How To Engage Your Customer With Mobile MarketingBy Lorél Marketing Group

People use the mobile phone to run their lives - making calls, exchanging text messages, sending photos, getting directions, surfing the internet and checking email.

While consumers of all ages own mobile devices, mobile marketing still requires understanding the target market and what it does with these devices.

Lorél Marketing Group suggests these ideas to get started in the right direction with your mobile marketing strategy.

1. Define the Strategy:

• Understand your mobile users, their behavior and usage.

• Leverage the mobile platform and enable consumers to do what they like.

2. Determine the Communication:Leverage the existing channels that you already use with your customers - email, direct mail, point-of-sale advertising, banners, websites and print ads • Get customers to interact

or respond via their mobile phones

• Clearly state the basic steps required to engage

• Launch it as part of an integrated campaign instead of a stand-alone effort

3. Understand the True Cost:

Mobile marketing is not cheap for

anyone• Not all customers have unlimited

plans• A typical mobile campaign will

require 4 SMS messages:

1. SMS 1 to start the request to opt-in

2. SMS 2 back to the consumer to notify of the request

3. SMS to have the consumer confirm

4. SMS 4 to welcome the consumer to the program before the engagement begins

4. Allow the Customer to Choose:The subscriber has to opt-in to your mobile marketing program

• Gain approval to message your customer

• Update your privacy policy and terms to include mobile campaigns

5. Allow Customers to Manage the Communication:

• Allow customers to profile how and when they would like to be messaged

• Maintain a reasonable frequency

• Keep message short and direct

•

6. Manage Consumer Date with Respect:• Use the date to drive

segmentation ad personalization

• Tailor the message to the interest of the consumer

• Commit and state clearly that you will not share the consumer’s information with others, i.e,. Non affiliated third parties.

7. Make the Offer Relevant and Valuable:

When you develop your offer for the campaign, make sure that it is something of value in return for the objective of the

communication campaign.

A Closing Remark:

The Key to mobile marketing success is to be very customer-centric and provide relevant information and engagement that is driven by the protocol of the mobile device.

Your motivation needs to me transparent and your offer needs

to be clearly stated.

Want to jump start your marketing strategy and programs?Lorél Marketing Group can help you get started with a no-cost discovery meeting that can align your goals with a vision for your success. Care to learn more? Contact us today at info@lorel.com

Lorél Marketing GroupGraphc Arts Building590 North Gulph RoadValley Forge, PA 19406(610) 337-2343www.lorel.comFacebook: www.facebook.com/lorelmarketingTwitter: www.twitter.com/lorelmarketingLinkedin: www.linkedin.com/companies/lorel-marketing-group