C.C.C.O.International-Call Center Costa de Oro

International

PROJECT PRESENTATION

Declaration of objectivesCALL CENTER COSTA DE ORO INTERNACIONAL.

GROWTH OF THE COMPANY.

* EXPAND. A CENTRAL OFFICE SOLYMARCITY CIVIC CENTER OF THE COAST.

* CREATE 16 JOBS. SITE TELEMARKETERS.* PHYSICAL LOCATION *

* REGIONAL COMPANIES IN URUGUAY URUGUAY-ADHERE TO OUR CLIENTS PORTFOLIO.

Business idea• Call Center Costa de Oro

International is projected as a service company specialized in the implementation of projects for other companies both call center and virtual assistants, web design, hosting and domains and a wide range of services to our customers (dominated BPO).

• .

• Essentially three strategies:

Channel management: Append to your company information and communication technologies for best results and satisfied customers. All with the latest technology tools available in our Call Center Costa de Oro International.

Implementation and optimization of advertising and guerrilla-marketing on the Internet.

Content Development:

Providing our customers with the latest technology and monitored to provide better response and proven results.

Technical development of websites and web pages, especially those aimed at Web 2.0 and e-commerce.

• Natural Customers Call Center Costa de Oro International will:

Direct customers: Companies need to optimize your customer contact, communication and efficiency in new and existing customers loyal.

Companies that wish to develop their Internet campaigns or            Optimize and / or revive their sites.

There are no boundaries on where to find customers, since it is an internationally renowned service and a rise in the world. The statistics show both regionally and internationally.

Indirect Customers: Companies overwhelmed by incoming calls, losing preferred customers.

Advertising agencies that require Internet developments andPrefer to outsource these services.

Companies infinite items, because the Call Center provides services from cleaning companies to multinationals.

¿Why?•  

• Lack the know-how and professionalism.To carry out the procedures with the appropriate tools and technology can provide for Uruguay Uruguayan and foreign companies.

Are tools but not the people who mastered properly.

That is no good management and organization of media managers in the area of Call Center.

So it is that foreign companies areTo put their offices here, the low cost of salaries and social charges.

We want to be in the statistics as a Call Center World with ISO 9000 - and all possible for the quality, professionalism and efficiency in everything we undertake our business and our clients hired.

To be the Nº 1. in Uruguay in the period of 5 years.

•  

•  

• Mision.•  • Our mission is to provide high quality services and added value

for companies located in Uruguay and around the world.

Since the Gold Coast Call Center International technologies and tools available to reach the world and service companies that hire us.

Vision.

Become a leader and expert reference in Uruguay regarding the Call Center, Contact Center, BPO.

Providing our services to companies throughout the Latin America and the 5 continents.

•  

Concept of business• CCCO calms the nerves ...

NO MORE STRESS!.Your business is in good hands.Call Center Platform in Uruguay.With advanced technology.Key strategy Uruguayan market-Leading with Quality-Efficiency-Friendliness.

TEAMC.C.C.O INTERNATIONALDIRECTOR

General Manager

Laura Levy. 8 years in Internet- 10 años in Sales- Telework.Virtual Assistant- Webmasters-Hosting y domines. Entrepreneur. Persevering.Direction SecretaryMayra Gómez

Luis SpinosaSecretary Andrea BarriosLawyers:Gabriel Pereira y Iris MorenoClerk: Gissel Valdés

ManagerIris Moreno IOSearch VAO

Personal ManagerMaría de los Ángeles Iglesias.

Chief/ MarketingVivianna Aristimuiño.

Chjef of AdministrationElizabeth Presa.

