Upload
media-box
View
776
Download
1
Embed Size (px)
DESCRIPTION
Presentation on Social Media for Business delivered by Joanne Sweeney-Burke, Director Media Box, to Omagh Enterprise Centre as part of European SME Week 2011. The top tips of facebook, twitter, LinkedIn, Business Blogging and Online Video. Copyright to Media Box. Created and designed by Joanne Sweeeny-Burke, Director Media Box, Letterkenny, Co. Donegal, Ireland. www.mediabox.iewww.facebook.com/mediabox@JSmediabox on TwitterYou Tube: joannemediaboxBlog: www.mediabox.ie/blogLinkedIn: joannesweeneyburkemediabox
Citation preview
AnAppreciationofSocialMedia
JoanneSweeney‐BurkeFriday7thOctober2011
Journalist ChamberofCommerceCEO PRLecturer MarketingExecutive EventManager Fundraiser BusinessOwner Failedpolitician DesperateforaNewChallengeeveryday
Blogger&wannabeauthor LifeLongLearner “TheApprentice”Candidate
WhoisShe?
SowhatisMediaBox?CreativeCouturebyMediaBox…NowYouCanRelax•MediaPlanning&Buying…reviewit,changeit,makemoreimpact(mixadvertising&
sponsorship)•PressOfOice…managingyourbusinessreputation•EventManagement…excitingeventswithaelaboratemarketingmessage•MarketingCouture…bespokecampaignstomaximiseyourmarketingworth•DesignStudio…couturedesignswithimpact•DigitalMedia&Marketing…reviewingyouronlineactivity
TheShifttoWeb2.0
“The second generation ofthe World Wide Web,especially the movementaway from static web pagesto dynamic and shareablecontent and socialnetworking.”
WhatisSocialMedia?Regularmediaislikeaonewaystreet….youreadanewspaper,watchTVorlistentoradioinordertobeinformed,entertainedorengaged.Butyoucan’tcommentorgiveyourviews.
SoSocialMediaislikeatwowaystreet….youcangiveyouropinion,sharelinks,re‐tweetotherpeoplescommentsandbecomeyourownpublisherofcontent.
Andsocialnetworkingsitesaretheplatformsthatallowyoutosharee.g.Facebook,Twitter,Flickr,Blogs,YouTube.
MarketinghasChanged
“Howcanyousquanderevenonemoredaynottakingadvantageofthegreatestshiftsofourgeneration?Howdareyousettleforlesswhentheworldhasmadeitsoeasyforyou
toberemarkable?”
–SethGodin,Seth’sBlog
SocialMediaLandscapeinIreland
TheNewRulesofMarketing&PRBeforethewebcamealongtherewereonlytwowaystoget
noticed:1. Buyexpensiveadvertising2. Begthemediatotellyourstory
Nowwehavebetteroptions!Simply:publishinginterestingcontentonthewebthatyour
buyerswanttoconsume.
It’sallaboutdevelopingrelationships,havingatwowayconversationandengagingwithanaudiencerelevanttoyou,yourbusinessoryourorganisation.
Top10PrinciplesofSocialMedia1. DeNineyournichemarket2. ReviewyouraudienceproOile3. BuildtheFollowing‐beopen,helpful,brave,
transparent,remarkable4. RewardtheFollowing5. WhenyouMakeaMistake‐Apologise6. BeaCurator7. Beauthentic8. Givesocialmediait’scredit9. Pulldon’tpush10. Keepupwithchanges
WhyBusinessesUseIt
•Findnewcustomersleadsorreferrals•Findcollaborative/strategicpartners•Reviewthecompetition•GetintroducedtoorNindoutaboutindustryleaders•Findnewsuppliers,productsorservices•What’snewinmyindustry•Recruitstaff/meetpotentialemployers•Buildyourbusinessvoiceasanindustryleader•Buildprofessionalnetwork
FacebookMarketing
FacebookisasocialnetworkserviceandwebsitelaunchedinFebruary2004.
