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Presentation from ASTD International conference on shifting from development to Performance.
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LEADERSHIP PERFORMANCE
Mason HollowaySenior Director, ConsultingBEACON ASSOCIATES
BECAUSE DEVELOPMENT IS NOT THE
GOAL
Presented at:
ASTD INTERNATIONALCONFERENCE & EXPOSITION 2013
Dallas, TX
@masonholloway (Follow me and let others know what your hearing! #ASTD2013, #TU310)
AN ERA OFPERSISTENT CHALLENGESBudgets, systems, organizations…
2 of 31Contact Us10210 Greenbelt RoadSuite 350, Lanham, MD, 20706P. 443-535-1885/ [email protected]
www.beaconassociates.net
LEADERSHIP
CONSISTENTLY INTHE TOP THREE
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L e a d e r s h i p d e v e l o p m e n t
S u c c e s s i o n p l a n n i n g
M a n a g i n g / c o p i n g w i t h c h a n g e
S t r a t e g y e x e c u t i o n / a l i g n m e n t
Ta l e n t m a n a g e m e n t .
I n n o v a t i o n a n d c r e a t i v i t y
P e r f o r m a n c e m a n a g e m e n t
K n o w l e d g e r e t e n t i o n
E n g a g e m e n t
C o a c h i n g
L e a d e r s h i p d e v e l o p m e n t
S u c c e s s i o n p l a n n i n g
Ma n a g i n g / c o p i n g w i t h c h a n g e
S t r a t e g y e x e c u t i o n / a l i g n m e n t
Ta l e n t m a n a g e m e n t .
I n n o v a t i o n a n d c r e a t i v i t y
P e r f o r m a n c e m a n a g e m e n t
K n o w l e d g e r e t e n t i o n
E n g a g e m e n t
C o a c h i n g
L e a d e r s h i p d e v e l o p m e n t
S u c c e s s i o n p l a n n i n g
M a n a g i n g / c o p i n g w i t h c h a n g e
S t r a t e g y e x e c u t i o n / a l i g n m e n t
Ta l e n t m a n a g e m e n t .
I n n o v a t i o n a n d c r e a t i v i t y
P e r f o r m a n c e m a n a g e m e n t
K n o w l e d g e r e t e n t i o n
E n g a g e m e n t
C o a c h i n g
L e a d e r s h i p d e v e l o p m e n t
S u c c e s s i o n p l a n n i n g
M a n a g i n g / c o p i n g w i t h c h a n g e
S t r a t e g y e x e c u t i o n / a l i g n m e n t
Ta l e n t m a n a g e m e n t .
I n n o v a t i o n a n d c r e a t i v i t y
P e r f o r m a n c e m a n a g e m e n t
K n o w l e d g e r e t e n t i o n
E n g a g e m e n t
C o a c h i n g
L e a d e r s h i p d e v e l o p m e n t
S u c c e s s i o n p l a n n i n g
M a n a g i n g / c o p i n g w i t h c h a n g e
S t r a t e g y e x e c u t i o n / a l i g n m e n t
Ta l e n t m a n a g e m e n t .
I n n o v a t i o n a n d c r e a t i v i t y
P e r f o r m a n c e m a n a g e m e n t
K n o w l e d g e r e t e n t i o n
E n g a g e m e n t
C o a c h i n g
L e a d e r s h i p d e v e l o p m e n t
S u c c e s s i o n p l a n n i n g
M a n a g i n g / c o p i n g w i t h c h a n g e
S t r a t e g y e x e c u t i o n / a l i g n m e n t
Ta l e n t m a n a g e m e n t .
I n n o v a t i o n a n d c r e a t i v i t y
P e r f o r m a n c e m a n a g e m e n t
K n o w l e d g e r e t e n t i o n
E n g a g e m e n t
C o a c h i n g
Contact Us10210 Greenbelt RoadSuite 350, Lanham, MD, 20706P. 443-535-1885/ [email protected]
LEADERS DIRECTLY DELIVER…
4 of 31Contact Us10210 Greenbelt RoadSuite 350, Lanham, MD, 20706P. 443-535-1885/ [email protected]
www.beaconassociates.net
LANDSCAPEOF BROKEN PROMISES
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Contact Us10210 Greenbelt RoadSuite 350, Lanham, MD, 20706P. 443-535-1885/ [email protected]
SO WHERE DO WEGO WRONG?
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Contact Us10210 Greenbelt RoadSuite 350, Lanham, MD, 20706P. 443-535-1885/ [email protected]
SO WHERE DO WEGO WRONG?
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Contact Us10210 Greenbelt RoadSuite 350, Lanham, MD, 20706P. 443-535-1885/ [email protected]
We rely onthe same old, tired bromides…
SO WHERE DO WEGO WRONG?
