View
2.645
Download
1
Tags:
Embed Size (px)
DESCRIPTION
Keith Fenhaus, President, The Forum President/CEO, Hallmark Business Connections and Patty Saari Vice President, The ForumVice President, Carlson Marketing, presentation on Virtual Motivation, how to keep people motivated when working remotely.
Citation preview
www.BusinessResultsThroughPeople.org 1www.BusinessResultsThroughPeople.org1
Virtual Motivation
How to Keep People Motivated When Working Remotely
www.BusinessResultsThroughPeople.org 2www.BusinessResultsThroughPeople.org2
Keith FenhausPresident, The Forum
President/CEO, Hallmark Business Connections
Patty SaariVice President, The Forum
Vice President, Carlson Marketing
www.BusinessResultsThroughPeople.org3
www.BusinessResultsThroughPeople.org4
What does it mean to be a Virtual worker ?
www.BusinessResultsThroughPeople.org5
How do I know if an employee is productive?
Or is the family pet manning the computer?
www.BusinessResultsThroughPeople.org6
“When I talk to Wall Street, people really want to know your results, what are your strategies, what are the issues, what it is that you’re doing to drive your business. They’re focused on the bottom line. Never do you get people asking about the culture… Yet, it’s the reverse, because it’s the people, the leadership, the culture and the ideas that are ultimately driving the numbers and the results.”Stephen I. Sadove
Chairman and CEOSaks Inc New York Times, May 29, 2010
www.BusinessResultsThroughPeople.org 7www.BusinessResultsThroughPeople.org7
The NEW BIG Questions…
How do I help team members stay connected?
How do I build a virtual team culture?
How do I keep employees motivated when we’re not together?
www.BusinessResultsThroughPeople.org 8www.BusinessResultsThroughPeople.org8
What can we learn from organizations who have made Virtual Work a successful
part of their enterprise and a contributor to their bottom line?
Research Vision
www.BusinessResultsThroughPeople.org 9www.BusinessResultsThroughPeople.org9
Virtual Facts
30 million +employees work
virtually at least one day a week
89% of top 100 companies offer virtual work as
an option
72% of employees say that flexible work influenced
their employment decision
Telework Coalition 2007 – 2012Telework Research Network 2009The Edge Report 2008
www.BusinessResultsThroughPeople.org 10www.BusinessResultsThroughPeople.org10
• Telecommuting– Working from home (or elsewhere) full- or part-
time• Virtual teams
– Team members are geographically dispersed• Hoteling
– Desks are “checked out” on a daily basis; employees work where and when they want
Virtual Variations
www.BusinessResultsThroughPeople.org 11www.BusinessResultsThroughPeople.org11
• Failure to fully leverage technology• Difficulty in building trust• Decreased team cohesiveness• Disconnection with the culture (“going native”)• Risk of turnover
Common Challenges
www.BusinessResultsThroughPeople.org 12www.BusinessResultsThroughPeople.org12
• Anytime, anywhere workplace• Flexibility to mix teams• Reduction in overhead costs
Benefits
www.BusinessResultsThroughPeople.org 13www.BusinessResultsThroughPeople.org13
How can an organization…Develop teams
Build their culture
Motivate employees…in a Virtual Workplace?
The Forum Research 2011
www.BusinessResultsThroughPeople.org 1414
Research Method
www.BusinessResultsThroughPeople.org 15www.BusinessResultsThroughPeople.org15
What We Learned
www.BusinessResultsThroughPeople.org 16www.BusinessResultsThroughPeople.org16
Working virtually is a Strategy not a tactic
Virtual Insight 1
www.BusinessResultsThroughPeople.org 17www.BusinessResultsThroughPeople.org17
• “Virtual Resource Teams” are dedicated to building communication systems, motivation, technology and other forms of support
• Employee Engagement surveys are segmented and analyzed by virtual roles
• Performance Reviews are driven by project timing and results, not the calendar year or employee anniversary date
How have companies made virtual work a strategy?
www.BusinessResultsThroughPeople.org 18www.BusinessResultsThroughPeople.org18
How have you taken a strategic approach to working virtually?
www.BusinessResultsThroughPeople.org 19www.BusinessResultsThroughPeople.org19
Invest in technology to Empower people
and not entrap them
Virtual Insight 2
www.BusinessResultsThroughPeople.org 20www.BusinessResultsThroughPeople.org20
• Instant messaging, intranet services, file sharing resources, web conferencing and more are all maximized.
