Ngân hàng câu hỏi trắc nghiệm Market Leader Upper Intermediate

UNIT 1

1. Good communicators really ..............to people and take in what is said. A/7/ly

thuyet

a. listen

b. explain

c. engage

d. clarify

2. They maintain eye contract and have a relaxed body language, but they

seldom..............and stop people talking. A/7/ly thuyet

a. confuse

b. explain

c. interrupt

d. ramble

3. If they don’t understand and want to...............something they wait for a suitable

opportunity. A/7/ly thuyet

a. digress

b. explain

c. engage

d. clarify

4. When speaking, effective communicators are good at giving information. They do

not ......................their listener. A/7/ly thuyet

a. ramble

b. Confuse

c. clarify

d. explain

5. They make their points clearly. They will avoid technical terms, abbreviations or

argon. If they do need to use unfamiliar terminology they.............. .by giving an

easy to understand example. A/7/ly thuyet

a. digress

b. confuse

c. explain

d. interrupt

6. Furthermore, although they may ...............and leave the main point to give

additional information and details where appropriate, they will not ramble and lose

sight of their main message. A/7/ly thuyet

a. digress

b. interrupt

c. explain

d. clarify

7. Furthermore, although they may digress and leave the main point to give

additional information and details where appropriate, they will not ...........and lose

sight of their main message. A/7/ly thuyet

a. interrupt

b. clarify

c. engage

d. ramble

8. Really effective communicators who have the abillity to ...............with colleagues,

employees, customers and suppliers are a valuable asset for any business. A/7/ly

thuyet

a. confuse

b. clarify

c. engage

d. interrupt

9. What does not form a word partnership : waste ? A/7/ly thuyet

a. time

b. resources

c. information

10. What does not form a word partnership: face ? A/7/ly thuyet

a. trouble

b. problems

c. difficulties

11. What does not form a word partnership: duplicate ? A/7/ly thuyet

a. information

b. time

c. work

12. What does not form a word partnership: install ? A/7/ly thuyet

a. systems

b. factories

c. equipment

13. What does not form a word partnership: save ? A/7/ly thuyet

a. money

b. time

c. experience

14. What does not form a word partnership: develop ? A/7/ly thuyet

a. truth

b. loyalty

c. motivation

15. What does not form a word partnership: share ? A/7/ly thuyet

a. support

b. information

c. ideas

16. What does not form a word partnership: allocate ? A/7/ly thuyet

a. time

b. ideas

c. resources

17. What does not form a word partnership: interrupt ? A/7/ly thuyet

a. e-mails

b. conversations

c. meetings

18. Good presenters rarely ramble. They usually try to be as ...........as possible.

A/4/Bai Tap

a. Inarticulate

b. Hesitant

c. Succinct

19. Her arguments were so............that we all agreed to her proposal. A/4/Bai Tap

a. fluent

b. extrovert

c. persuasive

20. The audience were very ...............and carried him through his difficult

presentation. A/4/Bai Tap

a. responsive

b. eloquent

c. coherent

21. She is a very ..............person. She alway keeps her attention fixed on what she

wants to achieve. A/4/Bai Tap

a. sensitive

b. focused

c. fluent

22. He never says what he thinks or shows what he feels. How can anybody be

so.................? A/4/Bai Tap

a. rambling

b. fluent

c. reserved

23. Everybody seems so ................here. They behave and speak freely, and do not

really care what other people think. A/4/Bai Tap

a. incoherent

b. articulate

c. uninhibited

24. We know that not all politicians are..............some of them even use an autocue.

A/4/Bai Tap

a. eloquent

b. inhibited

c. hesitant

25. They sent us very long reply with the detail. But to put it in a ............, that’s it,

we’ve won the contract! A/5/Baitap

a. bush

b. nutshell

c. end

d. stick

26. I wish my boss would stop beating about the.............and tell me clearly whether or

not I stand a chance of being promoted soon. A/5/Baitap

a. bush

b. nutshell

c. end

d. stick

27. She expect profit figures and I was going on bout sales figures. Once again, we

were just talking at cross................. A/5/Baitap

a. nutshell

b. bush

c. purposes

d. stick

28. Not official yet, but it seems we’re going to relocate. Just heard it on the.................

A/5/Baitap

a. grapevine

b. stick

c. end

d. nutshell

29. If you think you can give a good presentation just because you know your subject

inside out, well, I’m afraid you’ve got the wrong end of the ....................

A/5/Baitap

a. nutshell

b. grapevine

c. stick

d. purposes

30. This is a very badly written report. I just can’t make................or................of it.

A/5/Baitap

a. head /tial

b. head / tail

c. head / teal

d. head / teaf

UNIT 2

31. Because of tight……………..company profits could not be taken out of the

country. A/LYTHUYET/15

a. buying habits

b. monetary regulations

c. economic situation

d. politial stability

32. Red tape and other examples of …………….hinder a company’s entry into a

market. A/LYTHUYET/15

a. buying habits

b. government bureaucracy

c. economic situation

d. income distribution

33. The country is attractive to exporters because it has enjoyed………….for the last

50 years. A/LYTHUYET/15

a. economic situation

b. buying habits

c. income distribution

d. political stability

34. The purchasing behaviour of consumers can be described as their…………..

A/LYTHUYET/15


b. buying habits


d. buying habits

35. The……………..is improving leading to a rise in employment. A/LYTHUYET/15


b. buying habits



36. …………………..is a term used by economists to describe how wealth is shared

in a country. A/LYTHUYET/15


b. buying habits



37. Look at the words and phrases below: Underline the odd one out.

C/LYTHUYET/15

a. growing market

b. developing market

c. expanding market

d. declining market


C/LYTHUYET/15

a. questionaire

b. focus group

c. promotion

d. survey


C/LYTHUYET/15

a. internetional market

b. overseas market

c. domestic market

d. worldwide market


C/LYTHUYET/15

a. lauch a product

b. withdraw a product

c. bring out a product

d. introduce a product


C/LYTHUYET/15

a. slogan

b. free sample

c. discount

d. special offer


C/LYTHUYET/15

a. retailer

b. distributor

c. wholesaler

d. manufacturer

43. The most important decisions for international marketing are probably those of

product ............................and variety reduction. A/BAITAP/08

a. position

b. standardisation

c. target

d. design

44. In internetional marketing, it is necessary to meet individual national

requirements, in particular where............ goods are concerned. A/BAITAP/08

a. position

b. shopping

c. C.design

d. consumer

45. In order to secure a ..............advantage, companies will try to make their products

and services stand out from their competitors. A/BAITAP/08

a. behaviour

b. standardisation

c. competitive

d. mission

46. It is extremely important for marketers to understand the buying.......................of

existing and potential customers. A/BAITAP/08

a. shopping

b. target

c. behaviour

d. competitive

47. A ........................statement is a short written statement made by an organisation,

intended to communicate its aims to customers, employees and shareholders.

