PROCEDURES THAT ARE

EASY TO READ AND

UNDERSTAND.

THIS IS NOT REALLY JACK NICHOLSON.

THIS IS ME, JOANNE.

WHERE DO I LIVE?

I LIVE HERE …

… IN AUSTRALIA.

I’M A PROCEDURE SPECIALIST.

THIS MEANS I THINK ABOUT

PROCEDURES … A LOT.

• ASM Consortium• Procedure Professionals

Association• Institute of Nuclear Power

Operations• Dept of Energy, USA• ASD-STE 100 Simplified Tech.

English • Risk-Based Process Safety:

Chemical Engineers• Health & Safety Executive (UK)• American Institute of Chemical

Engineers: Centre of Chemical Process Safety

I VALUE BEST PRACTICE

I VALUE GUIDELINES• Information Mapping• Microsoft Manual of Style• Style Guide: Writers, Editors, & Publishers• Centre for Information-Development

Management (CIDM)• Business Process Mapping• Quality (ISO 9000)• Risk & Project Management

I WRITE PROCEDURES THAT CAN BE USED BY PEOPLE.

CAN PEOPLE USE YOUR PROCEDURES?

DO YOUR PROCEDURES WORK?

DO THEY KEEP PEOPLE SAFE?

DO THEY HELP PROTECT THE ENVIRONMENT?

DO THEY PROVIDE CLARITY FOR SAFE WORK?

DO THEY PROTECT YOUR ASSETS?

DO THEY REDUCE BUSINESS INTERRUPTION?

DO THEY SUPPORT YOUR TRAINING PROGRAMS?

I HELP PEOPLE WHEN THEIR PROCEDURES DON’T WORK.

I KNOW HOW TO MAKE PROCEDURES EASY TO READ AND

UNDERSTAND.

I CAN SHARE THIS WITH YOU.

I’VE HELPED PEOPLE IN OIL & GAS

Origin Energy-ConocoPhillips APLNG Project

Shell

I’VE HELPED PEOPLE IN RETAIL.

Super Retail Group

I’VE HELPED PEOPLE IN TRANSPORT & LOGISTICS

.• Rail• Road • Warehousing

GOVERNMENT (01/1996 to 12/2006)- Dept Public Works: QBuild, Project Services, State Govt Security Services, GoPlants- Dept Communities- Dept Child Safety- Department of Aboriginal and Torres Strait Islander People (DATSIP)NON-PROFIT - Australian Organisation for Quality (Freelance work)INTERNATIONAL TRADE (AUSTRALIA AND CHINA)- Cheungshing Australia Trade Development Pty Ltd (Freelance work)

I’VE HELPED PEOPLE WHO STANDARDISE PROCESSESFranchise businesses

• Mobile phone • Luggage storage • Respite services• Confectionary business• Salad bar

• Construction • Maintenance • Refurbishment• Fit-out and design• Building services

I’VE HELPED PEOPLE IN THE BUILDING INDUSTRY..

I’VE HELPED PEOPLE IN CALL CENTRES

• Community services• Indigenous affairs• Adoptive services• Child safety

I’VE HELPED PEOPLE IN GOVERNMENT SERVICES

• Electrical compliance• Apprenticeship programs• Disaster management • Emergency response• Oil spill response• Workplace health & safety• Process safety• Ship-to-shore transfers• Tanker-to-gantry transfers• Building security and patrolling

I’VE HELPED PEOPLE FOCUS ON SAFETY

I’VE HELPED PEOPLE WHO TRADE WITH CHINA

I can help you, too.

I’ve advised leadership teams

I’ve advised operations teams

I’ve edited against guidelines.

I’ve established guidelines.

I’ve designed, written and edited a LOT of procedures

I’ve trained procedure authors

… in oil and gas industries

I’ve coached procedure writers

• Post Graduate Certificate (Writing, Editing, Publishing-

University of Queensland)• Information Mapping Certificate• The Art and Science of Technical Writing • How to design• Forms Analysis• Certificate of Quality Management (ISO 9000)

WANT PEACE OF MIND?

• Certified Procedure Writing Instructor

• Certified Procedure Writer

WANT PEACE OF MIND?

Copy of original

I ‘ve written articles, presented at conferences , and delivered procedure writing training:

• Procedure development training .(Origin Energy, Super Retail Group)

• International conference, Florida, USA. Procedure Professionals Association.

• National conference , Australia.Organisation for Quality.

• Procedure writing articles published in The Business Improvement Journal

JOANNE SORENSENAUSTRALIA

0417 783 852 JOANNE@CONCEPTEDITIN

G.COM

PHOTOS: HUBSPOT AND BJS