Embed Size (px)
DESCRIPTION
On-line Customer Service Training
Citation preview
On-Line Customer Service Training
Now what?
How can I further lift the service profile?
We need more training…and yet
Clients say … “We train, we Mystery Shop, we do the right things…”
Budgets are tight.
On-Line Customer
Service & Sales Training
Modules delivered each month
Relentlessly, and consistently
1. Customer Service 1012. Elements of customer
service3. Using Service for Sales4. Managing different
personalities5. Conflict resolution6. Self responsibility7. Engaging customers8. Engaging staff around you9. Up-selling through service10. Best practice service11. Building loyal customers12. Service in the future
Modular Steps
a monthly audio series
Half hour interviews
Industry leader interviews
Interviews with award winning practitioners (everyday stars).
Twice Yearly Webinar
Interactive sessions online.
Privacy in a large group
On-line Simulations
• Remove awkwardness of role-plays.• Self paced and private• Test the theory
More Contact, Less Cost
Frequency
Topics
Less travel costs
Disruption
Choice
Save
Support
Massive savings on your training budget
orStrengthen your current
training
