Salesforce1 World Tour London: Analytics unleashed

Analytics UnleashedAnna RoesnmanProduct Marketing, AnalytcsSalesforce@aroselvny

Nathan Broad IT Director, EMEAHoughton International

Ben PrudenProduct Marketing, AnalyticsSalesforce@Benpruden

Safe harborSafe harbor statement under the Private Securities Litigation Reform Act of 1995: This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of product or service availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services. The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of any litigation, risks associated with completed and any possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the most recent fiscal year and in our quarterly report on Form 10-Q for the most recent fiscal quarter. These documents and others containing important disclosures are available on the SEC Filings section of the Investor Information section of our Web site. Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.

Salesforce1 & Success Community

Join the Success Community!Download Salesforce1 App, Today!

success.salesforce.com“Salesforce Reports & Dashboards” group

Salesforce1 Analytics is Driving Measurable Results

Faster DecisionMaking

+42% Increased Forecast Accuracy

+45% Faster Response

to Customers

+48%Reduction in Report Time

+57% Faster Access to Business Information

+59%

Average Percentage Improvements Reported by CustomersSource: Salesforce.com Customer Relationship Survey conducted March 2013, by an independent third-party, Confirmit Inc., on 5,200+ customers randomly selected. Response sizes per question vary.

Exporting Joined ReportsJoined Reports on DashboardsScatter Charts in DashboardsEnhanced Folder SharingSticky Filters on DashboardsDashboards for CommunitiesAnalytics APIFolder Tree SizingHiding Role HierarchyEmbedded Charts on mobileAnalytics API in APEXReport Type ManagementFloating HeadersSorting on Summary ReportsHistorical Tracking on CasesEmbedding Charts in VFOrg prefs to disable export footer Decimals & % on Dashboard Tables Remove VAD to edit DashboardsFilter LabelsSalesforce1 DashboardsHistorical TrackingEmbedded ChartsEmbedded Charts on Salesforce1

Our Customers Drive Innovation in 2014

ü 45,000+ Votes (Spring ‘14) on the IdeaExchange

ü On-Going Dialogue at Success.Salesforce.com

üWebinar feedback during Q&A

IT Director EMEA at Houghton International

Nathan Broad

Who are Houghton?“Fluid Partnerships Making a World of Difference”

• Development, production and management of specialty chemicals, oils and lubricants

• Metal working, automotive, aerospace, steel and other industries

• 10 plants with global direct sales and distributor network

• Recently acquired by Gulf Oil Corp. part of the Hinduja group

Houghton FluidCare: Partner with Customers to Maximize Performance

Houghton staff on customer site managing fluids

• Manage and monitor essential fluids

• Schedule tests, top-ups, and other activities

• Record activity

• Report trends to customer

Houghto-Trend: A Journey to Deliver to Customer Needs

V1: Started with Excel V2. Struggled with .net

V3. Won with Force.com

• Spreadsheet at every site• Template divergence

• Self hosted, self coded• Poor database design• Some analytics• Boxes and wires to manage

• On-line analytics • IT focus on functionality• Comprehensive scheduling engine

• Scalable and extendable• Global coverage• Native language support• Security built-in

Houghto-Trend AnalyticsTypical customer dashboard, critical operational trends at the click of a button

Customer 1

Customer 1

Houghto-Trend Facts & Figures

• 250 customer sites live, inc. UK, US, Mexico

• 7000 customer machines monitored

• 1,000,000 tasks and tests completed to date

P.S. We’ve maxed out our data storage: proof our asset is fully utilised!

Houghto-Trend Next PhaseProductivity for Houghton and certainty for customer

• Mobile application, offline and online

• Rugged hardware, barcoding

• Daily worksheet, data recording and dashboards

• Productivity for mobile service engineers

• Extending Technical Services

Salesforce1 Analytics Values for 2014

Mobile Dashboards & Embedded Charts

Drill to Report & Record

History TrackingFloating Headers & Folder Pinning

Analytics API (now in Apex)MyCharts

OpenEasyMobile

Salesforce1 Mobile AnalyticsRun Your Business on Your Phone

Salesforce1 Mobile Dashboards

Mobile

Salesforce1 Drill to Record

All dashboards, no configuration Drill to report, record & take action

Salesforce1 Embedded Charts

Critical info at a glance

Sr. Manager, Product Marketing

Ben Pruden






OpenEasyMobile

Salesforce1 Analytics: Easier Than EverEasily Customize & Track Progress

Embedded Charts – For the Admins!

Easy

Easily Enable Embedded Charts – No Code Required

History Tracking

See Business Changes Over Time

Salesforce1 Analytics: Easier Than EverStay Focused on the Important Things

Easy

Floating Headers Pin Folders

Excel Like Capability to Stay on Track

Quickly Access What You Need


Ben Pruden






OpenEasyMobile

Salesforce1 Analytics: OpenCustomize Salesforce Analytics for Your Business

Analytics API

Open

Open Analytics with Any App

MyCharts

Beautiful, Customized Charts All Within the AppExchange


Ben Pruden

Recap: Salesforce1 Analytics Vision and Values





OpenEasyMobile

Salesforce1 & Success Community

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Q&A