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Contact Us10210 Greenbelt RoadSuite 350, Lanham, MD, 20706P. 443-535-1885/ [email protected]
…or the Placebo effect.
IN THE ENDWE FORGET…
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LEADERS ARE PART OF A
SYSTEM
Contact Us10210 Greenbelt RoadSuite 350, Lanham, MD, 20706P. 443-535-1885/ [email protected]
A FRAMEWORKFOR PERFORMANCE
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Contact Us10210 Greenbelt RoadSuite 350, Lanham, MD, 20706P. 443-535-1885/ [email protected]
SAFETY(Culture)
QUESTIONS
(Capability)
VISION(Outcomes)
LEADERSHIP PERFORMANCE
A MOUSTRAP?…AND LEADERSHIP?
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Contact Us10210 Greenbelt RoadSuite 350, Lanham, MD, 20706P. 443-535-1885/ [email protected]
SAFETYwww.beaconassociat
es.net
Contact Us10210 Greenbelt RoadSuite 350, Lanham, MD, 20706P. 443-535-1885/ [email protected]
…THE 900lb GORILLA
OF CULTURE
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SAFE ENOUGHTO FAIL
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Contact Us10210 Greenbelt RoadSuite 350, Lanham, MD, 20706P. 443-535-1885/ [email protected]
SAFE ENOUGHTO FAIL
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Contact Us10210 Greenbelt RoadSuite 350, Lanham, MD, 20706P. 443-535-1885/ [email protected]
SAFE ENOUGHTO FAIL
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Contact Us10210 Greenbelt RoadSuite 350, Lanham, MD, 20706P. 443-535-1885/ [email protected]
The Organization
Expect success
Allow for failure
The Leader
Enable success – OF and THROUGH OTHERSLimit the risks from failure (To both the individual and the organization)
WHAT DOES THE CULTURE SUPPORT
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Contact Us10210 Greenbelt RoadSuite 350, Lanham, MD, 20706P. 443-535-1885/ [email protected]
Identified Cultural Attributes
Related Leadership Competencies
Leadership Biases
Lead
ing
Oth
ers
Com
mun
icati
on
& In
fluen
ce
Prev
ent &
So
lve
Prob
lem
s
Achi
eve
Resu
lts
Self-
Man
agem
ent
Accountability 4, 6, 15, 25, 30 3 1 0 1 0
Action Oriented 1, 7, 17, 18, 19, 20, 25, 27 0 2 2 0 0 Change 1, 2, 5, 8, 9, 10, 11, 13, 16,
22, 24, 27, 28, 29 1 1 1 1 1
Collaboration 3, 4, 6, 12, 14, 24, 26, 31 1 0 3 1 0 Consistency 1, 7, 8, 15, 21, 25, 26, 30 1 1 2 2 0 Customer Focus 1, 4, 8, 9, 10, 15, 16, 22 3 3 0 0 0 Drive to Win 1, 7, 22, 23, 25, 27, 28, 30 0 3 1 1 0
Empowerment 2, 4, 6, 8, 14, 24, 28 3 2 0 0 0 High Performance 1, 7, 8, 12, 13, 22, 25, 29 3 1 0 0 1 Innovation 3, 4, 14, 16, 24, 25, 31 1 1 1 1 1
WHAT DOES THE CULTURE SUPPORT
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Contact Us10210 Greenbelt RoadSuite 350, Lanham, MD, 20706P. 443-535-1885/ [email protected]
Cultural Attributes
Strategic Vision
Synergy Growing the Scale
of the Business
Expanding into
Adjacent Business Domains
Diversification/
Conglomeration
Eliminate Competiti
on
Sharpening
Business Focus
Acquiring IC and/or
Technology
Restructuring
The Business
Redefining the
Industry
Increase Supply Chain
Pricing Power
3, 4, 13, 14, 15, 19, 21
1, 5, 7, 14, 15, 18, 24
8, 16, 18, 22, 23, 28, 30
1, 3, 5, 14, 19, 20, 21, 25
13, 20, 25, 26, 27, 28, 30
1, 7, 17, 20, 22, 26, 27
13, 14, 16, 17, 19, 26
1, 3, 5, 8, 16, 18, 19, 20
7, 8, 14, 19, 20, 23, 24
1, 7, 11, 13, 14, 26
Accountability
4, 6, 15, 25, 30
Action Oriented
1, 7, 17, 18, 19, 20, 25, 27
Change
1, 2, 5, 8, 9, 10, 11, 13, 16, 22, 24, 27, 28, 29
Collaboration 3, 4, 6, 12, 14, 24, 26, 31
Consistency 1, 7, 8, 15, 21, 25, 26, 30
Customer Focus
1, 4, 8, 9, 10, 15, 16, 22
Drive to Win 1, 7, 22, 23, 25, 27, 28, 30
Empowerment
2, 4, 6, 8, 14, 24, 28
High Performance
1, 7, 8, 12, 13, 22, 25, 29
BECAUSE IF THECULTURE DOES NOT…
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Contact Us10210 Greenbelt RoadSuite 350, Lanham, MD, 20706P. 443-535-1885/ [email protected]
IF YOU DON’T KNOWWHERE YOU’RE GOING…
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Contact Us10210 Greenbelt RoadSuite 350, Lanham, MD, 20706P. 443-535-1885/ [email protected]
VISION
IF YOU DON’T KNOWWHERE YOU’RE GOING…
