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Audiences „Global Led“
Global Leader
Leadership Lecturer
Organizational Advisor
Morethan200millionpeopleworkinglobal&remoteteams
Source: Manpower
Whyshouldwecareaboutthe‘global&remote’environment?
1: Keys to high performance 2: The how of global work
Global & virtual teams can outperform co-located teams
Source: Siebdrat, Hoegl, Ernst 2009
…but…
…but…
Howdoesit
feeltoworklikethis?
Likethis?
Flickr/jerrybunkers
Ormorelikethis?
90%ofvirtualteammemberscomplaininthebeginningaboutinsufficientpossibilitytobuildrela)onshipsandtrust*
*Source:e.g.RW3studyreporthDp://rw-3.com/VTSReportv7.pdf
Remotework:at)mesamajorchange
“Where is everybody?”
“I am not part of a team any more…”
“I don’t get used to it”
“I have learned to master this”
“Great, my new assignment”
J
L
Time in remote position
Indi
vidu
al’s
En
gage
men
t
“Now I know how to do this”
1: Keys to high performance 2: The how of global work
#1
Flickr/thms.nl
“I have a nightmare”
Paint a positive vision of the future
“Seeingtheposi)veinanega)vesitua)onisn’tnaïve……it’sleadership!”
Anonymous
“I have a plan”
://www.flickr.com/photos/bernhardtsoccer
://www.flickr.com/photos/bernhardtsoccer
What? Why? (How?)
Commander’sIntent
Ifwedonothingelseduringtomorrow’smission,wemust________________________.Thesingle,most-importantthingthatwemustdotomorrowis_____________________.
Thesingle,most-importantthingthatwemustachieveforthistaskis_____________________.
Storyboard your project communication
Intro What?
#1 #2
Why?
Summary & Call to action
Do the PechaKucha -check
#2Over-share
Sharehowyouwillcommunicatewitheachother
Name Preferred 911 Feedback Conflict NoNo in Comms
Team Communication Matrix
#3CulturalAwareness
Low “assertiveness”
East-Style West-
Style
South- Style
North-Style
High “responsiveness”
High “assertiveness”
Low “responsiveness”
Cf. W. Hall: “Encompassing Culture”
Culture Compass
#4
www.flickr.com/SeanMacEntee
“Ondaysyouhavenotbeenfired……youcanthinkofyourselfashavingbeenpraised.”
Entrepreneur
https://
5:1
hbr.org/2013/03/the-ideal-praise-to-criticism/
#4Praise2+:Cri)cism1
#5Givingenergizingfeedback
1) Be specific
2) Share the impact on YOU (“I…”)
3) Give potential ideas/solutions
Giving Feedback
NeverassumeFactsarefriendly
1 Keys to Global High Performance
#1 Vision communication
#2 Over-share
#3 Cultural Awareness
#4 Praise-to-criticism 2-1
#5 Energizing feedback
1: Keys to high performance 2: The “How” of global work
Explore
Degree of virtual work? 0-20% 21-40% 41-60% 61-80% 81-90% 90+%
Degree of x-regional work? 0-20% 21-40% 41-60% 61-80% 81-90% 90+%
Foundations
2x2 matrix tech in place / mindset in
place
‘RemoteMindset’
‘Leveragingtechnology’
Focusneeded
Techoverload
Under-u)lized
Fullremotepower
# 6 Proactive
Interaction
Virtual Coffees
Include all
#7 Reflect on your virtual Image
“ShewastypingalltheOmewhileonthephone–hedoesnotcare!”
“’Dothat!’asemailtext
Howrudeofhim!”
“Didyouseethatfunnypictureinthebackground?Washeinhiskid’sroom?”
“Howbanal-heresurelyissomebodywhocannotblog…andevenspellingmistakes….hahaha”
E-Mail Phone
Video Blog
BlindSpots
Knowntoothers
Notknowntoothers
Knowntoself
Notknowntoself
Johari-Window in Virtual Interaction
Basedon:Luft / Ingham "The Johari window”
#8 Global Success
Performance
• Contributions • Full utilization of
skills and abilities • Opportunity for
development
• Results • Reputation • Credibility • Savvy • Style
• Visibility to executive leadership
• Visibility to broad networks
• Crucible roles • Sponsorship
Passive Face Time Bias
Cf. Elsbach & Cable 2012
“Passive Face-time” Strategies
Frequency&Timing
(e.g.communicatefrequently&atdifferenthours)
Availability&Responsiveness(e.g.beeasilyreachable&
respondfast)
Face-to-FaceMee)ngFocus
(e.g.whentravelingmeetasmanypeopleF2Faspossible)
ContentCommunica)on
(e.g.regularlysharetheworkdone&givecontext)
#9 Leverage
Audio & Video
Know Your Technology by Heart
Radio
#10 Engaging Virtual
Meetings
Visualize Everything
Topic Time Who? NextStep Untilwhen?
Co-Create
1: Keys to high performance 2: The “How” of global work
1 Keys to Global High Performance
#1 Vision communication
#2 Over-share
#3 Cultural Awareness
#4 Praise-to-criticism 2-1
#5 Energizing feedback
#6 Proactive Interaction
#7 Check the Virtual Image
#8 Manage Global Success
#9 Powerful Audio & Video
#10 Engaging Meetings
2 The How of Remote Work
HappyBirthdayRobert
