Presented by Asma Yasmin

SubjectOrganizational Behavior

Instructor Saima Irum

Introductionof organizational behavior

What is organizational behavior?Study derived from management

Study of human behavior

The Nature of Organizational Behavior

Importance of organizational behavior

Organizational Behavior & Management Process

Planning Answer 5 W’s and H.What to do?Who will doWhere to do?Why to do?When to do?How to do?

OrganizingDesigning job’sEstablishing patternsDivision of goal

LeadingThird managerial functionMotivation InspiringManaging group dynamics

ControllingFourth managerial functionMonitoring and correcting Keep employees headed toward their goalsMethods of Controlling FeedbackFeed forward

Achieving Achievement of goalEvaluation of performance

Organizational Behavior &

The Manager’s Job

Managerial Roles What is role? Role is a prescribed or expected behavior of

manager.

Ten managerial roles are discovered Separated into three groups:

InterpersonalInformationalDecisional

Interpersonal Role ExamplesFigurehead > Taking visitors to dinner > Ribbon-cutting ceremonies Leader > Hiring of workers > Training of workers > Motivation of workers

Liaison > Coordinate activities of two committees > Price negotiation

Informational Role Examples Monitors > Scan business week for

information about competitionDisseminator > Send out memos outlining

new policies Spokesperson > Hold press conference to

announce new plant

Decisional Role ExamplesEntrepreneur > Develop idea for new

product and convince others of its

meritsDisturbance > Resolve disputes handlerResource > Allocate budget requests allocatorNegotiator > Settle new labor

contracts

Critical Managerial SkillsWhat is skill? A skill is the learned ability to carry out a task.

Types of skills.Technical Skills Interpersonal SkillsConceptual SkillsDiagnostic Skills

Technical skillsThe ability to apply specialized

knowledge or expertiseAssociated with operational

activitiesExamples Designing a new formula for a frozen-food Designing a new computer for Hewlett-Packard

Interpersonal SkillsThe ability to work with, understand, and

motivate other people, both individually and in groups

Examples Motivate employees to do a task Understand the issues and problems of employees

Conceptual SkillsThe mental ability to analyze and diagnose

complex situationsExamplesMake decision, whether to accept or reject any order

Diagnostic SkillsThese are used to understand cause-and-

effect relationships and to recognize the optimal solutions to problem

Examples Diagnose the reasons why productivity has not increased despite the installation of latest technology

Skills according to their need in managers

Thanks!

Questions and

answer session