A/BAITAP/08

a. behaviour

b. competitive

c. mix

d. mission

48. A good product.............is one which satisfies the needs of the customer and makes

a product eye-catch in the marketplace

a. position

b. design

c. mission

d. consumer

49. In most of our cities there are numerous...............malls, which offer the customer

free parking and where all the major retail brands can be purchased under one

roof. A/BAITAP/08

a. design

b. consumer

c. shopping

d. target

50. The main elements of the marketing.............are product, price, promotion and

place. A/BAITAP/08

a. target

b. mix

c. position

d. shopping

51. Marketers sometimes focus on particular segments of a given overall market. This

process is known as ‘..................marketing’. A/BAITAP/08

a. mission

b. design

c. mix

d. target

1 marketing campaign/budget/leader/strategy

2 market research/survey/check/sector

3 product market/range/features/manager

4 advertising campaign/ exchange/egency/ slogan

5 brand awareness/loyalty/image/contract

6 sales figures/conditions/forecast/ targets

7 price promotion/rise/product/range

UNIT 3

52. Sales staff who are impolite to customers ……………….the reputation of a

company. B/LYTHUYET/23

a. disrupt

b. damage

c. demage

d. dasrupt

53. We are planning to …………branch offices in Singapore. B/LYTHUYET/23

a. promote

b. establish

c. found

d. locate

54. Our image has been…………….. by poor after-sales service.

a. fortered

b. undermined

c. promote

d. establish

55. Thanks to a new communications system, we are………………..relations with

suppliers. B/LYTHUYET/23

a. souring

b. improving

c. impolite

d. gain

56. A strike at our factory ………………… production for several weeks.

B/LYTHUYET/23

a. resumed

b. disrupted

c. venture

d. advertising

57. We could not agree on several points so we ………………..talks regarding a joint

venture. B/LYTHUYET/23

a. broke off

b. cut off

c. campaign

d. gain

58. The success of our new product launch was……………………by an

unimaginative advertising campaign. B/LYTHUYET/23

a. resumed

b. jeopardised

c. regarding

d. merging

59. In order to gain market share in China, we are ……………….. a sales network

there. B/LYTHUYET/23

a. founding

b. building up

c. cutting off

d. getting down

60. Relations between the two countries have been………………by official visits and

trade delegations. B/LYTHUYET/23

a. endangered

b. fostered

c. network

d. campaign

61. Relations between them are rather……… They don’t seem to like or trust each

other. B/BAITAP/12

a. amicable

b. cordial

c. strained

62. Their continual interventions……………. The whole meeting. B/BAITAP/12

a. corrupted

b. broke off

c. disrupted

63. Their working relationship was often…………, with lots of angry argument and

criticism. B/BAITAP/12

a. stormy

b. cool

c. close

64. They may be our competitors, but we want to stay………. good terms with them.

B/BAITAP/12

a. in

b. on

c. over

65. If you want to do business with someone, first you should try to………….a

rapport. B/BAITAP/12

a. improve

b. establish

c. promote

UNIT 4

66. Is always making money and increasing it…………………. (D/LYTHUYET/30)

A. customer B.brand C.profit D.headquarters

67. Is often the market……………… (D/LYTHUYET/30)

A.leader B.customer C.brand D.profit

68. Is moving forward and interested in……………….. (D/LYTHUYET/30)

A.Wordforce B.subsidiaries C.people D.innovation

69. Has a motivated……………… (D/LYTHUYET/30)

A.workforce B.subsidiaries C.people D.innovation

70. Has a loyal …………………. base. (D/LYTHUYET/30)

A.customer B.brand C.profit D.headquarters

71. Has a world-famous …………….and an instantly recognised logo.

(D/LYTHUYET/30)


72. Issues ……………..which are worth millions on the stock market.

(D/LYTHUYET/30)

A.subsidiaries B.people C.innovation D.share

73. Has its …………………. in a prestigious location. (D/LYTHUYET/30)


74. Has branches and ……………all over the world. (D/LYTHUYET/30)


75. Treats its employees well and is ………………..orientated. (D/LYTHUYET/30)


76. Several sales staff ………………..last year and didn’t meet their targets.

(C/LYTHUYET/34)

a. underperformed

b. co-authors

c. re-launch

d. over-estimated

77. Smith and Turner were the two ……………. of the report. (C/LYTHUYET/34)

a. underperformed

b. co-authors

c. re-launch

d. over-estimated

78. We will ………….. our product as soon as we have finished the modification.

(C/LYTHUYET/34)

a. re-launch

b. mis-managed

c. over-estimated

d. underperformed

79. We ……………….. the number of people who would buy our product in Asia.

(C/LYTHUYET/34)

a. re-launch

b. mis-managed

c. over-estimated

d. underperformed

80. Because the company has been mis-managed for years we are close to

bankkruptcy. (C/LYTHUYET/34)

a. re-launch

b. mis-managed

c. mis-managed

d. underperformed

81. They had to out-bid their rivals to take over the company. (C/LYTHUYET/34)

a. mis-managed

b. mis-managed

c. underperformed

d. out-bid

82. Our ………….. factory has state-of-the-art machinery. (C/LYTHUYET/34)

a. ultra-modern

b. out-bid

c. ex-boss

d. de-nationalised

83. My …………….. was impossible to work with so I left the company.

(C/LYTHUYET/34)

a. ultra-modern

b. out-bid

c. ex-boss

d. de-nationalised

84. Many state companies in Eastern Europe are being

……………….(C/LYTHUYET/34)

a. ultra-modern

b. out-bid

c. ex-boss

d. de-nationalised

85. In the late 1990s, many countries witnessed a sharp economic …………….. turn.

(A/BAITAP/16)

a. excellent

b. down

c. performed

d. ultra -efficient

86. The profit figures are excellent. Once again, we’ve ……………..all our rivals.

(A/BAITAP/16)

a. out performed

b. mis-managed

c. mis-managed

d. underperformed

87. We design and manufacture …………….air conditioners for industrial use.

(A/BAITAP/16)

a. out performed

b. mis-managed

c. mis-managed

d. ultra –efficient

88. The ………….. of PG Steel Corporation is suing for $1.5 million he says the

company owes him as a retirement payment. (A/BAITAP/16)

a. ex-president

b. mis-managed

c. mis-managed

d. ultra –efficient

89. Whether or not to…………… health care is a divisive issue. (A/BAITAP/16)

a. mis-managed

b. mis-managed

c. ultra –efficient

d. deregulate

90. Staff who never get any praise for their achievements may end up

……………….their own abilities. (A/BAITAP/16)

a. mis-managed

b. ultra –efficient

c. underating

d. deregulate

91. When two of our …………….disappeared, all the boss had to say was that they’d

left to pursue other opportunities. (A/BAITAP/16)

a. ultra –efficient

b. underating

c. deregulate

d. co-workers

92. China’s largest car manufacturer, the FAW Group, is thinking of ……………its

headquarters from Changchun to Beijing. (A/BAITAP/16)

a. relocating


c. underating

d. deregulate

93. Of course I can see now that Brian is an asset to our company, and I’m sorry I so

badly …………….him when started working for us. (A/BAITAP/16)

a. mixjudged


c. underating

d. deregulate

94. Last year we ……………….. our budget by 21%, so unfortunately our budget this

year has been reduced accordingly.

a. outnumber

b. upgraded

c. underspent

d. downsize

95. In our department, men ………….. women by two to one.

a. outnumber

b. upgraded

c. underspent

d. downsize

96. Why don’t you have your PC ……………… if it’s so slow?

a. outnumber

b. upgraded

c. underspent

d. downsize

97. We’ll cut our expenses and ……………..our operations in order to become more

competitive on the market.

a. outnumber

b. upgraded

c. underspent

d. downsize

98. Salespeople often …………… computer software, so consumers end up with

things they don’t really need.

a. underselling

b. oversell

c. downsize

d. outnumber

99. We are looking for ways of underselling our rivals. No one will be cheaper than

us.

a. underselling

b. oversell

c. downsize

d. outnumber

100. She’s so bright-a real ……………….. I’m sure she’ll be promoted again soon.

a. High flyer

b. slave driver

c. fly-by-night

101. After some teething troubles, they now have a……..…..…business with a huge

turnover.

