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LBM Direct Marketing
Company Overview
About LBM
Established in 1996
Provider of Complete Customer Lifecycle Solutions delivered through ‘Intelligent Contact’
UK’s leading fully integrated Data, Customer Intelligence, Digital, Technology and Multichannel Contact service provider
2,000 employees
7 UK sites
£50m+ turnover
FSA authorised and DMA accredited
ISO9001 and ISO 27001 accredited
LBM StrategyOnly 3 things to know
Complete Customer Lifecycle Solutions, delivered through Intelligent Contact(Digital Services + Data Services + Customer Intelligence + Multichannel Contact + Technology Services)
Be the Best in our clients’ opinion, the market leader, the “Go To” company
Everything our clients want, and more.
Selection of LBM Partners
Growing Partner RelationshipsEverything our clients want and more
“10 year partnership, initially 15 advisors, now over 500 across 14 campaigns”
“5 years, from 10 advisors, growing to over 450 across 16 campaigns covering Welcome, Acquisition, and Inbound & Retention”
“3 year strategic partnership delivering data, customer intelligence, telemarketing and digital services”
“3 years, from 16 advisors top 200 across 7 campaigns”
“16 months, following a recommendation from O2 Ireland, outperformed incumbent partners within 4 weeks”
“4 years with LBM, growing from 12 to 150 customer advisors”
“2 years, initially data provisioning, now includes a hosted campaign portal”
“5 years, from supplying B2B marketing data, to now fully integrated email and telemarketing campaigns”
Complete Customer Lifecycle SolutionsDelivered through Intelligent Contact
Benefits to our Clients
Customer Lifecycle Solutions
Our Differentiated Approach
Products & Services
Head of Outsource Telesales, O2: “The team are highly capable and hard working. They put in the hours and are undoubtedly dedicated to the cause! Keep up the good work we really value it.”
Selection of Testimonials
Marketing Director, MORE TH>N: “We are very impressed by the dedication of the Operations and Client Services teams who have shown a real appreciation and diligence for delivering compliant, quality sales for our business”
3rd Party Sales Manager, Scottish Power: “Account Managers are always enthusiastic and show an eagerness and willingness to help”.
Channel Manager, Carphone Warehouse: “The Account Management team do a great job and are always coming up with ideas on how we can improve the way we do things”
Marketing Director, Rioch: “Our relationship has grown and developed into a true business partnership, with both companies working together to achieve our strategic goals”.
Channel Marketing Manager, ATS“LBM is seen as an extension to our marketing team, demonstrating pro-activity in all aspects of the account, creating a strong and valued relationship with excellent project results.”
What LBM can offer
Complete Customer Lifecycle Solutions delivered through ‘Intelligent Contact’, enabling clients to maximise value from the relationships they have with their customers
UK’s only fully integrated Data, Customer Intelligence, Digital, Technology and Multichannel Contact services provider
Proven solutions to optimise performance, customer experience and ROI.
