Next Generation IT Infrastructure Management

ATUG March 2005Convergence and Infrastructure Management

2

What are we here to talk about?

• The Convergence of Telephony, Internet, Video, Wireless.

• Managing your converging IP network, the OOBI approach.

• Out-of-Band Infrastructure: Cyclades’ Secure Integrated Approach to IT Infrastructure Management.

• ROI, OOBI and Cyclades: Why, What and Who.

3

Driving forces in the Telecom market

• open competition between operators due to the total deregulation of markets

• explosion of digital traffic, e.g. due to the increasing use of internet

• increasing demand from businesses for new multimedia services

• Increasing demand from businesses for integrated data, voice and video.

• increasing demand from users for a general mobility.• Increasing demands from investors for improved

profitability, increased revenues, broader service areas, greater productivity.

4

What is the answer ?

The next-generation network (NGN) will be the underlying infrastructure designed to support those communications needs

5

Meet the Next Generation Network (NGN)

Voice (phone)Data (IP)

Video (cable / sat)

NGN

Video PhonesMultipurpose

Mobile DevicesUnified Wiring

TV / Computer /

Phone / Sound System

6

How solid and real is NGN?

• Discussions started in the late 90’s

• Big vendors actively involved: Cisco, Alcatel, Nortel, Broadcom, Lucent, Huawei

• Big operators actively involved: BT (UK), KT (Korea), NTT (Japan), Sprint (US), China Telecom

• Standard bodies actively involved: ITU-T, IEEE, IETF, …

• NGN Focus group at ITU-T (May 2004)

7

What does NGN mean for business?

• Lower cost for current services (VoIP)• Reduced time to market and life-cycle costs

of offering new services

• New, innovative services (video phones, 3G mobile)

• Improved communications and productivity

8

NGN is the best of two worlds

• Internet: multimedia, packet-switched, easy to use

• Telephone networks: high reliability, quality of service

• NGN (IP-based): flexible as the Internet, reliable as PSTNs

9

Cyclades and NGN: the Out-Of-Band approach

• The same challenges presented today in managing IT infrastructures of IP networks will be valid when managing NGN networks. What are they ?

10

IT Infrastructure definition

IT Infrastructure = Data Center Infrastructure (servers, storage, …) +Network Infrastructure (routers, switches, firewalls, …) +Remote/Branch Infrastructure

11

IT Challenges

• Increase Service Levels• Availability, response time

• Lower Service Level Costs• Operational, asset, facility

• Lower Risks• Business, technical

12

Traditional Approaches

• Bulk Up – Redundant Assets• Servers, Storage, Routers, Switches, Clusters,

Whatever• Staff Up – Redundant People

• Give Up – Too Much Redundant Time and Money• Costly, complex and hard to manage• Some applications REALLY need this, most don’t• Increases service levels, decreases risk,

BUT INCREASES COST

13

Traditional Approaches

NoRedundancy

Low Service Leve lLow CostHigh Risk

Full Redundancy

Or Better

?

?Is there a better way

High Service Leve l High Cos t Low Ris k

14

The Integrated Approach to Remote Administration

Out-of-Band Infrastructure (OOBI)

Understanding Cyclades “big bang”(“Lost in Space” movie clip)

17

What is the function of an ESP ?

“Emergency Service Port” or simply “console port” is an old concept present in any device and is used when the normal means of communication with the device fails.”

“When things don’t work, use the console port to fix the problem !”