a. thriving

b. smooth

c. fruiful

102. Since she’s been appointed General Manager, the business has really……..…..…

a. promoted

b. proliferated

c. prospered

103. Our new product filled a gap in the market and……..…..…as soon as it was

lauched.

a. overflowed

b. put up

c. took off

104. InterMedia……..…..…Erling last year to become the largest media group in the

region.

a. overtook

b. overran

c. overdrew

105. ‘Yes, invest in InterMedia. It’s definitely a company that is……..…..…’

a. making up

b. going places

c. without a hitch

UNIT 5

106. Most people alike to have control over their work and therefore put

……………..near the top of their list of motivating factors. (B/LYTHUYET/39)

a. perks

b. autonomy

c. bureaucracy

d. pay

107. Dealing with ……………..is a very time-consuming, demotivating problem

which affects large businesses and organisations. (B/LYTHUYET/39)

a. perks

b. autonomy

c. bureaucracy

d. appraisal

108. Overwork can lead to ………………..if not spotted early. (B/LYTHUYET/39)

a. perks

b. burnout

c. autonomy

d. appraisal

109. Many job satisfaction studies, perhaps surprisingly, have found that often

…………..is not the most motivating factor. (B/LYTHUYET/39)

a. perks

b. autonomy

c. bureaucracy

d. pay

110. Offering ……………..rather than a salary increase can be a way of retaining

employees in traditionally high staff turnover industries. (B/LYTHUYET/39)

a. burnout

b. autonomy

c. perks

d. pay

111. He received a very generous…………….when he left the company.

(B/LYTHUYET/39)

a. autonomy

b. burnout

c. perks

d. golden handshake

112. One way for managers to monitor and develop staff and loyalty is by using

…………..interviews. (B/LYTHUYET/39)

a. appraisal

b. burnout

c. perks

d. golden handshake

1 satisfy

a) The survey showed that staff working flexible hours were more

……………….with their jobs than those working fixed hours.

b) Low pay and poor working conditions create ………………..workers.

c) Small European companies are top of job …………league tables.

2 motivate

a) What are the strongest…………….factors in people’s lives?

b) Workers become…………………if they work long hours for low pay.

c) What was your ………………..for becoming a salesperson?

3 frustrate

a) You could see the ………………building up in the workforce.

b) I find talking to him ……………because he never listens.

c) I felt so …………….with their attitude that I decided to resign.

1. a) satisfied b) dissatisfied c) satisfaction

2. a) motivating b) demotivated c) motivation

3. a) frustration b) frustrating c) frustrated

UNIT 6

113. If you ...............about your employees’ health and safely, make sure all relevant

regulations are respected. (A/BAITAP/24)

a. gain

b. care

c. minimise

d. dicey

114. No risk, no .......................... (A/BAITAP/24)

a. gain

b. dicey

c. precarious

d. negligible

115. If activity or action is..............., it is dangerous or likely to fail. (A/BAITAP/24)

a. risky

b. huge

c. negligible

d. precarious

116. They say there are................risks involved in investing in such a politically

unstable region. (A/BAITAP/24)

a. huge

b. dicey

c. negligible

d. minimise

117. If a risk is...............,it is so small it is not worth worrying about. (A/BAITAP/24)

a. negligible

b. precarious

c. minimise

d. jeopardy

118. If a comany’s situation is................., there is a risk that it will go out of business.

(A/BAITAP/24)

a. negligible

b. dicey

c. precarious

d. minimise

119. An informal word which means the same as risky. (A/BAITAP/24)

a. huge

b. precarious

c. minimise

d. dicey

120. If you....................a risk, you reduce it to the lowest possible level.

(A/BAITAP/24)

a. minimise

b. precarious

c. huge

d. dicey

121. The company was in such a .........position that nobody wanted to lend it money.

(B/BAITAP/24)

a. jeopardy

b. gamble

c. precarious

d. dicey

122. ‘An art gallery ?’ That’s a pretty...............business at the best of times wouldn’t

you say?’ (B/BAITAP/24)

a. dicey

b. huge

c. gamble

d. negligible

123. She isn’t very keen to start a new business as the risks involved are................

(B/BAITAP/24)

a. gamble

b. dicey

c. huge

d. negligible

124. Many people say that playing the stock market for quick profit is a ..................

(B/BAITAP/24)

a. care

b. gain

c. jeopardy

d. gamble

125. Negotiations have broken down, and the future of the merger is now in..............

(B/BAITAP/24)

a. jeopardy

b. negligible

c. dicey

d. gamble

126. The government isn’t worried. It thinks the economic blockade will have a

.................effect. (B/BAITAP/24)

a. dicey

b. negligible

c. gamble

d. minimise

127. As can see from the graph, it has been a .................disappointing year for Kanko

overall. However, the first quarter was............good, as sales of our new soft drink

N-Ergy rose ......................

a. slightly/fully/steadily

b. slightly/steadily/fully

c. rather/exceptionally/dramatically

d. rather/dramatically/exceptionally

128. Unfortunately, owing to unexpected production problems, sales

fell...........throughout the second quarter. They then rose............until the end of

July.

a. sharply/steadily

b. steadily/sharply

c. sharply/slightly

129. The rest of the summer was............less successful, and sales did not pick up

again until the first half of September. We were then.............. confident that we

had the situation under control, but sales just levelled off throughout the next two

months.

a. slightly/fairly

b. badly/rather

c. rather/slightly

d. fairly

130. Subsequent problems at our Norwich subsidiary, howerver, meant that sales

began to drop...............,and there are no signs of a possible recovery at present. It

appears that we had....................misjudged the seriousness of the situation at

Norwich and that we were not............prepared to handle such a crisis

a. dramtically/slightly/fully

b. dramtically/slightly/fairly

c. gradually/badly/fully

d. gradually/badly/fairly

131. We need excutives who can manage stragic risks properly........... to being able to

take decisive action whenever necessary.

a. besides

b. in addition

c. as well as

d. furthermore

132. There are still very few investment opportunities in the region.............,a political

crisis is looming.

a. besides

b. in addition

c. moreover

d. furthermore

133. In order to increase our market share, we are considering a cut in our profit

margin.............to reduction in all our prices.

a. In addition

b. moreover

c. besides

d. as well as

134. It is clear that the risk of civil war has decreased..........,the government appears to

have the situation firmly under control.

a. moreover

b. in addition

c. besides

d. as well as

135. In creased competition is threat to the survival of our company.............,we need

to protect ourselves against negative changes in customer demand.

a. In addition

b. Furthermore

c. Moreover

d. Besides

136. What we need to do is always get up-to-date information about the risks we

face.............maintain good channels of communication between the key players in

our company.

a. besides

b. moreover

c. in addition

d. as well as

137. ................organised crime and corruption, terrorism is also a grave cause of

concern among excecutives.

a. besides

b. furthermore

c. as well as

d. moreover

138. The company is losing direction. .................,its core products are losing appeal.

a. furthermore

b. moreover

c. as well as

d. besides

139. Sophisticated fraud...............corruption and organised crime is seen as the driving

factors behind the increase in risks.

a. furthermore

b. moreover

c. as well as

d. besides

140. Their financial situation is precarious. .........., there has been recent bad press

about poor working conditions in their overseas factories.

a. furthermore

b. moreover

c. as well as

d. besides

141. There are financial risks involved............to legal and operational ones.

a. moreover

b. as well as

c. besides

d. in addition

142. .................one of attendants had spilt some oil and was about to clean up, but too

late...

a. At least

b. on least

c. apparently

d. And then

143. A broken elbow, as well as a minor head injury.................that’s what Mary

Dawson diagnosed. She called an ambulance straight away.

a. at least

b. on least

c. apparently

d. and then

144. Absolutely..................... We must make sure restaurant users are properly warned

of wet or greasy surfaces

a. At least

b. on least

c. apparently

d. And then

UNIT 7

Has your company started doing business on the ……….……(1)?

