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THE UNIVERSITY OF GEORGIATHE UNIVERSITY OF GEORGIA
Office of the Chief Information OfficerEnterprise Information Technology Services
IT Strategic Planning and Portfolio Management
Lynn LatimerUniversity of Georgia
Academic Computing ConferenceOctober 25, 2007
THE UNIVERSITY OF GEORGIATHE UNIVERSITY OF GEORGIA
Office of the Chief Information OfficerEnterprise Information Technology Services
Objectives for the JourneyGain an understanding on how to:
1. coordinate phases of planning, budgeting, execution, and assessment.
2. create alignment among all levels of activities to the organizational mission
3. establish accountability at various levels in the organization
4. define and measure key metrics at each level of effort in the organization to assess performance and integrate continuous improvement
THE UNIVERSITY OF GEORGIATHE UNIVERSITY OF GEORGIA
Office of the Chief Information OfficerEnterprise Information Technology Services
EITS Transformation Journey
If you want to get somewhere you have to know where you want to go and how to get there. Then never,
never, never give up. Norman Vincent Peale
THE UNIVERSITY OF GEORGIATHE UNIVERSITY OF GEORGIA
Office of the Chief Information OfficerEnterprise Information Technology Services
EITS Transformation Journey
Customer-focused
Performance driven
Organization
THE UNIVERSITY OF GEORGIATHE UNIVERSITY OF GEORGIA
Office of the Chief Information OfficerEnterprise Information Technology Services
OCIO/EITS Vision and Mission• Vision
– Continue in the role of state and national leader in information technology, and to be recognized as the first source for knowledge and expertise in the area of information technology.
• Mission– Provide a robust, reliable, and secure information
technology infrastructure, maintain essential production services, and offer world-class support.
THE UNIVERSITY OF GEORGIATHE UNIVERSITY OF GEORGIA
Office of the Chief Information OfficerEnterprise Information Technology Services
OCIO/EITS Core Values
• Excellence in Customer Service
• Our People are Our Greatest Asset
• A Winning Attitude
• Honesty and Integrity
• Teamwork and Communication
• Efficiency, Effectiveness, and Improvement
THE UNIVERSITY OF GEORGIATHE UNIVERSITY OF GEORGIA
Office of the Chief Information OfficerEnterprise Information Technology Services
Business Case
• Ensure alignment with the vision and mission of the UGA, OCIO, and EITS
• A unified and integrated strategic hierarchy and planning cycle
THE UNIVERSITY OF GEORGIATHE UNIVERSITY OF GEORGIA
Office of the Chief Information OfficerEnterprise Information Technology Services
Early Explorations
7/1/2004 6/30 /2007
1/1/2005 1/1/2006 1/1/2007
7/1/2005 - 6/30 /2006
Refined Foundations
7/1/2004 - 12/31 /2004
5 Year Plan Started
7/1/2006 - 11 /15/2006
Developed Compact PlanDeveloped
EITS Strategic Planning Website
11 /25 /2006 - 6/30/2007Developed Performance Maturity Model
Developed EITS Strategic Planning ModelManagement Advisory Board Formed
1/8/2005 - 6/5/2005
Develop Foundations : Core Values and Core Areas
Compact Plan
Building• 5 Year Planning Process• OCIO/EITS Foundations
Growing• Coordination• Alignment
THE UNIVERSITY OF GEORGIATHE UNIVERSITY OF GEORGIA
Office of the Chief Information OfficerEnterprise Information Technology Services
Maturity Level 1 Maturity Level 2 Maturity Level 3 Maturity Level 4 Maturity Level 5
Initial
BaselineManaged Defined
Quantitatively
ManagedOptimizing
CompetitivenessCompetitiveness
LeverageLeverage• Full enterprise integration
Optimize Delivery
EffectivenessEffectiveness• Strategic direction is based on data-driven decision
Efficiency/Efficiency/
DefinitionDefinition
• Repeatable work efforts•Integration of industry standards
• Identification of standards processes for service, projects, and internal operations
Reactive Reactive ProactiveProactive
