Management Skills

Development of skills for various roles

Welcome to Manager Skills Development Training

Dilemma: Is a manager born, or is a manager developed?

How do they have in common?

• Milan is a successful entrepreneur

• Janko is a good manager

• Marko is a great leader

Entrepreneur, Manager and Leader are specific roles

Use of Entrepreneurial Skills

• Story of “Tapos”Situation No.1

Use of Management Skills

• Story of “Tapos”Situation No.2

Use of Leadership Skills

• Story of “Tapos”Situation No.3

Errors in management positioning may cost a lot!

What is a conflict?

Conflict Management - tactics

• Avoidance, suppression, evasion

• Adaptation

• Competition

• Compromise

• Collaboration.

How Managers Cope with Conflict

• Create the climate of trust and respect

• Separate people from problems

• Focus on interests, not on options

• Use objective criteria

• Spread information objectively and in time.

Causes of Conflicts

As long as one party believes that the other party threatens their interests, the

conditions are favourable for conflict generation

Consequences of Conflicts

• In personal domain

• In organizational domain.

Motivation Skills

“There isn’t a person anywhere that isn’t capable of doing more than he

thinks he is.”

Henry Ford

Motivation Skills

“Our competitors’ experts have the same education as our experts. That is the reason why, if we wish to win the advantage of 5% over the competition, we have to encourage our people to ‘grab’ the work”

Maucher, President of “Nestle”

Motivation Theories

• Maslow’s Theory of Motivation

• Herzberg’s Two Factor Motivation Theory

• Vruum’s Model of Motivation

Demotivators are the most powerful reasons we do not accomplish success we are

predetermined to make

How to deal with demotivators

The road to realization of true, full life starts

with knowing yourself

Be

Do Have

Technique of knowing your true

wishes

Asking questions

1. What do I want?

2. What do I have to do to get it?

3. How would I feel if I had it?

Well established goals:

• Motivate us

• Can be accomplished

• Can be measured

• Are set to meet the deadlines

• Are clearly defined

Results are not about intentions– they require action

We may have a clear goal and a good plan, and yet fail. Why?

Success requires taking responsibility – have

the attitude that success of all your plans

depend on yourself

Presentation Skills

To know something is the easier part,

to say it aloud is

the more difficult part

Presentation Skills

We all wish presenters to talk to us,

not to give us speeches

Principles of Presentation Skills Development

• Make a decision to become a good speaker

• Get inspiration from the experiences of others

• Programme yourself for success

• Use every opportunity to practise

Presentation Skills

Practice, harmony of thoughts, emotions, voice and body are prerequisites of

a good presentation

Excellent Image

• Smart• Sympathetic• Well dressed• Friendly • Confidential

• Natural• Decent• Versatile• Helpful to others• Respond quickly

How to a message more effective -tactics

• Get and keep attention

• Emphasize usefulness for listeners

• Ensure your messages are remembered

Your well structured presentation comprises:

• Introduction (Tell them what you are

going to talk about)

• Body (Tell them what you want to tell them)

• Ending (Tell them what you have just told them)

Become a speaker who people like listening to

and whose ideas they accept!!!!

Team Building Skills

• The times of Renaissance man and Superman have long gone

• Efficient teams today do not need heroes

• Future lies in systematic thinking and team work

Relation between a team and a group

• Every team is a group, every group is not a team

Team work features• Team has a clear task, a goal

• Team finds solutions to main problems

• Team gathers ideas of all its members in order to find a quality solution

• Team work is based on respect and trust

• Team work supports clearly defined roles

Team roles and functions• Team role

Contribution to the team is based on personal ability and qualities

• Function

Contribution to the team is based on knowledge and professional experience

Role of Team Leader• Builds (with the other team members) standards and

principles of work and behaviour• Adapt their own role to current problems• Encourages members to get involved in finding new

solutions• Creates and improves the climate for team work• Faces problems

• Encourages and prizes success in task accomplishment.

Team work in goals setting

• Case study: “CINI” Čačak

Should we start the production of

solid fuel heaters?

Team work in Development and Implementation of Strategy

• Case study: Tourist Organisation of Valjevo

Development Strategy of Divčibare