Thomas S. Baldyga 973.519.7926

8 Gina Marie Ct., Wayne, NJ 07470 Email: tsb0820@optonline.net

Experienced Account Manager

Career Highlights:

Increased territory revenue 15% on average annually. Facilitated market research conferences among consumer

groups. Planned, organized and hosted regional field staff meetings. Presented my own sales success strategies to staff at

company sponsored training seminars. Developed a telemarketing program to increase sales and

qualify sales leads. Classroom instructor for newly hired customer service

representatives. Conducted a test order program for quality assurance

purposes. Field trainer for incoming sales representatives. Supervised in-flight and ground personnel for airline

operations. Developed new business through cold calling, referrals and

market research.

Career Experience:

Field Territory Manager Florists Transworld Delivery, Inc. 14 years Downers Grove, IL

Customer Service Supervisor Behring Diagnostics, Inc. 5 years Somerville, NJ

Customer Service Supervisor Johnson & Johnson, Inc. 2 years Piscataway, NJ

Customer Service Manager People Express Airlines, Inc. 2 years Newark International Airport

Account Executive Yellowbook USA 1 year

Parsippany, NJ

Education:

St. Francis University, Loretto, PA B.S. Business Management degree

Dale Carnegie Course

Numerous company sponsored training seminars on: Customer service,

Sales, Management and IT training.