1. HOW TO MANAGEE-INVOICING GLOBALLYSeptember 18th, 20141 How
to Manage E-invoicing Globally | 18 Sept 2014
2. AGENDA DHL Overview Shared Service Organization E-invoicing
History andChallenges New Requirement & Solution Tradeshift
Solution Onboarding Suppliers Results Tradeshift Demo2 How to
Manage E-invoicing Globally | 18 Sept 2014
3. INTRODUCTIONSSteven VerhasseltProgram Manager, DHL (GBS
Finance & HR Services (Europe))Steven has 20 years of
experience working in project environments,mainly in Finance and
CRM.The last 10 years, Steven contributed, as a project and program
manager,to the establishment of the Global Business Services
organization withinDHL, and the growth of the DHL Finance Shared
Services Center inMaastricht.Lately, Steven has been running mainly
PTP programs for the differentbusiness partners within DHL,
focusing on Invoicing Processing, eBillingInbound (supplier
invoices), and workflow in general.3 How to Manage E-invoicing
Globally | 18 Sept 2014
4. ABOUT DEUSTSCHE POST DHL Headquarters - Bonn, Germany
Network - More than 220 countries andterritories served Revenue -
Approx. EUR 55 billion (2013) Employees Approx. 480,000 (top 10
largestemployers in the world)DHL is part of the world's leading
postal andlogistics Group, Deutsche Post DHL andencompasses three
divisions: DHL Express, DHLGlobal Forwarding, Freight and DHL
SupplyChain.4 How to Manage E-invoicing Globally | 18 Sept
2014
5. MAASTRICHT AS PART OF FHSOne of the 5 SSCMaastrichtCologne5
How to Manage E-invoicing Globally | 18 Sept 2014KualaLumpurSan
Jose at the heart of FHS EuropeCACs EFSS SSCsProximityAR
ExcellenceEconomy of scaleFinancial ExcellenceTransition HubCost
ExcellenceOstrava
6. FHS EUROPE & EFSS, OPERATIONAL STRATEGYCountry
Accounting CentersCACSSC - EFSS Maastricht Satellites (captive or
BPO)Proximity Expertise Wage ArbitrageExecuting processesdemanding
proximity to DHL end customer specific local knowledge local
language skills high interaction with BusinessPartner (Controlling
& Stations)Adding significant value in complex processes
requiringspecialized accounting and DHLknowledge by consolidating
regional scalableprocesses by acting as a transition
andharmonization unit for the region6 How to Manage E-invoicing
Globally | 18 Sept 2014Generating high wage savingsby taking over
purely transactionalprocesses acting as back office for the CACs
/EFSS specializing in specific processes(data factory)
7. PROCURE-TO-PAYORGANIZATIONAP Organization Approx 500 FTE6
ERP systems SAP, Oracle, JD EdwardsInvoices 10,000,000 Globally
2,000,000 DHL ExpressNo PO, No Pay policy going forward7 How to
Manage E-invoicing Globally | 18 Sept 2014
8. E-INVOICING HISTORY & CHALLENGES8 How to Manage
E-invoicing Globally | 18 Sept 2014
9. EINVOICING HISTORYPast solution Different e-invoicing
providerDuration: Since 2007Scope: EuropeTo date: 12,000 15,000
e-invoices per month Equals 30% of total scope of project
Approximately 35% suppliers onboarded9 How to Manage E-invoicing
Globally | 18 Sept 2014
10. PAST CHALLENGESExpectations of 70% conversion within 2years
not metSupplier Onboarding Challenges Supplier fees Suppliers had
to pay annualsubscription or buy a package of e-invoices Manual
onboarding One email, then call.Resulted in 50% of suppliers coming
back toDHL to be onboarded. Interoperability Managed to
interoperatewith some but not all. Lengthy process. Global
footprint Lack of global presence10 How to Manage E-invoicing
Globally | 18 Sept 2014
11. NEW REQUIREMENT & SOLUTION11 How to Manage E-invoicing
Globally | 18 Sept 2014
12. NEW REQUIREMENTSBetter supplier onboarding
methodologyInteroperability and open networkEasy and free for
suppliersTrue global coverageSupplier capabilities/value Invoice
status PO flip Dynamic validation Appeals to small and large
suppliers12 How to Manage E-invoicing Globally | 18 Sept 2014
13. TRADESHIFT SOLUTIONTradeshift won RFP that involved 30
vendors,the offering includes:1. Electronic Invoicing Supports a
wide number of transfer protocolssuch as web-interface,
SFTP/FTPS/FTP and toan open API and some 20 document formats,such
as cXML, Basda, EDIFACT and CSV. Compliant in 37 countries, open,
multi-lingual,free for suppliers. Multi-tax capability up to 4 on
one invoice2. Onboarding App Automated onboardingcampaigns13 How to
Manage E-invoicing Globally | 18 Sept 2014
14. TRADESHIFT SOLUTION3. Business Firewall (Validation Rules)
Invoice date: No more, or no less than 7 daysfrom the current date.