Have you spent thousands on a website, more money to register it with all the

major……………(2), but you’re still getting little or no……………….(3)?

If the anwser is ‘yes’, then you need Topsite.

The Topsite service places your……………….(4)at the very top of the major search

engine listings. So when people do a………………(5)for a ………………(6)associaticed

with your business or product, your site automatically receives many

more……………….(7) What’s more. Topsite delivers targeted visitors. These are not

……………….(8)who’ve already visited 35 ………………(9)shopping site, but people

who’ve actually done a search for your business.

Remember, we guarantee to achieve top rankings for your company on the most highly

travelly search engines, portals, and ……………..(10) So when your potential

customers………….(11) the Internet, we make sure they can ………………(12)your

website. B/LYTHUYET/55 1. net 7. hits

2. search engines 8. surfers

3. traffic 9. online

4. site l0. directories

5. search 11. browse

6. key word 12. Locate.

Has your company started doing business on the net ?

Have you spent thousands on a website, more money to register it with all the major

search engines, but you’re still getting little or no traffic ?

If the anwser is ‘yes’, then you need Topsite.

The Topsite service places your site at the very top of the major search engine listings. So

when people do a search for a key word associaticed with your business or product,

your site automatically receives many more hits What’s more. Topsite delivers targeted

visitors. These are not surfers who’ve already visited online shopping site, but people

who’ve actually done a search for your business.

Remember, we guarantee to achieve top rankings for your company on the most highly

travelly search engines, portals, and directories So when your potential customers

browse the Internet, we make sure they can Locate your website.

Browse: to look through a series of web pages, perhaps those of a particular site, or ones

found by a search engine relating to a particular topic.

Directories: lists of sites of similar organisations, or of sites with information on relative

topics.

Hits: the number of visits that a particular site receives or the site found by a search

engine that contain the key word you entered.

Key word: a word that you enter into a search engine in order to find sites with web

pages that contain this word.

Locate: find information, a site, etc. that you’re looking for.

Net: another word for Internet.

Online: used as an adjective or adverb to talk about activities related to the Internet.

Search: to look for particular information or a particular site, or the act of looking for it.

Search engines: sites like Google, Yahoo, AltaVista, etc. that allow you to find other sites

with the information you are looking for by entering keywords or expressions.

Site: a series of related screens with information about a subject, organisation, etc.

Surfers: people who go and look at different sites, perhaps in a random way with no

particular purpose in mind.

Traffic: the number of people looking at a site in a particular period.

145. Unless you collect the goods from the retail store, there is an

additional……………….. F/LYTHUYET/57

a. delivery charge

b. auction houses

c. shopping mall

d. online retailing

146. Sotheby’s and Christie’s are probably the most famous ………………. in the

world. Their sales of antiques and paintings are legendary. F/LYTHUYET/57

a. designer labels

b. delivery

c. auction houses

d. online retailing

147. In the US many people spend the whole day at their

local…………………because it is easy to park and can buy everything there.

F/LYTHUYET/57

a. designer labels

b. shopping mall

c. auction houses

d. delivery charge

148. Some traditional businesses have found that they can make a lot of money

from…………….. with a small investment in an easy-to-use website.

F/LYTHUYET/57

a. online retailing

b. shopping mall

c. auction houses

d. supermarket chains

149. These days many……. …………. sell not only food, but also services such as

insurance and banking. F/LYTHUYET/57

a. Delivery charge

b. Auction houses

c. Shopping mall

d. Supermarket chains

150. Goods with …………………… command premium prices in the shops.

F/LYTHUYET/57

a. Supermarket chains

b. Designer labels

c. Distribution centre

d. Mail-order catalogue

151. Many people alike the convenience of ordering goods from home using a

………………. F/LYTHUYET/57

a. Supermarket chains

b. Designer labels

c. Distribution centre

d. Mail-order catalogue

In its first annual report, published today, the Interactive Media Retail Group said it

expected 4m more Britons to shop……………(1) this year, taking the total shoppers to

24m, more than half the UK’s adult population.

The latest figures underline the sharp……………..(2) of internet shopping in the decade

since the launch of Netscape Navigator, the first widely available internet……………(3)

in 1994. While internet shopping……………….(4) for just £300m of retail sales in

1999,by 2004 consumers were spending £14.5bn online, according to IMRG.

‘For a sector to have grown from scratch in 10 years with very little investment suggests

that the internet’s time has come,’ said James Roper, IMRG chief executive.

‘Internet shopping is easier, more convenient and offers bigger…………….(5) And a lot

of the major retailers are having to get to grips with it because consumers are dragging

them into the space.

The larger retailing groups- Argos, Dixons, Tesco and Boots –are ………….(6) money

on developing their internet offering, but many retail chains are not investing in online

shopping, which in turn is allowing new entrants to gain a…………..(7) in the market.

But in spite of the neglect from retail chains, the growing popularity of online shopping

looks set to continue as more people gain…………….(8) to the internet.

………………….(9) out last year showed that more than 56 percent of homes had

internet access, with a third of those having a broadband……………(10)

The…………….(11) of mobile commerce technology could also mean that people

will be able to shop online from their mobile phones. A/BAITAP/28

1. Online

2. Growth

3. Browser

4. Accounted

5. Ranges

6. Spending

7. Foothold

8. Access

9. Figures

10. Connection

11. Emergence

152. Safebiz.com is a very successful site which gets over 2,000……………..per day.

B/BAITAP/29

a. site

b. hits

c. spam

d. work

153. An even more popular ………… is Interbiz.com, with almost 20.000 visitors a

week. B/BAITAP/29

a. Hits

b. Work

c. Site

d. Fail

154. The equivalent of paper junk mail is called…………….. B/BAITAP/29

a. Hits

b. Site

c. Spam

d. Work

155. The Internet still means fun to a lot of people, but on the other hand it often

means hard……………….to business people. B/BAITAP/29

a. Hits

b. Site

c. Spam

d. Work

156. Businesses which………….. to seize the opportunities offered by e-commerce

might not be able to survice.

a. Online

b. Fail

c. Hits

d. Site

157. Ordering ……………dramatically reduces the cost of a transaction.

B/BAITAP/29

Đặt hàng trực tuyến làm giảm đáng kể chi phí của một giao dịch.

a. fail

b. online

c. hits

d. site

158. The registered title used by an Internet site is its…………….name.

B/BAITAP/29

Tiêu đề đăng ký được sử dụng bởi một trang web Internet là tên miền của nó.

a. fail

b. domain

c. encode

d. surf

159. If you want your website to get a lot of …………….make sure you register it

with all the major search engines. B/BAITAP/29

a. download

b. traffic

c. surf

d. encode

160. If you save information from Internet into one of your computer files, we say that

you …………….the information. B/BAITAP/29

a. encode

b. download

c. search

d. fail

161. e-commerce means buyers with computers can how……………a global network

of approved suppliers linked over the Net. B/BAITAP/29

a. Download

b. Traffic

c. search

d. surf

162. Many e-mail programmes……………..files before sending them in order to

make transmission easier and quicker. B/BAITAP/29

a. encode

b. traffic

c. search

d. surf

163. A……………..engine is a program that seeks out, visits and indexes websites.

B/BAITAP/29

a. traffic

b. search

c. surf

d. search

UNIT 8

164. Our company went through a difficult period a few years ago. Bad decisions

were taken which caused us to lose a lot of money. Because the company had

been................., the chief executive had to resign. B/LY THUYET/69

a. mismanaged

b. past-merger

c. Pro European

d. ex-boss

165. Last year, we merged with a much larger company. During the ................. period

our future strategy was discussed. It was decided that we could consider becoming

a more global organisation with a strong presence in Europe. B/LY THUYET/69

a. hypercritical

b. reconsider

c. past-merger

d. ex-boss

166. Most of us were................, we liked the idea of expanding into Europe. B/LY

THUYET/69

a. reconsider

b. mismanaged

c. pro European

d. ex-boss

167. Indeed our......................had been strongly in favour of doing this. However the

two new board members were strongly against the idea but never said so openly.

