similar?
Chapter 5: What is now possible with PR 2.0?
Chapter 6: The PR 2.0 lifeline
Chapter 7: What about journalists?
Chapter 8: Important PR skills needed today
Chapter 9: What is now possible with PR 2.0?
branding | pr | social media
WHY WAIT ? | TEN PR SKILLS OF TOMORROW THAT ARE NEEDED TODAY |
1. Strong Journalistic Writing + Storytelling
cometbranding | pr | social media
WHY WAIT ? | TEN PR SKILLS OF TOMORROW THAT ARE NEEDED TODAY |
2. Relationship Development
cometbranding | pr | social media
WHY WAIT ? | TEN PR SKILLS OF TOMORROW THAT ARE NEEDED TODAY |
3. Business Acumen
cometbranding | pr | social media
4. Curiosity + Restlessness
comet
WHY WAIT ? | TEN PR SKILLS OF TOMORROW THAT ARE NEEDED TODAY |
branding | pr | social media
5. Programming + Design
comet
WHY WAIT ? | TEN PR SKILLS OF TOMORROW THAT ARE NEEDED TODAY |
branding | pr | social media
6. Working knowledge of social media distribution platforms
comet
WHY WAIT ? | TEN PR SKILLS OF TOMORROW THAT ARE NEEDED TODAY |
branding | pr | social media
7. Video creative direction, writing + production (and photography)
comet
WHY WAIT ? | TEN PR SKILLS OF TOMORROW THAT ARE NEEDED TODAY |
branding | pr | social media
8. Community gardening
comet
WHY WAIT ? | TEN PR SKILLS OF TOMORROW THAT ARE NEEDED TODAY |
branding | pr | social media
9. Walking the talk
comet
WHY WAIT ? | TEN PR SKILLS OF TOMORROW THAT ARE NEEDED TODAY |
branding | pr | social media
10. Proving Return on Investment
comet
WHY WAIT ? | TEN PR SKILLS OF TOMORROW THAT ARE NEEDED TODAY |
branding | pr | social media
SOCIAL MEDIA | OVERVIEW |
comet
Chapter 1: What is social media?
Chapter 2: What is social media’s impact on PR?
Chapter 3: PR vs. PR 2.0 - What’s the difference?
Chapter 4: PR vs. PR 2.0 - What’s similar?
Chapter 5: What is now possible with PR 2.0?
Chapter 6: The PR 2.0 lifeline
Chapter 7: What about journalists?
Chapter 8: Important PR skills needed today
Chapter 9: What is now possible with PR 2.0?
branding | pr | social media
PITCH PLANNING | SOCIAL MEDIA
comet
• No longer have to rely on tools like Cision, Vocus for everything
• Deeper research is possible, more tools, more resources
• Opportunities to build relationships through personal connections, interests
• Journalists have multiple online paths, blogs, contact locations
• Peter Shankman’s (@skydiver) HARO has changed the game for PR
• Social media news release tools: PitchEngine, Pressit
• Social media newsrooms highly influential
branding | pr | social media
SOCIAL MEDIA | PROCESS |
STEP ONE | PLAN + RESEARCH.
DETERMINE goals/object ives. Awareness? Engagement? Online sales? Web traff ic? Make a plan. Set expectat ions. Define and report against them.
RESEARCH to learn about the strengths/weaknesses/opportunit ies and challenges of each social media platform.
SCAN the landscape to determine f ind where your target demographic is hanging out.
cometbranding | pr | social media
STEP TWO | STARTUP.
SET UP accounts. Link them to each other whenever possible.
GATHER your assets. Social media/Twitter comes al ive with video, images, content. Consider new materials for new media. Compile and create content that dramatizes your brand story.
SOCIAL MEDIA | PROCESS |
cometbranding | pr | social media
STEP THREE | LISTEN + OBSERVE.
SEARCH for people and topics using key words.
FIND the competit ion and f igure out what they’re doing right/wrong.
EXPLORE and f ind companies doing really cool things.
EMULATE those who do i t well .
AVOID mistakes others have made.
SOCIAL MEDIA | PROCESS |
cometbranding | pr | social media
STEP FOUR | ENGAGE + GROW.
BE A RESOURCE, offer relevant and valuable content, recommendations and thoughts.
ENGAGE with value-add commentary and opportunit ies to deepen their relat ionships with your brand.
JOIN THE CONVERSATION by commenting or retweeting/forwarding other people’s posts.
SOCIAL MEDIA | PROCESS |
cometbranding | pr | social media
STEP FIVE | MEASURE RESULTS.
PROVE what you did was worth i t .
SOCIAL MEDIA | PROCESS |
cometbranding | pr | social media
PR 2.0 | THINGS TO STRIVE FOR |
• BE AUTHENTIC. People can spot a fake from miles away.
• BE CONSISTENT. Commit t ime and resources necessary to do i t well .
• LISTEN + RESPOND. This is a two-way conversation.
• ADD VALUE in relevant ways.
• SHARE stories and pictures.
• BE PATIENT. I t takes t ime to build a network in person. Same thing applies in social media.
cometbranding | pr | social media
PR 2.0 | PLEASE DON’Ts
• Spam journalists or bloggers through Twitter
• Over-pimp your clients’ content
• Post overly positive comments/ratings on your clients’ behalf
• Produce staged photos
• Overly-script videos, commentary
• Forget writing style
• Lose sight of the reason you’re using social media in the first place: authenticity
cometbranding | pr | social media
THE MOST POWERFUL TOOL | IN PR 2.0 |
cometbranding | pr | social media
61
EXAMPLE | SOCIAL MEDIA MAP |
social media influencingexpert content, peer-to-peer, real
customer story sharing/blogging, blogger relationship development
original contentoriginal blog posts, online tv channel
with unique programming, instructional video series
applicationsiPhone, Facebook custom
application/page, tools
participationsocial media platforms such as:
Twitter, Facebook, Ning, YouTube, Vimeo, Slideshare,
custom community site, forums
BRAND
comet
• Todd Defren. Principal Shift Communications [PR-Squared.com]
• Jason Falls. Consultant [SocialMediaExplorer.com]
• Brian Solis. Principal FutureWorks, blogger PR 2.0 [briansolis.com]
Book: Pu$ng the Public Back in Public Rela3ons
• Dierdre Breakenridge. PR 2.0 Strategies [deirdrebreakenridge.com]
• Jennifer Leggio, Comms Director, Fortinet; Blogger ZDNet.com
• Nicole Jordan, PR Director, Rubicon Project; Blogger [kickingsand.com]
• Chris Brogan, President, New Marketing Lab; Blogger [chrisbrogan.com]
• Rohit Bhargava, Author, Personality Not Included; Blogger [rohitbhargava.typepad.com]
THE NEW PR | FURTHER READING / RESOURCES |
branding | pr | social media
a milwaukee-based branding, pr and social media agency
*all enclosed content confidential + copyright ©2007-2010 comet branding
COMET BRANDING + PR | INTRODUCTION |
cometmarketing + public relat ions evolved
Based in Milwaukee, Comet Branding + PR is a branding, pr + social media agency
that treats our clients with respect and delivers results.
We help great companies and organizations meet business objectives through the
strategic use of traditional and social media.
Our approach and efforts are designed to help your brand connect better with your
audience so your organization can grow.
We work to create great work that produces great results while
making our clients’ l ives easier.
No spin. No excuses. No ego.