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This presentation is part of a blog post about how we're building a review process from the ground up. Get the whole story here: http://bit.ly/IJ07sm
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2640 Lyndale Ave S.Minneapolis Minnesota 55408
How modern brands approach performance reviews5/7/12
Companies that have created a process ideal for their culture.
NetflixOnline movie rental service.
Netflix Evaluation Process
GOODBYE
“Freedom and responsibility”
Managers ask: Would I fight to keep
this person here?
Employees ask: If I left, how hard
would you work to change my mind?
Employees who aren’t valuable enough to keep
are fired.
Source:http://www.slideshare.net/reed2001/culture-1798664
ZapposOnline fashion retailer that
emphasizes customer
service.
Zappos Evaluation Process
“Sticking with family core values”
Everyone observes how you act on the family core values
Performance reviews are quantitatively
(scale) based
Poor performance means you can take a class to improve
Source: http://hr.toolbox.com/blogs/strategic-‐employee-‐recognition/zappos-‐gets-‐it-‐right-‐again-‐how-‐a-‐performance-‐appraisal-‐process-‐should-‐work-‐46237http://www.workforce.com/article/20110505/NEWS02/305059995
YammerA free private social
network for large
companies.
Yammer Evaluation Process
M.O.R.P.H
“Centralized direction, decentralized execution”
Process centers around the
M.O.R.P.H report
CEO does his M.O.R.P.H report
Sr. management does their M.O.R.P.H
report based on the CEO’s
Everyone else does their M.O.R.P.H report based on their manager’s
Source: http://www.nytimes.com/2011/07/17/business/david-sacks-of-yammer-on-fostering-dissent-corner-office.html?_r=3&pagewanted=all
AtlassianA company that builds tools
to help people develop
software - collaboration,
project tracking, and quality
control.
Atlassian Evaluation Process
Catch up sessions to discuss projects and give feedback
on work
“Continuos feedback and coaching”
Monthly coaching sessions to focus on
professional development
Daily tracking of progress and
development with software
Source: http://managementexchange.com/story/atlassians-big-experiment-performance-reviewshttp://managementexchange.com/sites/default/files/An%20Employee%20Perspective%20of%20the%20new%20process.pdf
Victor and Spoils Ad agency built on
crowdsourcing principles.
Victor and Spoils Evaluation Process
“Performance based rankings”
All freelancers are ranked according
to performance experience
Within each ranking is a score (1-100)
Freelancers can earn specialty stripes unique
expertise or skills
College Football Auditioning for the NFL
while getting a little
education on the side.
College Football Evaluation Process
“Rewarding contributions”
A range of approaches depending on company culture
High Touch
Low Touch
Netflix“Freedom &
Responsibility”
Zappos“Sticking with
Family Core Values”
Yammer“Centralized direction,
decentralized execution”
Victor & Spoils“Performance
based rankings”
Atlassian“Continuos feedback
and coaching”
College Football“Rewarding
contributions”