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Contact Us10210 Greenbelt RoadSuite 350, Lanham, MD, 20706P. 443-535-1885/ [email protected]
• Talent Acquisition• Workplace/
Structural• Learning and
Development • Managerial and
Structural Support
• Personal Motivation
• Technology
• Identify prospects
• Review quality report
• Decide on data• Fill out contract• Respond to
customer request or email
• Open documents
• A high functioning team
• Net export of talent
• A clearly defined objective
• A direct report who understands how they are measured
• Profits• High returns• Increased
profitability• Reduced
turnover
Influencing factors…
…which enable successful outcomes…
…that achieve business goals.
…that are partof key work processes…
Performance occurs in this direction
…affect peopleas they perform tasks…
• Sales prospecting• Quality control• Customer
Communications• Document
preparation
IT’S ALL ABOUTOUTCOMES
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www.beaconassociates.net
Contact Us10210 Greenbelt RoadSuite 350, Lanham, MD, 20706P. 443-535-1885/ [email protected]
LEADERCAPABILITY
• Business acumen• Effective feedback• Managing multiple
priorities• Strategic agility
EXPECTED OUTCOMES
• A net export of talent• A clearly articulated
vision understood by the team
• A direct report developed beyond their current level
ORGANIZATIONAL GOALS
• Achieve sales/profit targets
• Deliver programs on-time & budget
• Reduce turn-over• Maintain employee
engagement
IT’S ALL ABOUTTHE OUTCOMES
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www.beaconassociates.net
Contact Us10210 Greenbelt RoadSuite 350, Lanham, MD, 20706P. 443-535-1885/ [email protected]
LEADERCAPABILITY
• Business acumen• Effective feedback• Managing multiple
priorities
EXPECTED OUTCOMES
• A net export of talent• A clearly articulated
vision understood by the team
• A direct report developed beyond their current level
ORGANIZATIONAL GOALS
• Achieve sales/profit targets
• Deliver programs on-time & budget
• Reduce turn-over• Maintain employee
engagement
MOST LEADERSHIP MODELS LEAVE OUT
“EXPECTED OUTCOMES”
KNOWING WHATTO ASK
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KNOWING WHATTO ASK
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Contact Us10210 Greenbelt RoadSuite 350, Lanham, MD, 20706P. 443-535-1885/ [email protected]
What gets in the way?
QUESTIONSMATTER
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Capability
Development
Clarity
Engagement
Accountability
THE MOUSTRAPQUESTION
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As a result of doing this…
What do we hope to achieve?
BUT WHATSHOULD I DO?
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Contact Us10210 Greenbelt RoadSuite 350, Lanham, MD, 20706P. 443-535-1885/ [email protected]
USE A SYSTEMATICAPPROACHTo Ensure Your Success.
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Identify a clear and deliberate connection between strategic vision, goals and successful leadership outcomes.
DEFINEDevelop systems and feedback mechanisms to enhance capability. Arm your leaders with the ability to ask questions.
ARM
Lead by example. Monitor and measure on outcomes – not tactics. React quickly when necessary.
MEASUREAssess the relationship between culture, goals and leadership. Ensure the culture, goals and leaders align.
CONNECT
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Contact Us10210 Greenbelt RoadSuite 350, Lanham, MD, 20706P. 443-535-1885/ [email protected]
INSPECT WHAT YOU EXPECT
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MEASURE outcomes in role before or with business results
Re-assess the cultural attributes as the program progresses
IT’S NOT A SPRINTITS A MARATHON!
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THANK YOU
Your Feedback Counts! Your feedback helps ASTD continue to provide top-notch educational programs that help you stay on top of a changing profession.
Evaluation forms for this session are available NOW via the mobile app and at the following link:
www.astdconference.org
Mason HollowaySenior Director, ConsultingBEACON ASSOCIATES
- @masonholloway (Follow me and let others know what your thought! #ASTD2013, #TU310)