Transformation Directorate

City-wide infrastructure and development

Transforming Bristol Portfolio

Our City

One Council

Transforming Bristol

Partnerships

PortfolioBlueprint- processes- organisation- technology- information

Projects

Projects

Projects

Projects

ProjectsProjectsProjectsProjectsNew capability

Benefits – linked to corporate

priorities

CD

NH

CYPS

HSC

New Ways of Working

Shared Trans’l

Services

Customer Excellence

Enabling Commis-sioning

Guiding principles for our transformation journey

Knowing where we are going

Prioritising the work against council, city and region success

outcomes

Using the knowledge of customers, partners and

employees to design an improved future

Using peer organisations with

commercial partners to advise

and help us deliver

Communicating and engaging with

all stakeholders

Using the disciplines of portfolio,

programme and project management to help us maximise

our chances of success

Aspiring to world class status throughout …

and recognising we will get there in steps

… 12 months from now …

New Ways of Working Programme

Two service centres

for customers for employees

Customer Excellence Programme

-Tax and Benefits- Concessionary travel- Public protection- Built environment

Shared Transactional

Services Programme

- Finance- HR- Facilities

Avoiding unnecessary

contact

More self-service

Re-designed web site

Simplified processes

Channels working together – web, phone, walk-up, mail

New skills and behaviours

Technology enabled flexible working

Contemporary flexible space

The next 30 days …

• Tier 2 structure: consultation starts• Develop our transformation capability• Portfolio: initial scope of programmes and

projects; tranches of work • Quick wins: focus on cost reduction

opportunities

Headlines

• We’ll have the right environment, processes and technology in place to enable us all to work smarter

• We’ll lead skilled, motivated and satisfied people

• We’ll be proud to work for Bristol City Council