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M A S T E R I N G
D i g i t a l
Transformation
Hi, I’m Jo Caudron Active in digital since 1993
Internet entrepreneur involved in 20+ start-ups.
Founding Partner of Duval Union Consulting
@jcaudron [email protected]
We are business consultants for a digital
world.
Our mission is to help organization transform.
Are you an active social media user?
Do you embrace new technology?
Do you get your kicks from new business models?
Who Are You?
Sold in 40 countries!
Expect a smack in the face…Digital Disruption is real
What is your
100.000jobs in banking got lost in 2015, because of
digital disruption (Antony Jenkins, the former CEO of Barclays)
What do These 4 have in common?
You have a C H O I C E
Disruption
Modeling
Transformation
You have a C H O I C E
Disruption
Modeling
Transformation
Fear
Insight
Direction
1995+MusicPhotographyVideo Rental…
2005+Print MediaTVTravelHR…
2015+RetailHealthcareAutomotiveEducationTelcoFoodFMCGBanking/Insurance…
2025All Safe havens will be subject to digital disruption…
WAVES OF Disruption
What can we learn?
Slicing the Elephant
creates Insight@jcaudron
Glass House
Package
Frog
GatekeeperTraveller
Participant
Cyborg
THE WHEEL OF CHANGE
Glass House
Package
Frog
GatekeeperTraveller
Participant
Cyborg
THE WHEEL OF CHANGE
New experts and our peers decide what matters
People participate,
share and co-create
their future
Technology becomes part of
everything we do
The relationship with the market
changes
New experiences in product, service & packaging
The position in the value chain changes
Mobile gives access to everything, everywhere,
every time
Media
Glass House
Package
Frog
GatekeeperTraveller
Participant
Cyborg
versus
Retail
Glass House
Package
Frog
GatekeeperTraveller
Participant
Cyborg
Food
Glass House
Package
Frog
GatekeeperTraveller
Participant
Cyborg
Banking
Glass House
Package
Frog
GatekeeperTraveller
Participant
Cyborg
Health
Glass House
Package
Frog
GatekeeperTraveller
Participant
Cyborg
Auto-motive
Glass House
Package
Frog
GatekeeperTraveller
Participant
Cyborg
T H E I M PA C T O F D I G I T A L ON HOW WE WORK
Be transparant towards your client. Track work in progress to avoid disputes regarding invoices.
Social Media changes the relationship with the client.
Online proximity through remote mediation and legal services.
Power of the crowd: crowdfunding for legal actions.
Won 40% of the appeals www.donotpay.co.uk
App replaces people
A 19-year-old made a free robot lawyer that has appealed $3 million in
parking tickets
An App to create legally binding contract and agreements.
Self-service: Do it yourself legal documents
Artificially Intelligent Lawyer
Let your A.I. lawyer do the work for you. Draft documents, timestamp,
research, etc.
LawTrade: Uber for lawyers
New players enter the market
Online notary services
Online notary services
New way of working: increase your efficiency by adopting a digital mindset.
The Yelp of legal experts
Expect to be benchmarked
Are you
Scared or
Inspired?
@jcaudron
Don’t worry, we’ve got a PLAN
@jcaudron
Digital Transformation is a complex and never-ending
journey
@jcaudron
YOU NEED TO Scan YOUR
ENVIRONMENT @jcaudron
DETERMINE THE IMPACT
@jcaudron
CREATE A North Star VISION
@jcaudron
DEFINE A Transformation STRATEGY
@jcaudron
DEFINE A Transformation STRATEGY
@jcaudron
BUILD A ROAD MAP
@jcaudron
BUILD a new ORGANIZATION
@jcaudron
From ... ... to
The Business
Digital (at the sideline)
Digital in the core
The BusinessDigital (at the
sideline)
The Business
Digital (at the sideline)
From ... ... to
The BusinessDigital (at the
sideline)
Digital in the coreThe Business
Digital (at the sideline)
Digital in the core
Digital in the core
Digital in the core
From ... ... to
From an outdated M OTHER SHIP
From an outdated M o t h e r s h i pTO A modern
F L E E T
YOU NEED DIGITAL Leadership
The Digital Office is TransversalSa
les
Mar
ketin
g &
Com
mun
icat
ion
Serv
ice
& Su
ppor
t
HR
DIG
ITAL
LAB
PR &
Ext
erna
l Com
mun
.
R&D
& E
nter
prise
2.0
Sale
s
Mar
ketin
g &
Com
mun
icat
ion
Serv
ice
& Su
ppor
t
HR
PR &
Ext
erna
l Com
mun
.
R&D
& E
nter
prise
2.0
DIGITAL OFFICE
TO PULL THIS OFF YOU WILL NEED…
@jcaudron
M I N D S E T@jcaudron
M E A N S@jcaudron
M A N D AT E@jcaudron
TRANSFORMATION STRATEGY
ROADMAP
DIGITAL LEADERSHIP & CAPABILITIES ASSESS
TEAMSTRAIN & COACH
CHANNEL STRATEGY
POLICY & GOVERNANCE
SET-UP AND ROLL-OUT RUN
ROLL-OUT DIGITAL OFFICE
RUN DIGITAL OFFICE
CUSTOMER ENGAGEMENT
CHANNELS
PLATFORM DESIGN
REQUIREMENTSPARTNER
SELECTIONRFP CREATION
LAUNCHDEVELOPMENT
BUSINESS/SERVICE/PRODUCT DESIGN TRADITIONAL
BUSINESS MODEL
START-UP BUSINESS MODEL
PROJECT KICK-OFF
START-UP KICK-OFF (FUNDING, INCUBATION)
RUN PROGRAM/DEVISION/…
RUN START-UP (COACHING,
ADVICE)
START-UP BUSINESS
TRADITIONAL BUSINESS
TRANSFORMATION STRATEGY
IMPACT ANALYSIS NORTH STAR
VISION OF YOUR FUTURE
SCAN MARKET TRENDS & INTERNAL DIGITAL
READINESS
@jcaudron
Q &A
Thank You!
DOWNLOAD THE SLIDES www.speakersbase.com/JO