B/LY THUYET/69

Thật vậy ...................... của chúng tôi đã mạnh mẽ ủng hộ để làm điều này. Tuy nhiên,

hai thành viên hội đồng quản trị mới mạnh mẽ chống lại ý tưởng nhưng không bao

giờ nói như vậy một cách công khai

a. past-merger

b. reconsider

c. ex-boss

d. dishonest

168. I think this was very.................... Instead, they behaved in an irresponsible

manner during meetings. B/LY THUYET/69

a. reconsider

b. dishonest

c. irresponsible

d. hypercritical

169. I think this was very dishonest. Instead, they behaved in an .................manner

during meetings. B/LY THUYET/69

a. irresponsible

b. reconsider

c. ex-boss

d. post-merger

170. For example, they would be.................., raising stupid objections if someone

came up with a good idea. B/LY THUYET/69

a. Pro European

b. hypercritical

c. reconsider

d. past-merger

171. Because the meetings were so unproductive, the Board of Directors got cold feet

and asked us to......................the dicision to expand into Europe. B/LY

THUYET/69

a. dishonest

b. hypercritical

c. reconsider

d. past-merger

172. In each line, cross out the word which does not begin with a prefix:

B/BAITAP/32

a. discontinue

b. disincentive

c. distinguished


B/BAITAP/32

a. miserable

b. mismanagement

c. misinform


B/BAITAP/32

a. billboard

b. bimonthly

c. bilingual


B/BAITAP/32

a. reconnect

b. renowned

c. realign


B/BAITAP/32

a. predict

b. premium

c. prepaid


B/BAITAP/32

a. irrational

b. irreversible

c. irritable

178. Export ................that there will be a marked shirt from financial and techological

capital to human capital. C/BAITAP/32

179. mismanagement

a. predit

b. disincentive

c. realign

180. Executives who fail to meet the aspirations of their employees can be accused of

....................

C/BAITAP/32

a. realign

b. mismanagement

c. irreversible

d. bimonthly

181. The new measures restrict employees’ autonomy and will undoubtedly act as

a.................. C/BAITAP/32

a. realign

b. mismanagement

c. disincentive

d. bimonthly

182. The move towards the creation of a shared vision is..................and lies at the

heart of a people-centred strategy. C/BAITAP/32

a. bimonthly

b. mismanagement

c. disincentive

d. irreversible

183. There will be some drastic changes in the way our company is organised. For

example, we’re going to..................... all our marketing and sales activities.

C/BAITAP/32

a. predict

b. disincentive

c. bimonthly

d. realign

184. Our project manager wants us to submit a detailed progress report. I don’t really

understand why we have to write reports so frequently. C/BAITAP/32

a. bimonthly

b. realign

c. disincentive

d. mismanagement

185. Our next People Skills seminar will be held in Martonfa, far from the..................

of Budapest city centre. E/BAITAP/33

a. hustle and bustle

b. reles and regulations

c. peace and quiet

d. trial and error

186. The participants will enjoy the.................... of the countryside after a hectic

week. E/BAITAP/33

a. peace and quiet

b. rules and regulation

c. trial and error

d. supply and demand

187. This new economic theory proposes that the laws of................... are obsolete.

E/BAITAP/33

a. rules and regulations

b. supply and demand

c. stocks and shares

d. trial and error

188. Some of the best teams are built after a painful process of .........................

a. Peace and quiet

b. Rules and regulations

c. Trial and error

d. Supply and demand

189. More and more people invest their savings in ..................................

a. trial and error

b. peace and quiet

c. stocks and shares

d. hustle anf bustle

190. The fact that he introduced so many..................upon his appointment did not

make him very popular with staff. E/BAITAP/33

a. supply and demand

b. trial and error

c. peace and quiet

d. rules and regulations

UNIT 9

191. You really can sell anything on these Internet auction sites. It’s money for old

…………..(A/LYTHUYET/77)

a. trees

b. fool

c. rope

d. licience

192. We’re way over budget on this. We’ll have to make some cutbacks. Someone

needs to tell the marketing department that money doesn’t grow on

…………….(A/LYTHUYET/77)

a. fool

b. rope

c. trees

d. licience

193. Every great industrialist will tell you that where there’s ………….there’s money.

(A/LYTHUYET/77)

a. much

b. fool

c. rope

d. trees

194. Charging people to park their cars at airports is a ………..to print money.

(A/LYTHUYET/77)

a. fool

b. rope

c. trees

d. licience

195. He’s always investing in businesses which have no hope of being successful. I

don’t know much about business angels but it seems to me that a …………..and

his money are soon parted. (A/LYTHUYET/77)

a. fool

b. rope

c. trees

d. licience

196. Their new headquarters cost millions and millions. They are making so much

profit that money is no…………… (A/LYTHUYET/77)

a. object

b. rope

c. trees

d. licience

197. The group’s ………………….of twelve stores in Bordeaux was successful.

(A/LYTHUYET/78)

12 cửa hàng ở Bordeaux của nhóm đã thành công. Mua lại

a. acquisition

b. property

c. overdraft

198. They are financing the acquisition through …………..rather than debt.

(A/LYTHUYET/78)

Họ đang tài trợ việc mua lại thông qua vốn chủ sở hữu chứ không phải là nợ.

a. cash flow

b. equity

c. assets

199. Our state-of-the art machinery is our major…………. . (A/LYTHUYET/78)

a. possession

b. asset

c. equity

200. The ………………… rate on the loan was 12%.(A/LYTHUYET/78)

a. fee

b. charge

c. interest

201. They could not pay their debts and faced ……………..(A/LYTHUYET/78)

a. bankruptcy

b. warranty

c. overpayment

202. Sorbat has gone into ……………..with debts of about £20 million.

(A/LYTHUYET/78)

Sorbat đã đi vào quản lý tài chính với các khoản nợ khoản 20 triệu bảng Anh.

a. indemnity

b. investment

c. administration

203. Lending a business a sum of money equal to that owed to the business by its

suppliers or customers

a. venture capital

b. grant

c. invoice discounting

d. hire purchase

204. Buying expensive goods by making regular payments over a period of time

Mua hàng hóa đắt tiền bằng cách trả thường xuyên qua một thời gian .

a. venture capital

b. grant


d. hire purchase (mua trả góp)

205. Money lent to start a new business.

a. venture capital

b. grant


d. hire purchase

206. Allowing customers to take out more money from their bank than they had in it.

Cho phép những khách hàng lấy tiền hơn số tiền họ có trong ngân hàng.

a. leasing

b. loan

c. grant

d. overdraft

207. Money borrowed on which interest is paid.

a. leasing

b. loan

c. grant

d. overdraft

208. Giving someone the right to use something for a period of time in return for

payment.

a. Leasing (thuê)

b. loan

c. grant

d. overdraft

209. Money given to an organisation for a particular purpose, often by a government.

a. leasing

b. loan

c. grant (cấp, cho)

d. overdraft

Microcredit .