PO based invoices: a valid PO number ismandatory. The PO number
validation isdynamic and must match the exact requirementset in
validation logic Non-PO based invoices: valid Cost Centrereference
validation also dynamic validation4. CloudScanConverting invoices
sent via paper/emailattachment into digital format Validation rules
applied here also14 How to Manage E-invoicing Globally | 18 Sept
2014
15. PROJECT SCOPETradeshift Initial Scope Focus: All of Europe
Suppliers: 1500 Invoices: 850,000 / yearPhase 2 Additional Europe:
1,300,000 invoices / yearPhase 3 Rest of World: 1,000,000 invoices
/ year15 How to Manage E-invoicing Globally | 18 Sept 2014
16. SUPPLIER ONBOARDING16 How to Manage E-invoicing Globally |
18 Sept 2014
17. SUPPLIER ONBOARDING - EASY17 How to Manage E-invoicing
Globally | 18 Sept 2014
18. RESULTS TO DATE18 How to Manage E-invoicing Globally | 18
Sept 2014
19. COUNTRY ROLL-OUTLive Belgium Austria Finland Netherlands
France Denmark UKIn Campaign: Norway, UK (Freight)Testing:
GermanyKicked-off: Italy, Switzerland, PortugalSome countries are
60% electronic already20-30% conversion rate every month19 How to
Manage E-invoicing Globally | 18 Sept 2014
20. ONBOARDING SUCCESSAutomated onboarding campaigns Onboarding
continuously running standalone Questions from suppliers are rarely
about theactual onboarding process its simpleStats Original Scope
1,500 suppliers Approx 700 onboarded (~50%) 3% rejected Remainder -
undecided as yet20 How to Manage E-invoicing Globally | 18 Sept
2014What has worked well CSM concept (Customer Success Manager)
-Dedicated team to ensure joint success (DHL +Tradeshift) Easy
& flexible method for suppliers to connect Smaller suppliers
Previously was very difficultto onboard, very easy with Tradeshift
White Glove Custom approach to onboardinglarge volume
suppliers
21. Amazing things happen when businesses connectTradeshift
brings all companies, big and small, together totransact, connect
and collaborate with each other. Enterprises Work more easily and
productively with theirentire supply chain, anywhere in the world.
Suppliers - Free electronic invoicing, faster payments
andpredictable cash flow is only the beginning.Over 500,000
suppliers in over 100 countries5 million suppliers connected
through platform partners such asIntuitFastest growing B2B platform
in the world today with more than2000 suppliers joining every
week21 How to Manage E-invoicing Globally | 18 Sept 2014
22. WHO WE WORK WITHSBSSome large suppliers on the Tradeshift
Network:22 How to Manage E-invoicing Globally | 18 Sept 2014
23. TRADESHIFTS OPEN PLATFORM
APPROACHCloudScan(Paper)ManagementTRADESHIFT
PLATFORMSupplierDocument Transmission, Statuses, Messages,
Integration, Security, APISupplier23 How to Manage E-invoicing
Globally | 18 Sept
2014BuyerOrderManagementElectronicInvoicingBusinessFirewallCollaborativeWorkflowFinancialSolutionsBuild
Your OwnAppAbility to expand functionality as needed
24. TRADESHIFTS BALANCED VALUEPROPOSITIONSupplier BuyerFree. No
supplier fees. Ever.Connect via web, integration or anyaccounting
software.Communicate & collaborate directlywith your
buyers.Reduce cost and friction for yourentire supply chain.One
platform for all your businessneeds.Lower Manage & track POs,
invoices, costs for your entire supply chain.faster payment and
much more.24 How to Manage E-invoicing Globally | 18 Sept
2014Communicate and collaborate withsuppliers.Innovate past
invoicing on top of anopen platform.
25. 25 How to Manage E-invoicing Globally | 18 Sept
2014DEMO