Supervisor Tele-workersMaria de los Angeles IglesiasJavier Rivero

Sales SupervisorJavier RiveroLorena Loureiro

Agents 85 a 10 Telemarketers Rotativos.María Soledad RodriguezBruno Poggi Claudia FerreiraCarla Alvarez

Business VisitorJorge Baladon

Aux.AdministrationMaría Carolina Tambolini Florencia Addiego

RecepcionistMaría Noel Silva y Natalia Guarini

1 Market Overview• Market Situation of Call Centers in Uruguay.

Past.Call Center sales to Spain and the United States. 2008-2009/2010 Uruguay foreign companies installed Call Center.Present     Low quality of care and customer saturation and low attendance unless O.Future (C.C.C.O. Present and Future)Being No. 1 in 3 years in Uruguay.     Quality of services, keep customers.     Know-How effectiveness of all departments of the Call Center Costa de Oro International.

2 Market Overview– Lack of advice on Know-How have the

technology but do not know to use it.

  - Competitive prices $ 4000 to $ 400000 - monthly. Our prices according to the needs of each client.Our prices become more competitive by having fewer personnel costs.

Competition•

in UruguayTec yTal ex. Technology and TalentCasaTr3sAccessa

Competitive AdvantagesQuality customer service.Fast response.Efficiency.Know-how

Oportunities– List the problems of the competition.

Taking reliable opportunities for us to point advantage in our favor.Main problem:

– poor care.– Delay in the resolutions.– Difficulty in reaching the right person.– Fast decisions.– Fast answers.

Goals and objetives• 2011• Central Office Call Center Resume Gold Coast.

Telemarketer jobs 6 and 1 supervisor.Expand 2 Stage.Enlarge Office.Hire more employees.Call Center 50 regular customers.End of 2011Office Civic Center Ciudad de la Costa.16 jobs.

2013 - 3,500,000 Income from Uruguayan pesos.•

2015 - 5,900,000 Income from Uruguayan pesos.• .

Análisis FODA

Metas y objetivos

Anual Sales Plan

12

34

5

0

1000000

2000000

3000000

4000000

5000000

6000000

17000

80004000 460800

0

489800

5877600

Series3Series2Series1

Benefits 5 years

Egresos 391973Ingresos 489800

factura mensual

0

1000000

2000000

3000000

4000000

5000000

6000000

7000000

3años

3521772

5 años

5869620

1 año 2973924

Gráfic a 5 yearss

Resource Requirements

– Technology-VoIP + Platform.Investor Finance-U $ S 531025 -Promotion-Advertising.Products-Call Center-Inbound-Outbound-Sales Customer-Services.

Risk•  • There's no business without risk ... but this is a

controlled risk:

1 .- There is a demand and growing dramatically.2 .- There is almost no supply (real, true and quality).3 .- We have the experience.4 .- ... and we have many customers waiting.

The biggest risk is taking too long with little or resources to launch properly positioned before hatching.

Strengths•  • 1 .- Demand growing at a dizzying pace.

2 .- We have the experience.3 .- We have the equipment.4 .- We have contacts for initial customers.5 .- We have the technology.6 .- Differential work with huge margins.7 .- We have the motivation, energy and enthusiasm.

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Rentability•  • Just take a look at the figures (made with

standards of prudence) to see that we have very broad margins of maneuver and we can generatecash flow necessary for the ROI is given in a very short time and maintained over time.

A very high profitability in this business with very clear and brilliantfuture.

Security•  • This is a reasonably safe investment because, besides the obvious

growing market need, we have:

1º and leadership team fully involved.

2 º Support professionals.

3 º customer support the current management team.

4 º Criteria for planning and management: contrasting success, prudent and reasonable in their expectations.

5 ° wide margin.A combination that removes risk and increases the chances of success.A success that we believe fervently in which we are committed with all our resources.

Key Issues• In the short term

Key issues that require immediate or short-term resolution platforms to be efficientlyAnd the call center technology in Uruguay.I discuss the consequences of delaying decisions.Loss of customers would be essential.

In the long termUruguay is failing in the quality of care, Costa de Oro Call Center is your main goal to keep customers with us always. Providing the very best. Both in human value and performance.

Conclusion• Be here:

Laura LevyDirector Call Center Costa de Oro Uruguay Solymar, Canelones

Setember 2011www.cccointernational.com

C.C.C.O.International-Call Center Costa de Oro

International