The term ‘microcredit’ is used to describe the extension of small loans to entrepreneurs

too poor to qualify for traditional bank loans. It is often associated with the work of

Professor Muhammad Yunus, who has ……………(1) many Innovative programmes for

the rural poor, several of which have been ………….(2) by the Bangladeshi government.

Although definitions of microcredit ……………(3) from country to country, there are a

number of common essential characteristics. First of all, loans are very small In size, and

the target users are always very smaLl entrepreneurs and low- ‘ households. Secondly,

funds are used for income …………(5), enterprise development or community use.

Finally, most ………….(6) and conditions for

microcredit loans are …………….(7), easy to understand and suited to the local

conditions of the community.

Microcredit has proved an effective and popular measure in the ongoing struggle against

poverty, enabling those without ………….(8) to lending institutions to borrow at bank

………….(9) and start small businesses.

1 b) pioneered

2 a) adopted

3 a) differ

4 d) income

5 c) generation

6 c) terms

7 a) flexible

8 b) access

9 d) rates

UNIT 10

210. She was very helpful. She promised to………………..and find asolution.

(C/LYTHUYET/86)

???????

211. He’s the person responsible. He shouldn’t try to ……………. And blame others

for his mistakes. (C/LYTHUYET/86)

???????????

212. Several customers have complained about our service contract. They say they’re

paying far too much and feel they have been………………(C/LYTHUYET/86)

??????????????

213. I meant to send him a brochure but we were very busy and it

……………….(C/LYTHUYET/86)

????????????/

214. They wanted to place a larger order. I thought they wanted a bigger discount. We

were…………(C/LYTHUYET/86)

??????????????

215. They ignored my complaints, but ………………when they refused to refund my

money. (C/LYTHUYET/86)

?????????????

216. I saw no point in arguing with him. I…………… and said I wanted my money

back. (C/LYTHUYET/86)

???????????

Customer service

.

The way a company approaches customer service is one of the most important factors in

determining its future success or failure.

No matter what a company does, it is always in the business of …………(1) customer

service. If you take a look at companies that are not doing well or have gone

………….(2), one of their common features is their inability to deliver reliable and

efficient customer service. All successful companies, on the other hand, understand and

deliver what their customers want and strongly believe ¡n the value of customer service

training for management and …………… (3)employees.

Companies which fail to view customer service training as an …………..(4) are likely to

remain in business only if they manage to keep a large number of first-time customers.

Moreover, they will probably end up losing market……………(5) and experiencing a

……………(6) in profits unless they keep introducing new products and spending

massively ……………..(7) advertising.

Successful companies, however, are the ones which have grasped that in today’s

extremely competitive marketplace, being good is just not good enough anymore.

Customers have become much more …………..(8) and expect nothing less

than…………..(9) in customer service.

One of the keys to success is for a company to develop efficient means of communication

between management and employees. This invariably has a direct positive effect on the

customer. As a matter of fact, a company which ¡s good to work for is usually one which

is good to …………….(10) business with.

1 a) providing b) giving c) selling d) caring

2 a) away b) over c) under d) across

3 a) shopfloor b) foreground c) front-line d) workshop

4 a) earning b) expenditure c) interest d) investment

5 a) share b) demand c) niche d) place

6 a) rise b) drop c) level d) plateau

7 a) in b) for c) over d) on

8 a) awkward b) requested c) complex d) demanding

9 a) excellence b) goodness c) quality d) expertise

10 a) deal b) do c) make d) work

217. I intended to tell the manager a lot of customers had complained, but she was in a

hurry and I completely forgot………………….. (B/BAITAP/40)

a. to get to the bottom of the problem

b. to get straight to the point

c. it slipped my mind

d. to pass the puck

218. If you are dissatisfied with their service, don’t hesitate, talk a bout it directly and

tell them what sort of compensation you expect. (B/BAITAP/40)

…………………………………………

a. get straight to the point

b. pass the buck

c. ripping people off

d. get to the bottom of the problem

219. When we are sure we are to blame for a problem, our poLicy is never to avoid

responsibility……………………. (B/BAITAP/40)


b. pass the buck



220. Avoid the Regency Hotel. They have a reputation for charging far too

much………………… (B/BAITAP/40)


b. pass the buck



221. It is not enough just to compensate customers when their complaints are justified.

We have to find the real cause of the problem to make sure it doesn’t happen

again………………….. (B/BAITAP/40)


b. pass the buck



222. Not only did they refuse to admit that the video I had bought wasn’t working

properly, but they also refused to give me a replacement. That was the last in a

series of unpleasant events!..................... (B/BAITAP/40)

a. passthe buck

b. ripping people off

c. get to the bottom of the problem

d. the last straw

223. I wanted a refund and they kept offering me a replacement. We were obviously

misunderstanding each other………………….. (B/BAITAP/40)

a. ripping people off

b. get to the bottom of the problem

c. the last straw

d. talking at cross purposes

UNIT 11

224. Fire is the most common of all hazards. Every year, in many countries around the

world, fires cause thousands of deaths and …………….. as well as extensive

property damage. If you are a manager and have a sense of responsibility, here

are a few things you should do. A/44/BAI TAP

a. wounds

b. injuries

c. accidents

d. fatalities

225. First of all, have your premises………….. for fire hazards, and ask about fire

rules and regulations.You should also ask your insurance company to recommend

fire prevention and protection measures. A/44/BAI TAP

a. controlled

b. renovated

c. inspected

d. adapted

226. First of all, have your premises inspected for fire hazards, and ask about fire rules

and…………….You should also ask your insurance company to recommend fire

prevention and protection measures. A/44/BAI TAP

a. laws

b. regulations

c. codes

d. signals

227. First of all, have your premises inspected for fire hazards, and ask about fire rules

and regulations .You should also ask your insurance company to recommend fire

prevention and protection ……………………. A/44/BAI TAP

a. steps

b. engines

c. machinery

d. measures

228. Secondly, make sure employees are given proper fire safety information.This

should focus on how to………………. prevent fires in the workplace, how to a

fire, how to evacuate the building and where to report a fire. A/44/BAI TAP

a. contain

b. destroy

c. take out

d. hold on


should focus on how to contain prevent fires in the workplace, how to a fire, how

to ……………..the building and where to report a fire. A/44/BAI TAP

a. free

b. avoid

c. evacuate

d. depart


should focus on how to contain prevent fires in the workplace, how to a fire, how

to evacuate the building and where to ………………… a fire. A/44/BAI TAP

a. announce

b. report

c. tell

d. describe

231. You should also instruct staff to use the stairs, not lifts, in a fire. Instruct them to

……………on their hands and knees when escaping a hot or smoke-filled area.

