How to Maintain Your Sanity in Times of Change

Presented by Xerox

Kevin Warren’s Critical Checkpoints to Consider Throughout the Course of a Dynamic Shift

#1 Focus on the right things. 

What customers want today is different from what they wanted 75 years ago, and they will want different things in the future. Being in tune with the changing needs and expectations of those we serve is vital to corporate success, and it requires the discipline to stop, listen, and adapt.

#2 Make the change sustainable. Initiating change is one thing, but

sustaining it is another. In fact, according to McKinsey, only 30 percent of all change initiatives are successful. So what does one do? Have a vision. Make it relevant. Keep it simple. Execute well.

#3 Communicate early and often. Culture is the biggest make-or-break factor in the mix. You have to be

ready for the resistance – the people who’d rather have you wake them when it’s over. The challenge is to help them focus on the opportunities the change offers instead of what they think they may lose in the process. It’s not quick, and it’s not easy, but it’s possible. Make the case for change with a vision that grabs people.

#4 Remember, people are your driving force. Talent is the critical element to carrying

out the strategy and structure you’ve so carefully carved out. Take a hard, honest look at your resources and determine who can make the journey, then get the right people in the right roles. Determine the thinking and skill sets people are going to need, and make plans to coach and teach those skills continuously.

“Change isn’t easy, but it’s not going anywhere accept the challenge and become a change master who creates your organization’s next great leaps” - Kevin Warren is president of Xerox Strategic Growth Initiatives 

http://www.sales20conf.com/blog/maintain-your-sanity-in-times-of-change/

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Presented by Xerox