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hospitality Mike MacDonald Director of Marketing and Technology 3D Networks Next Generation Unified Applications

Next Generation Unified Applications V4.0

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Page 1: Next Generation Unified Applications V4.0

hospitality

Mike MacDonaldDirector of Marketing and Technology3D Networks

Next Generation Unified Applications

Page 2: Next Generation Unified Applications V4.0

hospitality

Unified Applications is the unification of communications, infotainment, point of sales, property management, web services, etc to work as a cohesive solution agnostic to end points and delivering guest and staff applications when and where they need

Unified Applications

unified applications

Page 3: Next Generation Unified Applications V4.0

hospitality

VoIP simply enables interaction with other applications over a converged infrastructure but in itself offers no perceivable value to the end-user

VoIP incurs cost and without a Unified Applications Strategy don’t expect an ROI

VoIP Alone DOES NOT Drive Revenue

Value Cost

VoIP

Value Cost

Unified Applications

Page 4: Next Generation Unified Applications V4.0

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Leverage your Investment

Build on your existing install base of TDM phones and PABX by offering a comprehensive suite of tailored applications

Meet your customer’s needs by continuously adding new applications at very low cost as they emerge

Redefine your property by leveraging IT as a differentiator and providing an experience guests will remember

Realign your disparate IT budgets for voice, handsets, infotainment and infrastructure into a more efficient turn-key option providing you with enhanced integration and peace of mind

Get more for your IT dollars while providing leading edge services to guests and meeting business requirements

Page 5: Next Generation Unified Applications V4.0

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Guest Endpoints

Unified ApplicationsMessaging and Communications – Real-time Information – Office Productivity

Infotainment - Service Request – eCommerce – Web Services - Gaming

EnablersProperty Management – Point of Sales

Unified Communications

InfrastructureRouter – Switch – Wireless

GSM – PABX

Presentation FrameworkSTB Interface – Internet Portal – Mobile Portal – IP Phone Interfaces

Unified Presentation Engine

Value

Page 6: Next Generation Unified Applications V4.0

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Unified Applications Enabled Infotainment

In room

On premise

Around town

Information you want…

when and where you want it

Page 7: Next Generation Unified Applications V4.0

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At your Fingertips

Portability and Freedom

Shopping and Reservations

Management and Control

Video and Information

Audio and Communication

Gaming and Entertainment

Page 8: Next Generation Unified Applications V4.0

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Video and Information

Focus your sights to a visual experience of movies-on-demand, multi-channel TV broadcast, relaxing video therapy and information

• On Demand Movies• Box-Office Movies• DVD Quality Movies• Lobby Info Screen• Current News• Weather Forecasts• Interactive Tourist Maps

Page 9: Next Generation Unified Applications V4.0

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Audio and Communication

Immerse your soul into the world of rhythmic beats with an eclectic blend of global music and soothing sound therapy

• Personal Playlist• Global Radio• On-Demand Music• Diverse Genre• Voice Call• Audio Visual Therapy• Unified Messaging

Page 10: Next Generation Unified Applications V4.0

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Gaming and Entertainment

Let your sense of touch and mind engage itself in a vibrant adventure of creative and exhilarating games

• Arcade games• Gaming• In-Room Broadband• Mobile Downloads• Chat Room• Room to Room Messaging• Room to Mobile Phone• Tour Bookings

Page 11: Next Generation Unified Applications V4.0

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Management and Control

Savor the luxury of personalized service, in-room dining and facilities reservation in the comfort of your own space

• Digital F&B• Table Reservation• Auto Wake Up Call• In-Room Ordering• Reception to Room Messaging• Customized Ordering• Account Viewing and Express Checkout• Service Directory• In-Room Controls

Page 12: Next Generation Unified Applications V4.0

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Shopping and Reservations

Reach out to your loved ones with luscious gifts and scents, wrapped and delivered with care to your room

• Digital Shopping Catalogue• In-Room Purchasing• Local Products and Souvenirs• Room Delivery• Classified Ads• Promotion & Discounts• Spa and Fitness Reservations

Page 13: Next Generation Unified Applications V4.0

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Portability and Freedom

Applications designed with your needs in mind accessible anytime, anywhere and any way

• In-room TV• Laptop or Computer• Mobile Device• IP Phone• Hotel Kiosk• Check-In and Check-Out On the Move

Page 14: Next Generation Unified Applications V4.0

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Guest Endpoints

PMSPMS

WinFaxWinFax

WinVoiceWinVoice

WinSuiteWinSuiteeEngineeringeEngineering

eConnecteConnect

iServicesiServices CXS+CXS+ iSuiteiSuite

IP NetCentreIP NetCentre

PABXPABXStaff Endpoints

Systems

Page 15: Next Generation Unified Applications V4.0

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HandsetsValue Mobility

Page 16: Next Generation Unified Applications V4.0

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PlanetOne Value

Leading hospitality solutions integrator in Asia One-stop shop includes expert consultation, implementation,

service and support for voice, data and applications Best-of-breed ecosystem of partners including Nortel, Cisco and

Microsoft Regional presence enables broader support models for global

customers Extensive customer list includes the world’s leading hotels, resorts

and casinos Unique pool of in-house software resources enables new

application development to address business needs

Page 17: Next Generation Unified Applications V4.0

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Next Generation Unified Applications

Mike MacDonaldDirector of Marketing and Technology3D Networks