WOW 1 DAy PAint inG

When the entire culture of a franchise system is based on a great customer service experience, it’s easy for someone who holds the same values to fit right in and carry on with that tradition.

WOW 1 DAY PAINTING franchisee Gary Rosyski is one such person who believes the customer service experience should always be exceptional.

Rosyski owns a WOW franchise in San Jose, CA, along with his business partner, Bronic Gold, who happens to also be his former boss at his old job as an operations managerinSiliconValleyfor1-800-GOT-JUNK?, where he oversaw two franchises forfiveyearsandthenanothertwofortwoyears.

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SAN JOSE WOW 1 DAY PAINTINg OWNER’S SEAMLESS TRANSITION

Franchising USA

From EmployEE to FranchisEE

“We’re at the point now where we’ve got a really smooth system.”

gary Rosyski

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Franchising USA

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Beinginvolvedwith1-800-GOT-JUNK?is how he heard about WOW 1 DAY PAINTING, as the two franchises belong to the same parent company.

He and Gold purchased their franchise in May of 2011 and were operational in January 2012. Prior to that, the two had talked for a long time about going into business together and when the WOW opportunity popped up, they jumped at it.

For Rosyski, his desire to start a franchise goes back to his days when he lived in Toronto, where he’s originally from. He ran a small retail store there and enjoyed

working for himself. When he moved to SanJosetostartwith1-800-GOT-JUNK?and experienced the company’s corporate culture, he knew he eventually wanted to get his own franchise. And, when he found a willing business partner in Gold, everythingwassetandasearlyas2008,Rosyski was looking for a franchise opportunity that he could succeed with.

The two transitioned easily into WOW 1 DAY PAINTING owners, as they already knew exactly what territory they wanted to be in and already had contacts set up thankstotheirtimespentwith1-800-

GOT-JUNK?.Infact,theirofficeislocatedinthesamebuildingthatholdstwo1-800-GOT-JUNK? franchises and two You Move Me franchises, which is also part of the same family of companies.

“The site selection was easy,” Rosyski said during a recent interview from his San Joseoffice.“Wehadourterritorycarvedoutbasedonexisting1-800-GOT-JUNK?territory. We knew we wanted to be in Santa Clara County.”

And while the two business partners had a bit of a head start thanks to their time with the parent company, the franchise does its

“the customer service experience should always be exceptional.”

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Franchising USA

WOW 1 DAy PAint inG

best to ensure starting up is easy for all of its franchisees, Rosyski said, by mapping everything out and giving new franchisees a timetable to follow for what they need to get done.

“It’s a really simple process to follow,” he explained.

ThetwoflewouttoVancouverforaweek’s worth of training in everything from paint job estimating to marketing operations and using the company’s one web system. When they came home, they were left with practice material for estimating. Plus, shortly after they opened, theyalsohadin-fieldtraining.

Being open for over two years now, Rosyski has the system down and doesn’t so much need the technical training, but it’s always available to him, he noted.

At the moment, he’s concentrating on growing the business, increasing his marketing efforts and deciding where to invest money in the business. The company is helping him and Gold work moreefficiently,plananeffectivebudgetand forecast their needs for the coming

Franchising USA

“being open for over two years now, rosyski has the system down and doesn’t so much

need the technical training, but it’s always available to him.”

year. Rosyski currently has bi-weekly calls withtheirdirectoroffieldoperationstomake sure they’re hitting goals and staying on track with the business.

As with all startups, getting their WOW 1 DAY PAINTING franchise going was a lot of hard work, but things have settled into a groove now and Rosyski’s work/life balance is tipping back toward more life and less work.

“We’re at the point now where we’ve got a really smooth system,” he said.

Right now the franchise has eight employees on staff and hiring the right staff is one of the two big things that Rosyski said is part of running a successful franchise.

The other big thing is to set a healthy

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marketing budget to get those phones ringing, he noted.

For someone like Rosyski who is dedicated to giving customers a top-notch experience, WOW 1 DAY PAINTING was an obvious choice,ashealreadyfitrightinwiththecorporate culture of the company.

For more information visit:

www.wow1day.com