Wikipedia
FacebookTips ProOilesareforpeople Pagesareforbusiness Selectapermanentnameandcategory Youcanonlychangebusinesspagenameifunder100LIKES Usethe‘info’tabforcompanydetails Customiseyoururle.g.facebook.com/mediabox Promoteyourpage‐freshandrichcontent‐exclusive
news,photos,video,links Measureengagementwithinsights‐comments,LIKES,
posts AddFBML(facebookmark‐uplanguage)‐youneeda
developertocustomisetabs Groups‐maxmessagingto5,000people ChooseyourLandingPage‐wall,info,events,promotion Crosspromotecontentonotherplatforms
PersonalProOileVBusinessPage•TheRules:It’sagainstFacebooktermstouseaproNileforabusiness.(Ref:PaddyPower&RecruitmentIrelandcasestudies)
•SEO:Fanpagesareindexedbysearchengines.ProNilesarenot.
•BuildyourFollowing:FanPagescanhaveanunlimitednumberoffans.ProNilesareltd.PersonalproNilesmaxis5,000.
•MultipleBrandPlatforms:Youcanhavemultiplefanpages,butonlyonepersonalproNile.
•Features:Morefeaturesforbusinessonabusinesspage
*Goodnews:youcannowchangeyourpersonalpagetoabusinesspage(butitisapermanentaction!)
SecretsofFacebookPosting• Findyourrhythm‐howoftentopostandwhattosay‐itmust
reNlectyourbusinessproductorservice• Findyourauthenticvoice‐behuman,bereal,beconversational.
Sharevideosofyourcompany,photosofyou,stafforproduct,clients
• SetAsideTimeMakefacebookpartofyourmarketingstrategyandsetasidetimedaily‐tocheckfornotiNications,comments,likes&topost‐timeisrelativetoeachindividualbusinessororganisationbut5‐20minutesdailyisagoodruleofthumb
• ShareNews&ExclusiveContent‐nowgiveyourfollowersareasontoLIKEyourpageandtokeepthemengaged
• EncourageFanParticipation‐funandengagingcallstoactionwhichencourageparticipatione.g.askquestions,askforopinions,sharepoststhatyoulove.Allowfanstopostdirectlytoyourwallwithquestions,feedbackandcompliments.
SecretsofFacebookPosting• RewardyourFans postspecialoffersjustforyour
facebookfanse.g.discountcodes&exclusivesonnewproducts.Orusea“Check‐In”Dealsthatcanonlyberedeemedinyourstore.
• MarketyourFacebookPage‐promoteyourfacebookpageonyourwebsite(plug‐insandlogo),ezine,newsletter,pressads,radioads,pointofsalematerial,emailsignature,businesscards,brochures,menusetc.
• LandingPage‐thisencouragesvisitorstoLikeyourpage.Youneedadeveloper/designertodothis.
• Partnerships‐Partnerwithotherbrandsorlocalorganisationstocreateco‐promotionsandencourageviralsharingwithincentives
SecretsofFacebookPosting
• ExpandtheReachofYourPosts‐WhenyoumentionapersonororganizationyouareconnectedtoinapostonFacebook,typethe@symbol,begintypingthename,andthenchoosethemfromthedropdownmenu.YourpostwillautomaticallyposttotheirWall.
• UsePlugInsonyourWebsite‐InstallaLikeboxonyourhomepageandalinkonyournewslettersandemailstodrivepeopletoyourFacebookPage.
EngagingContentExamples…
EngagingContentExamples…
EngagingContentExamples…
BestPracticeCaseStudy AvatarthisisyourproNilepicture CustomisedTabs‐tabstosuityourbusinessIncludeFBMLtocodeyourowntabsNeedsomedeveloperhelphere Competitions/Promotions‐offers,giveaways CheckIn‐peoplecantagthemselvesatyourbusinessWithFacebookPlaces Polls‐startapollandgetfeedbackonaproduct/issue JoinmyList‐invitepeopletojoinyourmailinglist Notes‐publishpressreleasesorlongerpostshere LandingPages‐developanengaginglandingpageusingFBML Links‐Linktoyourwebsite,interestingnewsbits SendUpdatestoFanspostregularly Discussionsstartadiscussionanengageandaudience Video‐uploadyourownvideosorthoseyoulike Photosuploadyourphotosandtagpeopleorpages YouTube‐embedyouryoutubechannel Events‐createaneventandsendinvitationstoyourfans
AccessAudienceInsights
AccessAudienceInsights
TwitterMarketing
Twitter is a website, owned and operated by Twitter Inc., whichoffers a social networking and microblogging service, enablingits users to send and read other users' messages called tweets.Tweets are text-based posts of up to 140 characters displayed onthe user's profile page. Tweets are publicly visible by default,however senders can restrict message delivery to their friendslist. Users may subscribe to other users' tweets—this is known asfollowing and subscribers are known as followers.
