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Copyright 2003
The SCM Way:Technology – Processes – People
Copyright 2003
Vision Statement & Mission Statement
“Enabling SME to achieve Global 1000 best practices in
The Front Office and The Back Office”.
“Efficiency through People, Processes and Technology”. TM
Our Vision:
Our Mission:
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The First Premise: ‘Front Office’.“He who controls the Revenue Stream of the Company
controls its destiny!” - VAS
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Contacts Center
Distributors Wholesalers End Users
Direct Field Representatives
Partners Network
Distribution Channels as Revenue Streams Generators
Web & Social
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Sales
Customer Service
Marketing
Employees
Partners
Customers
Prospects
Effective ‘Front Office’ Data Flow
AllCustomer
Information
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Developing Customer Touch-Points
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Complex Processes into Daily Routine
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Suppliers Customers
Parent
Corporate Ecosystem as Revenue Audiences
Partners
Child
Sphere of Influence Layer I
Sphere of Influence Layer II
Sphere of Influence Layer III
General Audience
Foundation Accounts
Copyright 2003
The Second Premise: ‘Back Office’.
“Now that it is sold, it must be delivered!” - VAS
Copyright 2003
The Second Premise: ‘Back Office’.
“Now that it is sold, it must be delivered!” - VAS