A/44/BAI TAP

a. crawl

b. crouch

c. creep

d. cringe

232. Finally, conduct regular evacuation drills, and post maps of

evacuation………………in prominent places. A/44/BAI TAP

a. paths

b. roads

c. ways

d. routes

233. Place fire extinguishers in appropriate locations, install smoke detectors, and if

possible install a fire alarm with automatic notification to the fire brigade, It is also

of vital importance to ensure that key personnel are ……………….. with all fire

safety systems. A/44/BAI TAP

a. informed

b. knowledgeable

c. familiar

d. instructed

234. Airport and airline safety managers are usually aware of the advantages of

having well prepared emergency …………….. to minimise both the social and

financial effects of an accident should one ever occur. B/44/ BAI TAP

a. crisis

b. expertise

c. leader

d. procedures

235. Airport and airline safety managers are usually aware of the advantages of

having well prepared emergency procedures to minimise both the social and

financial ……………of an accident should one ever occur. B/44/ BAI TAP

a. effects

b. decision

c. fear

d. interest

236. One wrong decision, even a small one, of a business …………… could bethe

cause of a serious business crisis. It is therefore not surprisingthat the fear stress of

making mistakes is one of the most important stress factors for executives. B/44/

BAI TAP

a. leader

b. crisis

c. action

d. expertise

237. One wrong decision, even a small one, of a business leader could bethe cause of

a serious business…………….. It is therefore not surprising that the fear stress of


BAI TAP

a. leader

b. crisis

c. action

d. expertise

238. One wrong decision, even a small one, of a business leader could be the cause of

a serious business crisis. It is therefore not surprising that the …………….stress of


BAI TAP

a. fear

b. interest

c. range

d. crisis

239. One wrong decision, even a small one, of a business leader could be the cause of

a serious business crisis. It is therefore not surprising that the fear stress of making

mistakes is one of the most important …………….factors for executives. B/44/

BAI TAP

a. action

b. stress

c. leader

d. range

240. It is in the ………… of every company to deal with stress as effectively as

possible. In companies where stress is ignored, there tends to be a relatively high

percentage of employees being ‘off sick’. B/44/ BAI TAP

a. fear

b. interest

c. percentage

d. range

241. It is in the interest of every company to deal with stress as effectively as possible.

In companies where stress is ignored, there tends to be a relatively high

…………… of employees being ‘off sick’. B/44/ BAI TAP

a. fear

b. interest

c. percentage

d. range

242. In a crisis management team, each member must be a …………………. maker in

their area expertise. They must also be abLe to cope with conflicting information,

make meaningful recommendations and develop appropriate courses of action.

B/44/ BAI TAP

a. expertise

b. action

c. decision

d. interest

243. In a crisis management team, each member must be a decision maker in their

area expertise .They must also be abLe to cope with conflicting information, make

meaningful recommendations and develop appropriate courses of

………………… B/44/ BAI TAP

a. expertise

b. action

c. decision

d. interest

244. In a crisis management team, each member must be a decision maker in their

area expertise They must also be abLe to cope with conflicting information, make

meaningful recommendations and develop appropriate courses of

………………… B/44/ BAI TAP

a. expertise

b. action

c. decision

d. interest

245. According to a recent survey, the majority of ………….. are not suitably

prepared to respond to a wide range of problems. B/44/ BAI TAP

a. action

b. crisis

c. leader

d. managers

246. According to a recent survey, the majority of managers are not suitably prepared

to respond to a wide ………………… of problems. B/44/ BAI TAP

a. range

b. action

c. crisis

d. leader

247. How quickly management react to a crisis is known as the ………………..

a. press confidence

b. press release

c. speed of response

d. loss of confidence

248. In a breaking crisis, a manager may speak to the media at a(n) …………………..

UNIT 12

249. Check the following word parnerships. Find the odd one out in each group :

performance F/102/LY THUYET

a. check

b. assess

c. look


goals

F/102/LY THUYET

a. make

b. achieve

c. establish


decisions

F/102/LY THUYET

a. reach

b. do

c. implement


standards

F/102/LY THUYET

a. meet

b. set

c. get


roles F/102/LY THUYET

a. establish

b. assign

c. make


goals F/102/LY THUYET

a. reach

b. deliver

c. achieve


ideas F/102/LY THUYET

a. Come up with

b. make

c. present


employees

F/102/LY THUYET

a. archieve

b. direct

c. guide

257. It was ...............of you to offer the contract to such a disreputable firm. C/48/BAI

TAP

a. demotivating

b. formal

c. thoughtless

d. energetic

258. Most of the staff interviewed said they expected a manager to be ................, in

other words, easy to speak to, ‘within reach’. C/48/BAI TAP

a. demotivating

b. formal

c. accessible

d. decisive

259. Some people think she is rather ...................because she addresses everyone by

their surname. C/48/BAI TAP

a. demotivating

b. formal

c. energetic

d. decisive

260. What do you mean, ‘Maybe yes’? Sometimes I wish you were more .................. .

C/48/BAI TAP

a. accessible

b. formal

c. decisiver

d. energetic

261. If you took some exercise, you’d surely feel more........................ C/48/BAI TAP

a. demotivating

b. formal

c. decisive

d. energetic

262. .................., research can held business leaders get a clearer picture of what it

takes to lead effectively, in the same way as it has helped parents in recent years.

D/49/BAITAP

a. Although

b. However

c. But

d. Despite

263. However, research can held business leaders get a clearer ...................of what it

takes to lead effectively, in the same way as it has helped parents in recent years.

D/49/BAITAP

a. picture

b. photo

c. scene

d. sketch

264. One may ......................to what extent such an analogy is helpful. In fact, research

on parenting provides very contradictory results, and there seems to be a theory to

suit every opinion. In the end, the majority of parents work things out for

themselves through a process of trial and error. D/49/BAITAP

a. think

b. wonder

c. criticise

d. imagine

265. One may wonder to what extent such an analogy is helpful. In fact, research on

parenting provides very ....................results, and there seems to be a theory to suit

every opinion. In the end, the majority of parents work things out for themselves

through a process of trial and error. D/49/BAITAP

a. antagonistic

b. contradictory

c. consistent

d. anticipated


parenting provides very contradictory results, and there seems to be a theory to

..................every opinion. In the end, the majority of parents work things out for

themselves through a process of trial and error . D/49/BAITAP

a. adapt

b. adopt

c. suit

d. change


parenting provides very contradictory results, and there seems to be a theory to

suit every opinion. In the end, the majority of parents work things out for

themselves through a process of trial and.................... D/49/BAITAP

a. mistake

b. fault

c. error

d. failure

268. ..................one is talking about parenting or leadership, the trick is of course to

know which style to adopt when, and unfortunately research is not very useful in

this respect. So it seems that for both parents and leaders, it is back to trial and

error gut and instinct.

a. Whether

b. As

c. If

d. Since

269. Whether one is talking about parenting or Leadership, the trick is of course to

know which

style to adopt when, and unfortunately research is not very usefuL in this respect.

So it seems that for both parents and leaders, it is back to trial and error

and...................... instinct. D/49/BAITAP

a. gut

b. human

c. stomach

d. heart

UNIT 13

270. Money risked or invested in a company two or more companies joining to form a

larger company. A/108/LY THUYET

a. merger

b. takeover/ acquisition

c. bid

d. stake

271. Two or more companies joining to form a larger company. A/108/LY THUYET

a. merger


c. bid

d. stake

272. Offer money for shares in a company. A/108/LY THUYET

a. merger


c. bid

d. stake

273. When a company’s top executives buy the company they work for. A/108/LY

THUYET

a. joint venture

b. MBO .management buyout.

c. merger

d. takeover/ acquisition

274. A business activity in which two or more companies have invested together.

A/108/LY THUYET

a. joint venture


c. merger


275. Getting control of a company by buying over 50% if its shares

a. joint venture


c. merger


276. Circle the noun which forms a word partnership with the verb : take B/108/LY

THUYET

a. a stake

b. a bid

c. an acquisition

277. Circle the noun which forms a word partnership with the verb : make B/108/LY

THUYET

a. a merger

b. a stake

c. a bid

278. Circle the noun which forms a word partnership with the verb : lauch B/108/LY

THUYET

a. A bid

b. An alliance .liên minh.