- Wikipedia
WhyTwitterforBusiness?
• Reach and interact with like-minded businesses and awider online audience• Deepen your customer relationships• Attract new customers• Forge relationships with other businesses engaging inonline communications• Encourage Word of Mouth marketing for your business• Improve customer services (e.g. Eircom, UPC)
TheABC’sofTwitter@yourname=apublicmessagetooraboutthisperson#=hashtag;helpsyousearchandcategorisepostsonatopicTofollow=subscribetotheirmessagesTweeple=peopleonTwitterYourTwitterHandle=yourTwitternamee.g.@jsmediaboxATweet=anindividualmessageADM=adirect/privatemessageontwitter.YoucanonlysendthisiftheotherpersonfollowsyouRT/ReTweet:=repostingamessagefromsomeoneelseonTwitterandattributingthemforthecontentTrendingTopics=mostdiscussedtermsofthemoment
FindingFollowers
LookforpeopleyouknowLookatotherpeople’sproNiles‐explorelistsParticipatee.g.#followfriday#ffHoldcompetitionsandprovidespecialoffersBeworthyofbeingtalkedabout‐RT(retweet_Addmulti‐mediae.g.video,links,photosAskandrespondtoquestions‐jointheconversationAddyourproNiletoyoursiteandothermarketingmaterial‐onlineandofNlinee.g.emailsignature,businesscardsUsedirectoriese.g.twellow.com,mrtweet.com,wefollow.comAddtoyourwebpage/blog
Don’tspamGiverecognitionandthankforre‐tweetsStickto140charactersFollowpeoplewhofollowyouMindyourlanguageDon’t“hardsell”‐pitchDon’tjustpromoteonyourownsiteBepersonalBuildrelationships
TwitterEtiquette
TwitterTipsRegisteryourbrandnameKeepyournameconsistentovermultipleplatformsMakeyourhandlememorableListentotheconversationwww.search.twitter.comCustomiseyourproNileandTwitterlandingpageStarttweetingbeforeconnectingBecomeavaluableresourceDon’tover‐promote‐buildrelationshipsNirstShowcaseothersUsebitly.comtoshortenlinksTherearenorulespeoplehavepersonalpreferencesRememberwhatyoutweetisindexedinsearchenginesConsiderDMsforprivacy
MeasuringTwitterSuccess
HowdoyoumeasureifyouarebeingeffectiveonTwitterornot?
Herearesometipsonhowtogaugewhetheranybodyispayingattentiontowhatyouaresayingornot.
•MeasurehowmanytimespeoplehaveRetweetedyourtweets•Measurehowmany@mentions/repliesyouhavereceived•MeasurehowmanyListsyouhavebeenaddedto•MeasurehowmuchtrafNicyoursitehasreceivedbasedonyourtweetswithlinkstoyourwebsite•Measureyournumberoffollowers
TwitterProOileCompleteyourproNilefullyAvatarDescriptorLinktoyourwebsiteTwitterHandle
TrendingTopics
ImproveCustomerService
EncourageOtherFollowers#ff
CaseStudies
CaseStudies
LinkedIn is a businessoriented social networking site.Founded inDecember2002and launched inMay2003, it ismainly used for professional networking.As of 2November2010 (2010 1102), LinkedIn had more than 80millionregistered users, spanning more than 200 countries andterritoriesworldwide.
Wikipedia
• Manage the your public professional profile• Reach potential clients, service providers and subjectexperts• Create and collaborate on projects, gather and sharedata• Be found for business opportunities and find potentialpartners• Gain new insights from discussions with like-mindedbusinesses• Discover inside connections that can help land jobs &close deals• Post and distribute job listings to find the best talent foryour company
WhyLinkedInforBusiness
LinkedInTips
CreateaprofessionalproNileBuildandnurtureyournetworkJoingroupsorcreateyourownSearchforpeopleandcompaniesGiveendorsementsSeekendorsementsUsestatusupdatesCreateyourcompanyproNileAskandanswerquestionsAddapplicationstoyourproNilee.g.resumeapp,exportyourLinkedInconnectionstoexcelPromoteyourevents
MeasuringLinkedInConnections
UpgradeyourAccount
CaseStudy
BusinessBloggingWhatisit?
