IMPORTANCE OF COMMUNICATION IN BUSINESS

Presented By :Neeraj Bhandari Om P GuptaMiraj Bhattarai Kaushal Adhikari

WHAT COMMUNICATION IS ?

Activity of conveying information through the exchange of thoughts.

 A process by which information is exchanged between individuals through a common system of symbols

The basic purpose of communication is to inform, educate and entertain people

HOW WE COMMUNICATE ?

Communication

Verbal

Written Oral

Non-Verbal

Formal Informal

TYPES OF COMMUNICATION

Non-verbal CommunicationNonverbal communication is the sending or receiving of wordless messages. Such as

gesture body language, posture, tone of voice or  facial expressions

Nonverbal communication is all about the body language of speaker.

Verbal Communication Verbal communication refers to the form of communication which is done by word of mouth and a piece of writing

LAW FOR VERBAL COMMUNICATION

KISS

Keep It Short and Simple

TYPES OF VERBAL COMMUNICATION

Oral CommunicationIn oral communication, Spoken words are used

Keep in mind : PitchVolumeSpeed Clarity of speaking.

TYPES OF VERBAL COMMUNICATION

Written CommunicationIn written communication, written signs or symbols are used to communicate.

A written message may be printed or hand written.

In written communication message can be transmitted via email, letter, report, memo etc.

IN FACT…

Written Communication is most common form of communication

being used in business. 

So, it is considered core among business skills.

HOW TO START A BUSINESS EMAIL

Start email by saying, “Dear Sir/Madam” receiver is unknown.

OR“Dear Mr.Farhan” receiver is known.

OR“Dear Team”

receivers are multiple. Greet the receiver by saying

“Good day to you” OR

“Hope you be doing fine”OR

“I hope all is good at your end”

HOW TO CONVEY THE MESSAGE IN EMAIL

AGAIN KISS – Keep it short and simple.

I am sending you this e-mail to inquire if ... “OR

If you are replying to an e-mail, you could start with, "Thank you for your (recent) e-mail. I am sorry for the delay in

replying to you, but I am pleased to inform you ... “

HOW TO END A BUSINESS EMAIL

Be polite and try to make a smiling ending, by saying:

I will be waiting for your response ASAP.

Please do let me know by when I can expect to have it.

Do let me know your suggestions in this regard.

I hope to see your response /feedback in next few hours / days.

COMMON MISTAKES Not including the email thread in your reply.Not using a professional account. (love4all@yahoo.com)

Not replying to all.Cc’ing the world.Rambling. (plz, u, tc,ur)Writing unprofessionally. (I want to inform to you).Creating unnecessary back-and-forth.

CONSEQUENCES OF SENDING AN IMPROPER BUSINESS EMAIL

Productivity sapperPoor impressionsLack of ControlFalling into the wrong handsCareer limiting

BAD BUSINESS EMAIL - EXAMPLE

BENEFITS OF BUSINESS COMMUNICATION

Best opportunity to make an outstanding first impression.

Using powerful words, images and messages, business professionals can craft strong internal relationships.

Better interpersonal interactions. Better for conflict management.

7C’S OF COMMUNICATION

THANK YOU