WORKFORCE ENGAGEMENT PLATFORM FOR CALL CENTERS

MILLENNIALS & BABY BOOMERS AT WORK

Does she have visibility on her performance?

Is she trained for the job?

Is she motivated?

Does she deserve more recognition?

How does she perform compared

to peers?

Will she stay?

PROBLEM OR OPPORTUNITY?

PROBLEM

LOW PRODUCTIVITY, INTERNAL COMMUNICATIONS

POOR SALES, SERVICE, RETENTION METRICS

POOR CALL QUALITY & CUSTOMER SATISFACTION

STAFF DEMOTIVATION, ABSENTEEISM, TURNOVER

SOLUTION

LOW AGENT PRODUCTIVITY, INTERNAL COMMUNICATIONS

POOR SALES, SERVICE AND RETENTION METRICS

POOR CALL QUALITY & CUSTOMER SATISFACTION

STAFF DEMOTIVATION, ABSENTEEISM, TURNOVER

REAL-TIME TEAM COMMUNICATIONS

PERFORMANCE MANAGEMENT

TRAINING & COACHING

SOCIAL RECOGNITION & REWARDS

PROBLEM

FROM PROBLEM TO OPPORTUNITY

LOW AGENT PRODUCTIVITY, INTERNAL COMMUNICATIONS

POOR SALES, SERVICE AND RETENTION METRICS

POOR CALL QUALITY & CUSTOMER SATISFACTION

STAFF DEMOTIVATION, ABSENTEEISM, TURNOVER

REAL-TIME TEAM COMMUNICATIONS

PERFORMANCE MANAGEMENT

TRAINING & COACHING

SOCIAL RECOGNITION & REWARDS

PROBLEM OPPORTUNITY

MORE REVENUE

RETENTION & MORE REVENUE

SAVE MONEY IN OPERATIONAL COSTS

MORE REVENUE & SAVE MONEY IN OPERATIONAL COSTS

PERFORMANCE MANAGEMENT

TRAINING & COACHING

SOCIAL RECOGNITION & REWARDS

REAL-TIME TEAM COMMUNICATIONS

ALL-IN-ONE PLACE - 360° AGENT PROFILES

PLAYVOX OPEN PLATFORM

Extend PlayVox's potential for every role and department

EASY TO CONNECT WITH YOUR SYSTEMS

Scoring Gamification Engagement Transparency Peer Ranking

FTP / API / PARTNER

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GAMIFICATION BUILT FOR CALL CENTERS LIKE YOURSWe’re on a mission to make call center management simpler, transparent, rewarding and more productive.

BUILT TO ENCOURAGE A SELF-IMPROVEMENT CULTUREPlayVox provides personalized visibility on performance and a path for self-development with targeted learning and coaching content.

ONE PLACE TO ENGAGE YOUR WORKFORCEPlayVox helps you to engage your workforce across all your call center practices including: training, coaching, performance management, recognition and team communication in one place.

WHY TEAMS DO BETTER WITH PLAYVOX

PRODUCT DEMO

IT’S DEMO TIME!

156 2nd Street San Francisco, CA 94105 Call us at 888-839 7051

www.playvox.com