18

- - Out of BandManagementConcept

Corporate Network Infrastructure

IN-BAND

OUT-OF-BAND

Console, KVM, Power Control,Consolidation and Intelligence

19

Remote Administration Evolution

In the real world…It’ s not about one technology,

it’ s about ALL of them

20

Today’s IT Production Infrastructure

Small Branch Infrastructure

Network Infrastructure

Large Branch Infrastructure

Sub-structures

Server, Storage

Data Center Infrastructure

/ Sys tems Network Management

Monitor &Control

21

As s ets not available :due to

- OS failure

- Configuration error

- Hardware problem

- Other problem

: To fix LocalAdminis tration

Walk

- Drive

- Fly

- 3rd party

IT As s etOutage

Monitor &Control

/ Sys tems Network Management

No Remote Administration: Asset Outage

22

The Answer: Out-of-Band Infrastructure (OOBI)

Out-of-Band Infrastructure (OOBI) provides secure alternate paths to connect into the production infrastructure so that disconnected assets can be reconnected remotely and subsequently returned to normal operation.

23

Typical OOBI Setup

Server

P

O

W

E

R

Server

Server

Server

Cons ole Server or KVMSwitch

ProductionEthernet

- ,Dial up,Wireles s

,Production Ethernet Management Ethernet

Switch

24

- Cyclades AlterPath System OOBI

25

For all IT InfrastructuresBy nearly eliminating the need for Local Administration• Cut Costs/Improve Operational Efficiency• Improve Asset and Personnel Productivity

For applications with non-redundant infrastructuresBy significantly reducing the Mean Time To Recovery (MTTR)• Increase Service Levels• Lower Risk

OOBI Value Propositions

26

OOBI ROI – One Customer’s Perspective

European Telecom: deployed 2000+ IT assets over 2 years

• Reduced IT Operational Costs• Decrease in overtime labor costs 88%

• Reduced IT Operational Risks• Decrease in average fault fix time 97% • Reduced 149 hrs in 2002 to 3 hours in first half 2004

• Improved IT Personnel Productivity• Assets expanded by 33% per year to 100+ remote sites• No additional personnel needed

• Improved IT Asset Productivity• Decrease in total fault hours 88% • Reduced 4898 fault hours in 2002 to 505 hours

in first half 2004

27

Beyond Incident Resolution:

• Improved diagnostics• External system logs

• Increased Automation• No human intervention to recover (or avoid) from certain

faults

• Data acquisition• Data logging

• Regulatory compliance – Sarbanes-Oxley, HIPAA• System logs• Access logs• Data logs

28

OOBI – Today and Tomorrow

Serial WhateverPowerKVM

OOBI Management

Event Management, Automation, Correlation

Visualization, Reporting

System Management Tools Integration

Service/System ManagementOpenView, Tivoli, PATROL, Unicenter, etc.

Blades

•IBM•HP•Sun•Whatever

Service Processors

•IPMI•iLO•ALOM•Whatever

29

“An out-of-band IT management infrastructure significantly reduces the need for physical presence in the data center and remote site visits when an IT asset drops out of the production network.

It is key IT infrastructure management technology to increase operational efficiency, cut costs and boost IT asset and personnel productivity.”

- Glenn O’DonnellMeta Group

OOBI– What the analysts say

30

“To be effective, the management architecture should include an out-of-band infrastructure solution to complement management tools from within the production network.”

- Dennis Drogseth Vice President Enterprise Management Associates

OOBI– What the analysts say

31

Cyclades Facts

• Incorporated 1991, Fremont California• 16 locations worldwide• Employees: 320+• Private, self-funded and profitable company• 8000+ customers including 85% of Fortune 100• Australia/New Zealand headquarters, Sydney (2003)• R&D Center in Brisbane Australia (7 engineers)• Over 300 customers in Australia, including Telstra, RTA,

Optus, AAPT, Verisign, Cybertrust, Suncorp, ASIC, National Bank of New Zealand and Animal Logic

32

Cyclades AlterPath™

Next Generation IT Infrastructure Management

Helping you manage your converging infrastructure

Questions?

Daniel Dalarossa, Cyclades CEO and Founder

33

• There is a wide range of techniques to provide QoS connections, including• Over-dimensioning;• Providing underlying connections, either

• Actual separated physical routes, or• Virtual circuits

• Various QoS protocols, both IETF and proprietary solutions

• These techniques cannot yet be reliably operated end-to-end, but can (and do) work in current networks