Harnessing the Power of the Crowd.

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Harnessing the Power of the CrowdDavid HaleCEOGigwalkHow mobile technology is changing the nature of work, and case studies on sense/respond for OOS and other problems in the downstream demand chain.

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2The nature of work is changing.

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Production, Consumption and Work in the 21st Century1950 - 19802015ProductionMass Productionsteel, autos, telecommunicationCustom Everything

Consumption

WorkMass consumptionFord, GM

Mon-Fri, 9-5Get Anything Now Amazon, Alibaba

Flex work

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Supply Chain Insights Global Summit #ImagineSCThe Five Trends Shaping the Future of Work

01NEW BEHAVIORSShaped by social media & the web

02TECHNOLOGYShift to the cloud, collaborative technologies, big data & the internet of things

03THE MILLENIAL WORKFORCENew attitudes, expectations & ways of working

04MOBILITYWork anytime, anywhere & on any device

05GLOBALIZATIONNo boundariesSource: Chess Media Group

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Behaviors/Technology

Work/play anywhereGuerilla adoptionSocial collaboration tools (Twitter, LinkedIn, Slack, Chatter)Linked content and communicationReal-time

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Millennial Workforce

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Supply Chain Insights Global Summit #ImagineSCOn-Demand Worker Age Distribution

PERCENT DISTRIBUTION2.7MM WORKERS, UP >2X Y/Y

Millennials = Largest Cohort of On-Demand Workers @ 1.2MM or 44% of Total

Source: MBO Partners and Emergent Research

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Supply Chain Insights Global Summit #ImagineSCMillennials Expect Flexibility & Like Technology MILLENNIALS EXPECT FLEXIBLE WORK HOURSMany = expect to be mobile & work from home / office / cafes ~20% = identify as night owls 38% = freelancing 32% = believe they will be working mainly flexible hours in future.

MILLENNIALS ARE TECH SAVVY 34% = prefer to collaborate online at work as opposed to in-person or via phone45% = use personal smartphones for work purposes 41% = likely to download applications to use for work purposesSource: Freelancing in America

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Mobility

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Supply Chain Insights Global Summit #ImagineSCU.S. Smartphone Subscription Penetration

SMARTPHONE SUBSCRIPTION PENETRATION (%)

Connectivity (Via Mobile Smartphones) Up Dramatically = @ 64% Of Population Vs. 18% In 2009.

Source: Informa, US Census Bureau

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Supply Chain Insights Global Summit #ImagineSCMobile Enterprise -- A Global Opportunity 3 billion+ global workers

Only 20 percent have had access to technology for their work

2.5 billion potential mobile workers

$100 billion potential market

Kevin Spain, Emergence Capital

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What is online staffing about?

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Connecting people

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with work.

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Locations

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Products

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The Work

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Give workers more control.

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Supply Chain Insights Global Summit #ImagineSCLocation-Specific Work will Impact all SectorsConsumer ProductsRetail / Wholesale DistributionIndustrial ProductsAutomotiveAerospace & DefenseTourism, Hospitality, Leisure, Airlines, Delivery ServicesOil & GasPower & UtilitiesTechnologyApparel, Grocery, Consumer Electronics, Beverage & AlcoholRetail, eCommerce, Wholesalers, Distributors, LogisticsHeavy Machinery, B2B Businesses, Chemicals, Industrial ProcessAutomobile Manufacturers, OEM Parts, Aftermarket PartsAerospace manufacturers, Defense contractorsHotels, Restaurants, Transportation, Delivery, AirlinesOil, Gas, Natural Gas Extraction, Refineries, Gas StationsPower Generators, Water Companies, Transmission, Gas UtilitiesComputer Hardware, Networking, Software, SemiconductorsRetail auditCompetitive benchmarkingPricing surveyEmployee empowerment for corrective action in marketMenu auditsMystery shoppersProduct Freshness Augmentation of store managementDelivery tasksDistributor validationCheck status of oil rigs with safety surveysGigwalk Enterprise at Dealerships (understand svc levels)Crowdsourcing to understand aftermarket retail promo executionProcess validation/audit using Gigwalk EnterpriseAuditing gym equipment functionality and maintenance Hotels Rating.Hotels temp/ part-time compliant labor. Enterprise with auto-assign for filling station staffingEnterprise for oiil rig workers for field safety and auditGigwalk Enterprise for distributed workforces in gas, water.Crowdsourc-ing to understand computer HW/SW out of stock at retail

MediaTelecomHealthcareLife ScienceMedtechPublic SectorInsuranceFinancial ServicesStudios, TV Networks, Publishers, Video Gaming, MusicCable Companies, Wireless Carriers, Telecom, ISPsHealthcare Providers,Health PlansPharmaceuticals, Generic Drugs, BiotechnologyMedical devices, Implants, Surgical DevicesFederal government, state government, local governmentLife Insurance, Property InsuranceCommercial Banking, Retail Banking, Wealth ManagementAudit/verify cardboard displays in theatersBillboard signage auditsValidation of iinstallation service completionAudit retail demo product functionalityGigwalk Enterprise for nurse schedulingOTC retail auditPharma reps?Inventory ChecksEnterprise for the medical device repInventory Checks. Look for out of stocksGigwalk for Good park cleanupElection and polling place monitoringCompliance for property insurancePreferred card programs auditing

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Supply Chain Insights Global Summit #ImagineSCYour On-Demand Workforce: How it Works

Create project (Gig) and launch to desired locations

Workers* accept the job and get to work. You start seeing results instantly!

Analyze performance via a real-time dashboard *Crowdsourced independent contractors, e.g Gigwalkers, or your own workforce.

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Case Study: Trade MarketingScenarioSolution & ResultsLeading snack brand wanted to understand execution of Super Bowl themed displays in entrance of > 1,000 grocery stores nationwideRecurring audits conducted to determine display complianceAverage % of Displays Present = 75%Weekday compliance = 77% Weekend compliance = 72%

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30,000+ field associatesUp to 30,000 tasks completed per hour19 million labor hours annuallyImproved team agility, precision, speedEnterprise Workforce Management

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BOGFO

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David HaleCEO, Gigwalkdhale@gigwalk.com@haledavidp

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