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  • 1. Friday, 17 February 2012 Local Voices, Local Choices in Essex

2. Housekeeping and Introductions Susannah Westwood 3. Welcome Cllr. Naylor, Cabinet Member for Adults, Health and Community Wellbeing 4. Liz Chidgey Acting Executive Director Adult Social Care 17th February 2012 Adult Community Learning Centre, Bishops HillLocal Voices, Local Choices 5. Setting the scene

  • Good outcomes in everybodys interest
  • Financial climate
  • Think Local, Act Personal
  • White Paper for Adult Social Care Reform Spring 2012
  • Welfare Reform

6. The priorities for commissioners

  • Personalisation of services
  • Sustainable outcomes
  • Value for money
  • Innovative models of both accommodation and services
  • Partnerships and integration
  • Market development activity to ensure availability of a range of accommodation offers

7. How does the market need to respond?

  • Embrace the personalisation agenda
  • Understand that we are moving from a wholesale model of provision to a retail model
  • Changing the relationship between commissioners and providers to encourage a range of accommodation and service offers

8. What can today offer you?

  • Sharing expertise, information and best practice to support your future business planning including:
    • How My Home Life has helped providers develop their offer
    • Innovative practice in End of Life Care
    • A providers perspective on Value and Outcomes in accommodation services
    • Introducing the Market Position Statement
    • Is Supported Living an option?

9. Let us know what you think

  • This event is part of our commitment to supporting the market to innovate and help individual providers to develop their business
  • Participate fully in these opportunities evaluation forms are provided and let us know what you think, or what you might benefit from in future
  • Commissioners and service users are committed to personalisation and we want providers to join us in working toward this

10. Tom Owen (National Director) 11. MyHome Life Programme UK Promoting quality of lifefor those living, dying, visiting and working in care homes for older people. 12. Support

  • Age UK, Joseph Rowntree & City University

Other key organisations: Essex County Council Relatives & Residents Association National Care Forum English Community Care Association National Care Association Registered Nursing Home Association Care Forum Wales Scottish Care Independent Health & Care ProvidersNational Care Home R&D Forum 13. Ethos and values

  • True collaboration with the care home sector
  • Working to their agenda for quality
  • Focusing on what works?
  • Acknowledging challenges
  • Whole-systems approach
  • Community support

14. MHL UK Activities

  • Synthesising evidence
  • Providing leadership
  • Developing resources
  • Creating networks
  • Supporting change
  • Maintain momentum

15. Creating Resources and sharing practice: Website - Newsletters Newspaper. Awards - Charter -Event/s Leadership Support Programme & Master Classesfor 80 Care Home managers Synthesising evidence: Exploring how to improve resident v oice, choice & control Inclusion & Outreach : Schools, Arts, Music, Libraries etcSupporting Change e.g. Better Transitions Network; Community Volunteers Initiative;Quality Improvement Team MHL Essex Activities 16. The emergence of the leadership support programme

  • Sector acknowledged huge pressures on managers...
  • But managers pivotal to improvement
  • Often managing from a position of fear and anxiety
  • Often isolated and undervalued

17. What support is offered?

  • Leadership support for managers in over 250 care homes for older people (80 in Essex)
  • 12 month half day programme
  • Supporting managers own journey of change
  • Offering reflective space
  • Supporting skills training/ coaching
  • Supporting evidence-based relational practice

18. Emerging outcomes

  • More resilient, assertive, skilled managers
  • More support to staff/ reflective spaces
  • Calm more relational environment
  • Staff taking initiative/ advocacy
  • Greater staff connection with residents
  • Residents less withdrawn/ more involvement
  • 2 way engagement between staff, residents, relatives

19. Factors underpinning success

  • Working in true partnership and collaboration
  • Celebrating and building on the positive: What works well?
  • Acknowledging challenges/ barriers
  • Building on energy and enthusiasm
  • Breaking down divisions, brokering dialogue across agencies
  • Engaging broader community support
  • Ownership by the sector rather than bythe council

20. Contact Details

  • MyHome Life Programme
  • http://www.myhomelife.org.uk
  • Prof Julienne Meyer, Exec Director
  • Tom Owen, Director
  • City University
  • Philpot Street
  • London E1 2EA, England, UK
  • Tel: +44 (0)20 7040 5791/
  • Fax: +44 (0)20 7040 5529
  • Email: mhl@city.ac.uk

21. Clare Silvester & Linda Curran An Introduction toQuality Improvement team 22. Who we are

  • Essex County Councils Adults Health & Community wellbeing Quality Improvement Team, is committed to making the experience of people who use care services in Essex one of excellence
  • The QI team are skilled and talented, experts by experience. The knowledge of the team encompasses all specialism's operating in the Essex care market.
  • We pride ourselves on being approachable and are advocates of partnership working.

23. Our vision

  • We will work in partnership with you and support you to positively reflect on the service you provide.
  • Celebrating what you do well and identifying development opportunities in your service.
  • We want the Essex care market to be recognised for delivering innovative, exciting and creative person centred services.

24. The role of QI Officer & Consultant

  • By working in partnership with you, we will raise standards in your service.
  • We have proved to be a positive asset to the Older People's Residential Care Market and are currently launching the QI service into the Mental Health Sector.
  • We work in close collaboration with Health colleagues and Social care professionals, local communities and the voluntary sector.
  • Wedevelop networks, share knowledge, resources and good practice that assists continuous improvement of care services in Essex.

25. The role of the Quality Improvement Assistant

  • Creating opportunities for service users to feedback on the service they receive
  • Compliments the work of the Quality Improvement Officer.
  • Gathers feedback from the service users to form part of QI development work with the home
  • Method of engagement: Effective faceto face discussions between serviceusers and QIAs
  • The QIA role ensures that service usersremain at the heart of all improvement work.

26. Service user feedback

  • Essential to keep service users central to the process
  • Design of service user feedback forms
  • Provides information regarding outcomes &performance from a service user perspective
  • Person centred approach
  • Feedback gathered in conjunction withprovider assessment work
  • Qualitative constructive feedback to share withthe providers

27. Future Developments

  • Room for on-going improvement and support
  • Market development- raising the bar
  • Promoting service user engagement
  • Identifying barriers and solutions identified by providers across the Essex care market.
  • Scope for a best practice website or central resource hub (similar to My Home Life Essex utilised in the OP Residential Market.)
  • Identifying resources including specific provider training programmes

28. The Team

  • First column bullet here

Clare Silvester Senior Quality Improvement Consultant Business Quality Improvement Officer Lesley Cruickshank Head of External Standards & Improvement Angela Gibson Business Quality Improvement Administrator Rachel Hutchon Linda Curran Paul Hutchinson Teri Marlow Chris Mellor Jane Treadwell Carol Weyman Sylvia Woods Quality Improvement Officers Quality Improvement Assistants Karen Butler Imelda Minns Ben Fenner