c. A stake

279. Circle the noun which forms a word partnership with the verb : target B/108/LY

THUYET

a. a company

b. a bid

c. a takeover

280. Circle the noun which forms a word partnership with the verb : set up B/108/LY

THUYET

a. a share

b. a joint venture

c. a stake

281. Circle the noun which forms a word partnership with the verb : make B/108/LY

THUYET

a. a merger

b. a joint venture

c. an acquisition

282. Banco Populare Italiana has finally received agreement from the Bank of Italy to

lauch a ..............for Banca Antonveneta, in competition with ABN Amro of the

Netherlands. ABN Amro’s offer is worth more than Banco Populare’s, but some

analysts think that Banco Popolare may already control more than 50% of

Antonveneta’s shares. C/109/LY THUYET

a. takeover bid

b. merger

c. stake

d. joint venture

283. Japan yesterday confirmed the creation of the world’s biggest bank when

shareholders approved the ................... of Misubishi Tokyo Financial Group and

UFJ Holdings. The new bank will be headed by MTFG’s Nobuo Kuroyanagi, age

63. C/109/LY THUYET

a. takeover bid

b. merger

c. stake

d. joint venture

284. PC- Ware, the German IT services specialist, has increased its................in its

domestic competitor Senas from 50% to 100%. C/109/LY THUYET

a. takeover bid

b. merger

c. stake

d. joint venture

285. The Swiss bank, UBS, is in talks with Beijing Securities to set up a China-based

...................... . By working together on a number of projects, the two banks will

be able to compete more effectively against western rivals such as Goldman Sachs

and Merrill Lynch. C/109/LY THUYET

a. takeover bid

b. merger

c. stake

d. joint venture

286. As companies seek to extend their reach, share risks, reduce costs or import

knowledge, many of them decide to form strategic alliances. Considering that such

alliances often fail, one may worder whether this is due in part to a poor

understanding of the management ................required to make them work.

A/52/BAITAP

a. capability

b. science

c. export

d. skills

287. According to a recent report, alliance managers have to be impartial. They must

be fiercely .................to one company or brand. They must be able to tolerate

different ways of doing things, and they also need to be willing to take risks and

let things happen. A/52/BAITAP

a. committed

b. determined

c. indebted

d. capability

288. According to a recent report, alliance managers have to be impartial. They must

be fiercely committed to one company or..................... They must be able to

tolerate different ways of doing things, and they also need to be willing to take

risks and let things happen. A/52/BAITAP

a. mark

b. brand

c. name

d. make

289. The report points out that the challenges .............by alliances are different from

mergers bacause they are temporary, involve shared ownership and have fewer

formal structures and little hierachy. A/52/BAITAP

a. made

b. resulted

c. posed

d. caused

290. The report points out that the challenges posed by alliances are different from

mergers bacause they are temporary, involve .................ownership and have fewer

formal structures and little hierachy. A/52/BAITAP

a. divided

b. joined

c. shared

d. split

291. Furthermore, many alliances are between past or present competitors, so it is

crucial to build trust. Accessibility, face-to-face contact and personal example are

needed, and there is not place for .........................agendas. A/52/BAITAP

a. concealed

b. invisible

c. hidden

d. disguised

292. It is also to know how to develop a ....................of employees, both specialists

and managers, who are capable of working in various complex yet temporary

alignments. This, according to the report, will become a key source of competitive

advantage. A/52/BAITAP

a. batch

b. caucus

c. party

d. cadre

293. It is also to know how to develop a cadre of employees, both specialists and

managers, who are capable of working in various complex yet temporary

alignments. This, according to the report, will become a key ....................of

competitive advantage. A/52/BAITAP

a. source

b. line

c. spring

d. way

294. It is also to know how to develop a cadre of employees, both specialists and

managers, who are capable of working in various complex yet temporary

alignments. This, according to the report, will become a key source of

competitive................. A/52/BAITAP

a. advantage

b. gain

c. force

d. value

UNIT 14

295. World business leader of future will be expected to adopt policies on issues that

have recently become important internationally: human rights, labour and the

environment.

As.........................human rights, the public will expect business leaders to support

and respect the protection of internetional human rights within thier sphere of

influence, and to make sure that their own corporations are not complicit in human

rights abuses. .C1/A/56/BAITAP.

a. progress

b. complicit

c. regards

d. relates



environment.

As regards human rights, the public will expect business leaders to support and

respect the protection of internetional human rights thier ................ of influence,

and to make sure that their own corporations are not complicit in human rights

abuses. .C1/A/56/BAITAP.

a. circle

b. round

c. sphere

d. radius



environment.


respect the protection of internetional human rights thier sphere of influence, and

to make sure that their own corporations are not ................. in human rights

abuses. .C1/A/56/BAITAP.

a. illicit

b. complicit

c. explixit

d. implicit



environment.


respect the protection of internetional human rights thier sphere of influence, and

to make sure that their own corporations are not complicit in human

rights................ .C1/A/56/BAITAP.

a. assaults

b. distortions

c. abuses

d. extortions

299. In the area of labour, they will have to show..............to the abolition of child

labour and to the elimination of discrimination on respect of employment.

Freedom of association, the effective recognition of the right to collective

bargaining, and the elimination of all forms of forced and compulsory labour are

other areas where progress will need to be made. .C1/A/56/BAITAP.

a. commitment

b. determination

c. devotion

d. corcern

300. In the area of labour, they will have to show commitment to the abolition of child

labour and to the ........................ of discrimination on respect of employment.

Freedom of association, the effective recognition of the right to collective

bargaining, and the elimination of all forms of forced and compulsory labour are

other areas where progress will need to be made. .C1/A/56/BAITAP.

a. cancellation

b. elimination

c. obliteration

d. destruction



Freedom of association, the effective recognition of the right to

........................bargaining, and the elimination of all forms of forced and

compulsory labour are other areas where progress will need to be made.

.C1/A/56/BAITAP.

a. trade

b. mutual

c. union

d. collective



Freedom of association, the effective recognition of the right to bargaining, and

the elimination of all forms of forced and labour are other areas where

...............will need to be made. .C1/A/56/BAITAP.

a. move

b. steps

c. progress

d. advances

303. Finally, with respect to the environment, business leaders will need more than

ever before to .....................initiatives to promote greater environmental

responsibility and to encourage the development and diffusion of environmentally

friendly technologies. .C1/A/56/BAITAP.

a. take in

b. take on

c. undertake

d. overtake

304. Finally, with respect to the environment, business leaders will need more than

ever before to undertake initiatives to promote greater environmental

responsibility and to encourage the development and ....................of

environmentally friendly technologies. .C1/A/56/BAITAP.

a. spreading

b. utility

c. diffusion

d. popularity

305. The Ministry of Education is determined to have all schools equipped with

..................computers by 2010. B/56/BAITAP

a. state-of-the-art

b. thing of the past

c. up-to-the-minute

d. way forward

306. The .................. for small companies in the electronics industry is for them to

link up with a larger group to gain technologial and market expertise.

B/56/BAITAP

a. way forward

b. ahead of its time

c. behind the times

d. old –fashioned

307. The new LCD panel developed by Sharp allows viewers to watch different

programmes from the same screen and will soon make the battle over the living

room TV a ........................ B/56/BAITAP

a. thing of the past

b. up-to-the-minute

c. way forward

d. ahead of its time

308. As a result of protracted international sanctions, the country’s infrastructure is 20

years.............. . B/56/BAITAP

a. way forward


c. behind the times

d. old –fashioned

309. Beaming ................. train arrival information to passengers’ Personal Digital

Assistants will be one way of enticing commuters out of their cars. B/56/BAITAP

a. thing of the past

b. up-to-the-minute

c. way forward

d. ahead of its time

310. Her political ideas may have seemed .............. to some, but her management

styles was ahead of its time. B/56/BAITAP

a. way forward


c. behind the times

d. old –fashioned

311. Her political ideas may have seemed old-fashioned to some, but her management

styles was................... B/56/BAITAP

a. way forward


c. behind the times

d. old –fashioned