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ORGANIZATIONAL CULTURE AND CLIMATE
By: Jason Santos, MBAConnect with me on LinkedIn
Organizational Culture
Source: study.com/academy/lesson/what-is-organizational-culture-definition-characteristics.html
Organizational culture is the foundation, a system of shared assumptions, values, and beliefs, which governs how people behave in organizations. These shared values have a strong influence on the people in the organization and dictate how they dress, act, and perform their jobs.
Organizational Climate
Source: https://en.wikipedia.org/wiki/Organisation_climate
Organizational climate is the process of quantifying the “culture” of an organization, and it precedes the notion of organizational culture. It is a set of properties of the work environment, perceived directly or indirectly by the employees, that is assumed to be a major force in influencing employee behavior.
Key Elements of an Organizational Culture
Source: https://www.bridgespan.org/insights/library/organizational-effectiveness/key-elements-effective-organizations
Org. Culture vs. Org. Climate
Organizational Culture Organizational Climate
Based on anthropology and sociology
Based on psychology
Members learn and communicate what is
acceptable or unacceptable in the organization
It does not deal with values & norms, it is concerned
with the current atmosphere in the
organizationIt is long lasting It is developed through the
managerial prescriptions
What is the Importance of Org. Culture?
• It attracts and retains talent• Engages People• Creates energy and keeps
them in momentum• Changes their view of
“work”• Creates greater synergy• Makes them successful. All
the more, the Business successful.
CHINA
• Bureaucratic and hierarchic with high power distance• Decision making without delegation• Punishment for negative results• Poor flow of information (passive communication)• Decision based on intuition and past experience• Case by case approach• Limited use of support systems• A paternalistic leadership model means workers’
immediate supervisors are expected to be hands-on and personable. Managers are expected to socialize with employees.
• Workers expect explicit directions on tasks.• Qualified workers switch companies easily.• Chinese people are among the longest working in the
world; the workday is officially set at 8 hours, but at least 25% put in 9-11 hours every day.
• Long lunch breaks provide time to eat, rest or even take a nap to re-energize
JAPAN
• Silence is Golden• Group solidarity is paramount• Business cards are talismans• Age equals seniority• Hard sell doesn’t sell• Privacy is valued• Tradition of Business Gift Exchange• Chopstick manners and etiquette • Follow the business and official dress code• Japanese are service oriented
AMERICA
• Highly Informal, people prefer to be called by their first names., even bosses or supervisors.
• Meetings are highly common and long• Straightforward – they prefer saying “yes” or “no”• People come to work early and leave on time• Highly liberal & democratic• Often luxurious amenities• Dress codes vary widely• Requirement to participate in corporate social life
PHILIPPINES
• Unique communication style• Respect to Seniors• Hospitable, warm & friendly• Generosity in the workplace• Deep sense of camaraderie and belonging –
“bayanihan”• Value of praise & recognition for hard work• Relaxed environment, thus the “mañana habit” &
“filipino time” are often prevalent• Requirement to participate in social corporate culture –
“pakikisama”
RUSSIA
• Pessimistic work styles, Russia is a country that considers itself isolated from the rest of the world.
• Greeting with gifts, usually during first, official business meetings. Particularly during Intl. Women’s day (march 8)
• Patient & serious workers – prefers not to joke or goof around at work
• Prefers face to face interactions over emails, faxes and the like.
• Connections and Bureaucracy
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By: Jason Santos, MBAConnect with me on LinkedIn
https://www.facebook.com/jasoncabugaosantos
https://ph.linkedin.com/in/jason-santos-mba-47340a34