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Tove Perlhede, 14206199 Lara Zaccaria, 14200346 July 2015 eCRM 40920 1

Heineken Case Study: Perceptual Mapping of Consumers Analysis

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Tove Perlhede, 14206199Lara Zaccaria, 14200346

July 2015eCRM 40920

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National

Easy to find (Store)Easy to find (out)

Youthful

Sophisticated

Closeness and family

I like to be seen with this beer

InternationalIn a night club

With food

Home party drinkTo share at home

Everyday beer at home

Refreshing

Bitter

SmoothEasy to drinkWatery taste

Premium quality

Well Known

Value for money

Expensive

Positioning Map (Dim I-II)

Dimension I (48.1%)

Dim

ensio

n II

(29.

2%)

Premium - International Dimension

Availability

POSITIONING MAP 1

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POSITIONING MAP 2

NationalEasy to find (Store)

Easy to find (out)

Youthful

Sophisticated

Closeness and family

I like to be seen with this beer

International

In a night club

With food

Home party drink

To share at home

Everyday beer at home

Refreshing

Bitter

Smooth

Easy to drink

Watery taste

Premium quality

Well KnownValue for money

Expensive

Positioning Map (Dim I-III)

Dimension I (48.1%)

Dim

ensio

n III

(14.

9%)

Occasion Dimension

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POSITIONING MAP 3

NationalEasy to find (Store)

Easy to find (out)

Youthful

Sophisticated

Closeness and family

I like to be seen with this beer

International

In a night club

With food

Home party drink

To share at home

Everyday beer at home

Refreshing

Bitter

Smooth

Easy to drink

Watery taste

Premium quality

Well Known Value for moneyExpensive

Positioning Map (Dim II-III)

Dimension II (29.2%)

Dim

ensio

n III

(14.

9%)

Taste Dimension

Age Dimension

Premium Beer

Not so easy to find (out)

Suitable to be shared at home

Youthful Brand

Not so good with food

Watery taste5

HOW IS EINEKEN PERCEIVED?

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Q2: HEINEKEN MARKET SHARE

Considering the positioning map the higher price plays a role in the low performance regarding market share. Also, the beer is perceived not good with food probably because of its taste that seems more watery then bitter.Furthermore, even though it is considered as a youthful brand the most common place for consumption is at home, probably because of the low availability and brand awareness expressed by the respondents.

Availability

Premium - International Dimension

Occasion Dimension

Taste Dimension

Age Dimension

Heineken

Mahou

Cruzcampo

Amstel

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Q3: HEINEKEN RE-POSITIONING

Heineken should be re-positioned to a younger target audience who likes to celebrate and have fun in every occasion with their fiends and loved ones.

The company should challenge itself trying to create a new conception of young-premium beer as a valid substitute of stronger alcoholic beverages because of the freshness and playfulness of its beer.

The new value proposition should be focused on giving that happiness feeling without the burden of strong and old flavour to promote the responsible consumption during time of celebration.

Heineken should focus on creating ad hoc application with a youthful connotation such as “Share you selfie with friends during a celebration” to win a Heineken Keg for him and his friends.

The brand should also try to focus on pairing the beer with all kind of Spanish party food.