"Ablogisawebpagemadeupofusuallyshort,frequentlyupdatedpoststhatarearrangedchronologicallylikeawhat'snewpageora
journal."
ThetermisactuallyweblogscoinedbyJornBargerin1997.
A blog is a type of website or part of awebsite. Blogs are usually maintained by anindividual with regular entries ofcommentary, descriptions of events, orother material such as graphics or video.-
Wikipedia
BusinessBloggingWhyblog?
TopresentamorehumanfaceTobuildacommunityaroundabrandToprovideexpertadviceinasector/subjectToimprovevisibilityinsearchenginesToprovideregularnewsandupdatesfromyourbusinessTomanageyourbusinessreputationonlineToenablecustomersprovidefeedbackonproductsandservicesTomanagecontentTopublishandsharerichcontente.g.video,links,photos
BlogCaseStudy
SettingupaBusinessBlogChooseyoursoftware‐blogger.com‐freehostedservice‐wordpress.com‐freehostedservice‐typepad.com‐paidforhostedservice‐wordpress.org‐freeselfhosted
Chooseyourtopic/themeCustomiseyourblogdesignPromoteit‐integrateintoyourwebsite‐tweetblogposts‐postbloglinksonfacebook
BringingTrafOictoYourBlog
ListyourBlogonTechnoratiCommentonotherBlogsListyourBlogonGoogleTagyourBlogposts‐sotheycanbefoundongoogleProducecontentforotherblogsorwebsitesPayforonlineadvertising
OnlineVideo/AudioWhatisaPodcast?
A“podcast”isabuzzwordtodescribeaverysimpleconcept:anaudioorvideoQileavailableontheInternetforyoutolistentoand/orwatch.ApodcastcanalsorefertoaseriesoftheseaudioorvideoQiles(similartohowaTVorradio“show”canbeaseriesofshowsorjustoneshow).Whenusingtheword“podcast”,mostpeoplerefertotheentireseriesandnotjustoneaudioorvideoQile.”
podcast.com
OnlineVideo/Audio
WhyPodcast?
BeathoughtleaderinyoursectorLeadgeneration‐customerenquiries,salesleadsDelivertrainingprogrammes/tutorialsonlinePromoteeventsRecordyoureventsInternalcommunicationsRecruitmentCustomerservice
OnlineVideo/Audio
YouTube is a videosharing website on whichuserscanupload,share,andviewvideos.
Wikipedia
CaseStudyMediaBoxFM
CaseStudyMediaBoxOnlineAD
PodcastEquipment
KodakZi8
PodcastEquipment
FlipVideoCamera
PodcastEquipment
MicrophoneMicrophoneCoverMemoryCardTripodTri‐pod/uni‐podQuickTimePro/WindowsMediaPlayer
Set Goals: e.g.I want to increase awareness of my company by drivingbrand reputation; I want to secure x no. of attendees to my event viasocial media)
Implement: Decide on a timeframe for the campaign? Be realistic. Decideon the communication channels; have a different conversation on each;be visual; have a voice; have exceptional and engaging content.
Measure: Are people listening? What are they saying? What are thenumber of enquiries? Any sales? Is the phone ringing more than before?Is there better WOM? What has happened to your brand reputation?
Evaluate: Were your goals met? If not, what can you say is different nowthan before?
TheSocialMediaStrategy
• Search Engine Results and Visibility• Website Traffic and Time on Site• Creating a Community of Brand Ambassadors• Customer Service & Loyalty• Sales and Word of Mouth Referrals• Increased Productivity• Reduced Overheads• Product/Brand Awareness• Reputation Management• New Strategic Alliances• Research & Consumer Insights• Innovation & New Product Development• Global Reach
ROIShouldDeliver
GeneratingContent/Campaigns
Thought Leadership…
•ContentCalendar•eBooks•EmailNewsletters•Podcasts•Webinars•Vodcasts•WhitePaper•Surveys&Reports•BlogsPosts
SocialMediaCaseStudy
Don’tEngageinSocialMediaifYouareNotPreparedtoListentotheConversation.Otherwiseyouwill]indyour
businessinthedock!
YourSocialMediaStrategy
ThankYou!
When your Business… …Needs an Expert
www.mediabox.ie