• No hesitation in investing in the latest technology if it supports virtual access
• The workplace is viewed as 24/7, and everyone is encouraged to work when they want, where they want, regardless of their geography
How do companies use technology to their advantage?
www.BusinessResultsThroughPeople.org 21www.BusinessResultsThroughPeople.org21
How have you used technology to enhance your virtual strategy?
www.BusinessResultsThroughPeople.org 22www.BusinessResultsThroughPeople.org22
Take advantage of a richer Talent Pool with a virtual strategy
Virtual Insight 3
www.BusinessResultsThroughPeople.org 23www.BusinessResultsThroughPeople.org23
“It’s the talent that matters, not where the person is.”
“We would not have the quality of people we have if we forced them to move locally.”
It’s all about talent
www.BusinessResultsThroughPeople.org 24www.BusinessResultsThroughPeople.org24
How has working virtually allowed you to rethink talent
selection?
www.BusinessResultsThroughPeople.org 25www.BusinessResultsThroughPeople.org25
Create a hybrid remote/live environment
to facilitate relationships and not transactions
Virtual Insight 4
www.BusinessResultsThroughPeople.org 26www.BusinessResultsThroughPeople.org26
• Employees in new positions are required to spend a lengthy period (up to several months) working geographically with their new team
• Business meetings (often quarterly) are an everyday investment.– Design includes a mix of content, contact and
motivation• Video conferencing is an everyday enabler
How is a hybrid environment created?
www.BusinessResultsThroughPeople.org 27www.BusinessResultsThroughPeople.org27
How can business relationships be enhanced in a virtual
environment?
www.BusinessResultsThroughPeople.org 28www.BusinessResultsThroughPeople.org28
Build Virtual Leadership
capabilities
Virtual Insight 5
www.BusinessResultsThroughPeople.org 29www.BusinessResultsThroughPeople.org29
• Leaders are taught “virtual leadership” skills. It’s treated like any other business skill and people are expected to learn and apply proven techniques
• New remote employees are assigned a “mentor” in addition to a manager. The mentor is a go-to resource to help navigate cultural, relationship and communication issues.
How do you promote virtual leadership?
www.BusinessResultsThroughPeople.org 30www.BusinessResultsThroughPeople.org30
What are some examples of virtual leadership skills in your
organization?
www.BusinessResultsThroughPeople.org 31www.BusinessResultsThroughPeople.org31
The Virtual Workplace looks different in
Small vs. Large companies
Virtual Insight 6
www.BusinessResultsThroughPeople.org 32www.BusinessResultsThroughPeople.org32
• Large companies have embraced the virtual challenges like other business problems—they’ve invested time, money and talent to make things work
• Small companies have done a more “grass roots” approach and success is tied to individual performance
How do different sized companies adapt to the demands of virtual?
www.BusinessResultsThroughPeople.org 33www.BusinessResultsThroughPeople.org33
Do you work for a large or small company…and how well
have you adapted to the challenges of working
virtually?
www.BusinessResultsThroughPeople.org 34www.BusinessResultsThroughPeople.org34
• It’s a Strategy• Invest in Technology• Seek a richer Talent pool• Create a Hybrid environment• Build Virtual Leadership skills• Leverage the opportunities of Large vs. Small
companies
Summary
www.BusinessResultsThroughPeople.org 35www.BusinessResultsThroughPeople.org35
• With a Smartphone in their pocket, every employee is in the virtual workplace
• Establish best practices that benefit the business and the employee
• Encourage expansion of skills sets—especially leadership and technology adaption—to fully leverage the potential
Closing Thoughts
www.BusinessResultsThroughPeople.org 36www.BusinessResultsThroughPeople.org36
October 26, 2011Chicago
Experience the Forum’s latest research withSecond City Communications
www.BusinessResultsThroughPeople.org
Forum 4th Annual Think Tank
www.BusinessResultsThroughPeople.org 37www.BusinessResultsThroughPeople.org37
1601 N Bond Street, Suite 303
Naperville, IL 60563
630.369.7780
www.BusinessResultsThroughPeople.org