EITS Performance Maturity Model
THE UNIVERSITY OF GEORGIATHE UNIVERSITY OF GEORGIA
Office of the Chief Information OfficerEnterprise Information Technology Services
1. Operational IT Process Performance
2. Alignment and Prioritization with UGA Goals and Objectives
3. IT Project Management
4. Core IT Service Delivery
5. Quality Assurance and Assessment
6. Budget Management and Stewardship
7. Learning Organization
8. Resource Planning and Forecasting with Staff
9. Resource Planning and Forecasting Infrastructure
9 C
ateg
orie
sEITS Performance Maturity Model
THE UNIVERSITY OF GEORGIATHE UNIVERSITY OF GEORGIA
Office of the Chief Information OfficerEnterprise Information Technology Services
OCIO/EITS Strategic Planning Model
•https://eits.uga.edu/planningCycle/
THE UNIVERSITY OF GEORGIATHE UNIVERSITY OF GEORGIA
Office of the Chief Information OfficerEnterprise Information Technology Services
Step 1: UGA Strategic Planning:
• Website
THE UNIVERSITY OF GEORGIATHE UNIVERSITY OF GEORGIA
Office of the Chief Information OfficerEnterprise Information Technology Services
Step 2: OCIO/EITS Strategic Planning
• Website
THE UNIVERSITY OF GEORGIATHE UNIVERSITY OF GEORGIA
Office of the Chief Information OfficerEnterprise Information Technology Services
OCIO/EITS Strategic Planning Model
Building the NewLearning Environment
Maximize ResearchOpportunities
Compete in a GlobalEconomy
THE UNIVERSITY OF GEORGIATHE UNIVERSITY OF GEORGIA
Office of the Chief Information OfficerEnterprise Information Technology Services
Strategic Core Areas
• Leadership for Information Technology • Strategic Planning, Policy, and Advisement• Business and Technology Partnerships• Client Service and Support• Information Security• Information Management and Integration• Enterprise Production Applications• Infrastructure and Architecture
THE UNIVERSITY OF GEORGIATHE UNIVERSITY OF GEORGIA
Office of the Chief Information OfficerEnterprise Information Technology Services
Step 3: Alignment with the UGA Budget Process
• Website
THE UNIVERSITY OF GEORGIATHE UNIVERSITY OF GEORGIA
Office of the Chief Information OfficerEnterprise Information Technology Services
Step 4: Performance and Execution
• Website
THE UNIVERSITY OF GEORGIATHE UNIVERSITY OF GEORGIA
Office of the Chief Information OfficerEnterprise Information Technology Services
Step 5: Assessment and Improvement
• Website
THE UNIVERSITY OF GEORGIATHE UNIVERSITY OF GEORGIA
Office of the Chief Information OfficerEnterprise Information Technology Services
7/1/2007 6/30 /2008
1/1/2008
7/1/2007 - 12/31 /2007
Implementation Plan for Performance Maturity Model
FY 08 Compact PlanningProject Management Process
11 /1/2007 - 6/30/2008
Implement Portfolio , Project , and
Service ManagementProcesses and Tools
Moving Forward
Maturing• Accountability• Define and Measure-
Key Metrics
THE UNIVERSITY OF GEORGIATHE UNIVERSITY OF GEORGIA
Office of the Chief Information OfficerEnterprise Information Technology Services
Action PlanStep 2:
EstablishStrategic
Focus
Step 5:Establish
Effective processes and metrics
to support services
Step 1:Change is a
process
Step 4:Establish Services
SupportingStrategic focus
Step 3:Establish Goals &
Metrics relatedto each
Strategic focus
Step 6:Change isa process
THE UNIVERSITY OF GEORGIATHE UNIVERSITY OF GEORGIA
Office of the Chief Information OfficerEnterprise Information Technology Services
Excellence is the gradual result of always striving to do better.
Pat Riley
EITS Transformation Journey
THE UNIVERSITY OF GEORGIATHE UNIVERSITY OF GEORGIA
Office of the Chief Information OfficerEnterprise Information Technology Services
Key InformationResource Contact
ITPDS Lynn Latimer: [email protected], 706-542-7620
ITPDS Email: [email protected]
ITPDS Website http://eits.uga.edu/planning
EITS Website http://eits.uga.edu/
EITS Strategic Planning Model
http://eits.uga.edu/planningCycle/
Compact Planning Website
http://eits.uga.edu/compact
